Mortgage Operations Assistant Jobs (NOW HIRING)

Summary/Objective
At R.I.A. Federal Credit Union, the primary focus of the Mortgage Operations Assistant is to assist Mortgage Operations from application to loan closing and beyond. They must play an integral part in providing loan processing assistance, closing coordination and basic servicing support.
This is accomplished through:
Relationships: Building relationships is integral to the success of R.I.A. As a community credit union, R.I.A.'s Mortgage Operations Assistant will invest the time to get to know members and take care of their needs while finding opportunities to improve their financial well-being.
Integrity: In an era of big banks and big data, operating with integrity is becoming a more difficult trait to find in a financial institution. An R.I.A. Mortgage Operations Assistant is committed to handling member's finances and data in a manner that is ethical, transparent, and professional.
Action: Not content with business as usual, R.I.A. is action oriented. From helping a member solve a financial challenge to positively impacting the community through volunteering and sponsorships, R.I.A. is motivated to action.

Essential Functions
Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions.

Loan Processing Support:
1. Input and review mortgage applications submitted and organizing the income, assets, credit and collecting needed documentation in preparation for underwriting and processing
2. Assist loan processors by collecting borrower documents and updating files
3. Maintain timely communication with members in a professional and friendly manner
4. Make contact and respond promptly to member inquiries to collect borrower financial and credit information
5. Inform borrowers on future loan documentation requests, including borrowers' income and asset information
6. Daily Pipeline Management - Review every loan in the pipeline daily and work with the processing team for any updates to ensure that the anticipated closing date is never missed on loans in the pipeline
7. Actively reach out to inform the borrower regarding their loans and document all communication
8. Review all loan package documentation for discrepancies, omissions, and income calculation and then report any discrepancies to the Loan Officer
9. Scanning in and uploading documents into origination or core systems
10. Answering phone calls and scheduling appointments
11. Ensure loans follow program guidelines and compliance standards

Closing Coordination:
1. Work closely with Mortgage Loan closer to verify documentation in file.
2. Work closely with vendor parties to schedule closings
3. Track signed closing documents and assist with loan funding
4. Organize completed closing packages for post QC review

Loan Servicing Support:
1. Respond to borrower questions regarding escrows, payments and loan information
2. Assist with insurance renewals, payoff requests and general servicing updates
3. Maintain digital files for uploading to Core imaging system

Other duties as assigned.

Competencies
Leadership
Business Acumen
Confidentiality
Respectful
Teachable
Adaptable
Trustworthy/ethical/active listener
Attention to detail and solid organizational skills
Strong written and verbal communication skills; comfortable making presentations
Takes initiative; problem solves
Relates well to employees at all levels; relationship-builder

Supervisory Responsibility
No supervisory responsibilities.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to spend considerable time sitting at a desk, completing work using a computer, regularly answers phone calls and interacts with employees at all levels of the organization. The employee will occasionally lift and move up to 25 pounds.

Type/Expected Hours of Work
This is a full-time position. While normal hours of work and days for R.I.A. Federal Credit Union are Monday through Friday, 8:00 a.m. to 5:00 p.m., hours for this position reflect administrative attendance, but may vary based on job related requirements.

Travel
Less than 10% travel.

Education and Experience
1. Associates Degree or commensurate work experience, required.
2. 1-2 years of financial experience, preferred.

EEO Statement
R.I.A. Federal Credit Union believes in equal employment opportunity for all employees and applicants for employment. Our company's success depends on the effective utilization of qualified individuals regardless of their race, creed, color, religion, sexual orientation, age, ancestry, national origin, disability, military or veteran status or any other characteristic protected by law. We will not discriminate on the basis of these characteristics in a personnel action including, but not limited to, hiring, training, promotions, transfers, demotions, benefits, compensation, discipline, termination and any other conditions or privileges of employment.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time to adjust and adapt to the changing needs of the business.