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How much do mortgage operations analyst jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for mortgage operations analyst in the United States is $33.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $40.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Mortgage Operations Analyst, and why are they important?

To thrive as a Mortgage Operations Analyst, you need strong analytical abilities, attention to detail, and a solid understanding of mortgage processes, typically supported by a degree in finance, business, or a related field. Familiarity with mortgage origination and servicing systems, such as Encompass or Calyx, as well as proficiency in Excel and data analysis tools, is often required. Excellent organizational skills, problem-solving abilities, and clear communication make candidates stand out in this role. These skills are crucial for ensuring accurate loan processing, regulatory compliance, and efficient workflow in mortgage operations.

What are some common challenges Mortgage Operations Analysts face when managing loan processing workflows?

Mortgage Operations Analysts often encounter challenges such as balancing high loan volumes with tight deadlines, ensuring data accuracy across multiple systems, and staying updated on regulatory changes. Coordinating with underwriters, loan officers, and compliance teams requires strong communication and organization skills. Proactively identifying process bottlenecks and implementing workflow improvements is key to success in this role.

What does a Mortgage Operations Analyst do?

A Mortgage Operations Analyst is responsible for supporting the mortgage lending process by analyzing data, monitoring loan pipelines, and ensuring compliance with regulations. They work closely with underwriters, loan officers, and other team members to identify inefficiencies and recommend improvements to processes. Their role often includes generating reports, troubleshooting issues, and helping to implement new technologies or procedures to optimize mortgage operations. Strong analytical skills and attention to detail are essential in this position.

What is the difference between Mortgage Operations Analyst vs Mortgage Underwriter?

AspectMortgage Operations AnalystMortgage Underwriter
CredentialsTypically requires a bachelor's degree in finance, business, or related field; certifications like CAMS or MLO are commonRequires similar degrees; certifications like CE or MLO license are often needed
Work EnvironmentWorks in loan processing, data analysis, and compliance within financial institutionsWorks in evaluating loan applications, assessing risk, and approving or denying loans
Employer & IndustryFinancial institutions, banks, mortgage companiesMortgage lenders, banks, credit unions

Both roles are integral to the mortgage industry, with the Mortgage Operations Analyst focusing on processing and compliance, while the Mortgage Underwriter assesses risk and approves loans. They often collaborate but have distinct responsibilities within the mortgage process.

More about Mortgage Operations Analyst jobs
What job categories do people searching Mortgage Operations Analyst jobs look for? The top searched job categories for Mortgage Operations Analyst jobs are:
Mortgage Operations Analyst jobs near you
Infographic showing various Mortgage Operations Analyst job openings in the United States as of May 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $70,210 per year, or $33.8 per hour.

Project Manager - Mortgage Operations & Vendor Services

Indecomm Global Services

Saint Paul, MN • On-site

Full-time

Posted 26 days ago

Job description

About the Organization
Founded more than 25 years ago, Indecomm blends intelligent automation with deep mortgage banking expertise to deliver groundbreaking mortgage innovations that help businesses optimize operations and achieve competitive advantage. Backed by a 1500-strong global workforce, Indecomm's automation-as-a-service approach benefits mortgage organizations, enabling them to offer better borrower experiences by streamlining middle and back-office operations.
Indecomm takes an automation-first approach, partnering with large and mid-sized lenders, servicers, mortgage insurers, and title companies to create efficiencies at every phase of the mortgage lifecycle. Specifically, Indecomm products and services leverage robotics process automation (RPA), supervised automation, and machine learning to tackle the industry's most complex operational challenges.
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Exempt/Non-Exempt
Exempt
Full-Time/Part-Time
Full-Time
Location
St. Paul, MN
Description
Position Title: Project Manager - Mortgage Operations & Vendor Services
Classification: Exempt /Full-Time
Location: St. Paul, MN (On-Site)
'Indecomm is an Equal Employment Opportunity Employer'
JOB SUMMARY:
This position plays a critical role in supporting mortgage operations and vendor-supported services by analyzing business processes, operational data, and technology workflows to improve efficiency, accuracy, scalability, and compliance. This role partners closely with Operations, Technology, Compliance, and third-party mortgage vendors to document requirements, assess impacts, and support solution design and implementation.
The ideal candidate has strong analytical and documentation skills, experience in mortgage or document-driven environments, and a proven ability to work effectively across business and vendor teams in a multi-client, services-based organization.
RESPONSIBILITIES:
  • Business and Process Analysis
  • Analyze end-to-end mortgage operational workflows, including vendor-supported and outsourced processes. Perform audits
  • Document current-state and future-state workflows, SOPs, business rules, and control points.
  • Identify operational inefficiencies, risks, and improvement opportunities. (SLA's
  • Partner with Compliance and business stakeholders to ensure regulatory, jurisdictional, and policy alignment.
  • Requirements Gathering and Documentation
  • Elicit, analyze, and document business and functional requirements from Operations, SMEs, Technology, and vendors.
  • Create clear and detailed BRDs, FRDs, user stories, workflow diagrams, and acceptance criteria.
  • Support enhancements and changes across mortgage platforms and vendor-hosted solutions.
  • Maintain traceability between business needs, requirements, and delivered solutions.
  • Vendor and Stakeholder Collaboration
  • Act as a liaison between internal teams and third-party mortgage vendors during requirements definition and solution design.
  • Support vendor discussions by clarifying business needs, documenting outcomes, and tracking follow-ups.
  • Assist with vendor onboarding, process alignment, and documentation of responsibilities and handoffs.

Data Analysis and Reporting
  • Analyze operational metrics such as volumes, turnaround times, error rates, SLA performance, and trends.
  • Develop reports, dashboards, and executive-level summaries to support decision-making.
  • Perform root-cause analysis and recommend data-driven process or system improvements.
  • Technology and Platform Support
  • Partner with Technology teams to translate business requirements into solution designs.
  • Support User Acceptance Testing (UAT) by validating requirements, test scenarios, and outcomes.
  • Assist with implementation readiness, training documentation, and adoption support.
  • Compliance and Quality Support
  • Ensure documented processes and system changes align with mortgage regulations, vendor requirements, and internal controls.
  • Support audit readiness through accurate documentation, metrics, and process evidence.

Project Support
  • Support project managers by providing requirements, analysis, and impacts to scope and timelines.
  • Track action items, dependencies, and risks related to business requirements.
  • Participate in project status meetings as a business analysis representative.

Position Requirements
REQUIREMENTS:
  • Bachelor's degree in business, Information Systems, Finance, or related field (or equivalent experience).
  • 4+ years of experience as a Business Analyst, Operations Analyst, or Process Analyst.
  • Experience working with third-party vendors in the mortgage industry.
  • Experience within mortgage operations, servicing, origination, or document-centric environments.
  • Strong skills in requirements gathering, process documentation, and data analysis.
  • Excellent verbal and written communication skills.
  • Preferred Experience:
  • Experience within a mortgage services, technology, or BPO environment.
  • Familiarity with vendor-hosted platforms or outsourced service models.
  • Knowledge of mortgage operational workflows, compliance requirements, or document processing.
  • Experience supporting multiple clients or portfolios concurrently.

Req Number
MOR-26-00006
Salary Range
Position
Project Manager - Mortgage Operations & Vendor Services
Division
Post Close Hub
Open Date
4/6/2026
This position is currently accepting applications.

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