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Mortgage Operations Assistant Jobs (NOW HIRING)

Wintrust

AVP, Mortgage Operations

Bloomington, MN · On-site

$7/hr

The AVP of Mortgage Operations is responsible for supervising select functions within the Mortgage ... and objectives. * Assist with preparation and reporting of monthly performance metrics.

Wintrust

AVP, Mortgage Operations

Bloomington, MN

$71K - $92K/yr

The AVP of Mortgage Operations is responsible for supervising select functions within the Mortgage ... and objectives. * Assist with preparation and reporting of monthly performance metrics.

McGowan Mortgages

Assistant Operations Manager

$70K - $85K/yr

Description McGowan Mortgages - a top-producing branch of NEXA Mortgage LLC - is hiring a remote Assistant Operations Manager to help lead our growing mortgage operations team. Reporting directly to ...

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Mortgage Operations Assistant information

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How much do mortgage operations assistant jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for mortgage operations assistant in the United States is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $22.36 per hour, depending on experience, location, and employer.

What are Mortgage Operations Assistants?

Mortgage Operations Assistants are professionals who support the mortgage process by handling administrative tasks, coordinating documentation, and assisting loan officers and underwriters. They help ensure that all required paperwork is complete, accurate, and submitted on time, facilitating smooth loan processing. Their role often includes managing files, communicating with clients, and following up on outstanding information. By streamlining operations, they help expedite mortgage approvals and closings.

What are the key skills and qualifications needed to thrive as a Mortgage Operations Assistant, and why are they important?

To thrive as a Mortgage Operations Assistant, you need strong organizational skills, attention to detail, and a basic understanding of mortgage processing, often supported by a high school diploma or equivalent. Familiarity with loan origination systems (LOS), document management software, and common office applications is typically required. Excellent communication, time management, and problem-solving abilities help you coordinate effectively with loan officers, clients, and other stakeholders. These skills enable accurate processing, timely documentation, and efficient support of the mortgage workflow, ensuring smooth loan transactions.

How does a Mortgage Operations Assistant typically collaborate with loan officers and underwriters during the loan process?

A Mortgage Operations Assistant plays a crucial support role by coordinating communication and documentation between loan officers, underwriters, and other stakeholders. They often collect and verify required documents, update loan files, and ensure all paperwork is completed accurately and in a timely manner. This collaboration helps streamline the loan approval process, minimize delays, and maintain compliance with regulatory standards. Regular check-ins and clear communication are essential to keeping the loan pipeline moving efficiently.

What is the difference between Mortgage Operations Assistant vs Mortgage Loan Processor?

AspectMortgage Operations AssistantMortgage Loan Processor
Primary ResponsibilitiesSupports loan processing, handles documentation, and assists with administrative tasksReviews loan applications, verifies information, and prepares loan files for approval
Required SkillsAttention to detail, organizational skills, basic knowledge of mortgage processesStrong analytical skills, knowledge of underwriting, and documentation review
CertificationsOften no specific certifications required, but familiarity with mortgage software helpfulMay require mortgage licensing or certification depending on state regulations
Work EnvironmentOffice setting within banks, mortgage companies, or lendersOffice environment, often working closely with underwriters and loan officers

While both roles support the mortgage process, a Mortgage Operations Assistant primarily provides administrative support and handles documentation, whereas a Mortgage Loan Processor actively reviews and verifies loan applications to prepare them for approval. The roles often overlap but differ in focus and responsibilities.

What cities are hiring for Mortgage Operations Assistant jobs? Cities with the most Mortgage Operations Assistant job openings:
What are the most commonly searched types of Mortgage Operations jobs? The most popular types of Mortgage Operations jobs are:
What states have the most Mortgage Operations Assistant jobs? States with the most job openings for Mortgage Operations Assistant jobs include:
Mortgage Operations Assistant jobs near you

AVP, Mortgage Operations

Wintrust

Bloomington, MN • On-site

$7/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 9 days ago

Wintrust rating

8.0

Company rating: 8.0 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

70th of 170 rated banks

Job description

Wintrust Mortgage was founded in 1981 to help customers achieve the American dream of homeownership and has since successfully navigated the ever-changing real estate market. As a full-service, federally chartered lender with offices located across the country, we're dedicated to providing customers with a wide range of mortgage products and have the capability to lend in all 50 states. To complement the basic conventional, FHA, and VA loan programs, we are uniquely positioned to meet the needs of the continually evolving market. Wintrust Mortgage is part of Wintrust, a financial services company with more than $66 billion in assets.
Why join us?
  • An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 10 years) and Employee Recommended award by the Globe & Mail (past 6 years)
  • Competitive pay and discretionary or incentive bonus eligible
  • Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few.
  • Family-friendly work hours
  • With 175+ community bank locations, we offer opportunities to grow and develop in your career.
  • Promote from within culture.

Why join this team?
  • We have a culture that encourages an entrepreneurial spirit.
  • We offer multiple opportunities for development and upward mobility.

What You'll Do:
The AVP of Mortgage Operations is responsible for supervising select functions within the Mortgage Operations Department with a primary focus on the following: Processing, Underwriting, and Closing. Oversee the daily operations within these functional areas, to ensure staffing and workflow efficiencies are continuously improving to meet and exceed industry standards and member and business partner experiences. Work closely with the VP Mortgage Operations Management to ensure their employees are performing as expected and works collaboratively to meet established goals and objectives.
  • Production and Pipeline Management.
  • Ensure that underwriting and processing functions and positions are meeting or achieving industry-standard in volume, units, productivity, and efficiency.
  • Ensure staffing levels are sufficient to maintain maximum workflow while achieving established goals and objectives.
  • Assist with preparation and reporting of monthly performance metrics.
  • Manufacturing Quality
  • Ensure that all relevant procedures and policies are developed in a uniform manner, maintained in a central location, and are accessible to all team members.
  • Develop and maintain a formalized, structured, comprehensive training program to ensure the mortgage department is kept current with regulatory changes, industry standards, compliance, systems, quality control, and operational standards.
  • Develop and maintain HMDA reporting practices and procedures to maintain necessary regulatory compliance.
  • Responsible for QA High Findings %
  • Customer Satisfaction and Experience.
  • Ensure all market functions are performed to a high standard in collaboration with investors, vendors, and applicable departments and business units.
  • Monitor and Improve/maintain Customer Stat.
  • Responsible for closing times.
  • Personnel Management and Support.
  • Responsible for managing the underwriting and processing departments and related day-to-day back-office mortgage operations in accordance with the organization's policies and applicable laws.
  • Responsibilities include interviewing, hiring, and coaching team members; planning, assigning, and directing work volume; performance evaluation, rewards, and recognition; and assisting with issues and their resolution.
  • Ensure the teams meet on a regular basis for recognition and to discuss objectives and performance goals, including frequent collaboration with closing, support desk, and sales teams.
  • Ensure all job responsibilities are crossed trained and we have a backup for each team member and area.
  • Responsible for Employee Engagement initiatives and results.

Qualifications:
  • 4+ years of supervisory/management experience
  • Advanced knowledge of all aspects of mortgage lending, servicing, or operational policies and practices
  • Strong analytical and decision-making skills
  • Good organizational and project management skills
  • Excellent interpersonal, verbal, and written communication skills
  • Ability to manage multiple tasks/projects and deadlines simultaneously
  • Experience in mortgage servicing or operations activities
  • Advanced Computer Skills

Benefits:
Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long-term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance
Compensation:
The estimated salary range for this role is $71,000 - $92,000, along with eligibility to earn a quarterly bonus. Actual salaries may vary based on several factors, such as a candidate's qualifications, skills, and experience.
#LI-Onsite
From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

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