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Mortgage Operations Analyst Jobs (NOW HIRING)

twoharbors

Cash Operations Analyst

Fort Mill, SC · On-site

RoundPoint is a fully integrated, non-bank mortgage servicing company with offices located in Fort ... As a Cash Operations Analyst within the loan servicing division, you will be supporting the Cash ...

twoharbors

Cash Operations Analyst

Fort Mill, SC · On-site

RoundPoint is a fully integrated, non-bank mortgage servicing company with offices located in Fort ... As a Cash Operations Analyst within the loan servicing division, you will be supporting the Cash ...

Selene Holdings

Operations Analyst

Minneapolis, MN · On-site

Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client ... Selene is seeking a qualified candidate for the Operations Analyst position ("Analyst"). This ...

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Mortgage Operations Analyst information

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$14

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$56

How much do mortgage operations analyst jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for mortgage operations analyst in the United States is $33.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $40.38 per hour, depending on experience, location, and employer.

What does a mortgage operations analyst do?

A Mortgage Operations Analyst is responsible for supporting the mortgage lending process by analyzing data, monitoring loan pipelines, and ensuring compliance with regulations. They work closely with underwriters, loan officers, and other team members to identify inefficiencies and recommend improvements to processes. Their role often includes generating reports, troubleshooting issues, and helping to implement new technologies or procedures to optimize mortgage operations. Strong analytical skills and attention to detail are essential in this position.

What are the key skills and qualifications needed to thrive as a mortgage operations analyst?

To thrive as a Mortgage Operations Analyst, you need strong analytical abilities, attention to detail, and a solid understanding of mortgage processes, typically supported by a degree in finance, business, or a related field. Familiarity with mortgage origination and servicing systems, such as Encompass or Calyx, as well as proficiency in Excel and data analysis tools, is often required. Excellent organizational skills, problem-solving abilities, and clear communication make candidates stand out in this role. These skills are crucial for ensuring accurate loan processing, regulatory compliance, and efficient workflow in mortgage operations.

What are some common challenges mortgage operations analysts face when managing loan processing workflows?

Mortgage Operations Analysts often encounter challenges such as balancing high loan volumes with tight deadlines, ensuring data accuracy across multiple systems, and staying updated on regulatory changes. Coordinating with underwriters, loan officers, and compliance teams requires strong communication and organization skills. Proactively identifying process bottlenecks and implementing workflow improvements is key to success in this role.

What is the difference between Mortgage Operations Analyst vs Mortgage Underwriter?

AspectMortgage Operations AnalystMortgage Underwriter
CredentialsTypically requires a bachelor's degree in finance, business, or related field; certifications like CAMS or MLO are commonRequires similar degrees; certifications like CE or MLO license are often needed
Work EnvironmentWorks in loan processing, data analysis, and compliance within financial institutionsWorks in evaluating loan applications, assessing risk, and approving or denying loans
Employer & IndustryFinancial institutions, banks, mortgage companiesMortgage lenders, banks, credit unions

Both roles are integral to the mortgage industry, with the Mortgage Operations Analyst focusing on processing and compliance, while the Mortgage Underwriter assesses risk and approves loans. They often collaborate but have distinct responsibilities within the mortgage process.

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What are popular job titles related to Mortgage Operations Analyst jobs?

For Mortgage Operations Analyst jobs, the most frequently searched job titles are:

Mortgage Operations Analyst jobs near you
Infographic showing various Mortgage Operations Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $70,210 per year, or $33.8 per hour.

VP, Mortgage Operations Manager

Kansas City, MO • On-site

North American Savings Bank
Commercial Banking • 201 - 500 employees
Learn more about North American Savings Bankexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Key responsibilities

  • Lead, develop, and execute the mortgage operations strategy to achieve company objectives and drive financial performance.

  • Oversee processing, closing, underwriting, and quality assurance functions to ensure operational excellence, underwriting consistency, and compliance.

  • Manage operational capacity, monitor pipeline performance, and implement process improvements to enhance efficiency, quality, and loan lifecycle progression.

Job description

Vice President, Mortgage Operations Manager
Our mission is to create exceptional experiences for our customers that help them achieve their dreams, and we seek extraordinary individuals with the talent and passion to help us bring those dreams to life.
Are you looking for a fulfilling career with a dynamic company culture, growth opportunities, and the chance to make a real impact? At North American Savings Bank (NASB), we pride ourselves on delivering top-notch customer service and financial solutions to support our customers achieve their dreams, whether it's buying their first home or planning for retirement. We believe exceptional customer service starts with an outstanding work culture that rewards hard work, provides the right tools for success, and values a healthy, happy team. With over 92 years of success and continued growth, NASB is seeking new team members eager to grow with us!
We are currently looking for a VP of Mortgage Operations to join our Residential Lending team.
Job Summary
The Vice President of Operations is responsible for leading, developing, and executing the mortgage operations strategy to achieve company objectives, drive financial performance, and support scalable growth. This role provides leadership and oversight across Processing, Closing, Underwriting, and Quality Assurance functions, ensuring operational excellence, underwriting consistency, sound credit risk management, and exceptional loan quality.
The successful candidate will foster a data-driven culture by establishing key performance metrics, service level standards, capacity analytics, and operational reporting to drive informed decision-making and continuous improvement. This leader will promote accountability at all levels, optimize pipeline execution, enhance efficiency, strengthen internal controls, and ensure compliance with regulatory and investor requirements.
Additionally, the VP of Operations will develop and mentor operational leadership teams, creating an environment that supports employee engagement, productivity, and professional growth while balancing service, quality, and profitability objectives. The role is expected to identify and implement process improvements, manage revenue and expenses, cultivate strategic vendor and investor relationships, and consistently meet or exceed organizational production and margin goals.
What you can expect to work on
  • Direct and support cross-functional teams in mortgage operations, underwriting, and quality assurance to achieve production, quality, and organizational objectives.
  • Oversee SLA management and capacity planning analytics to enhance operational efficiency, improve processes, and optimize workforce utilization.
  • As needed, partner with the Residential Lending Team to resolve complex scenarios and maintain consistency in file decisions.
  • Collaborate with stakeholders across the organization, including but not limited to, the Chief Operations Officer, Chief Compliance Officer, Chief Credit amp; Investment Officer, and the Residential Loan Servicing Manager to enhance systems, strengthen controls, improve processes, and ensure regulatory compliance.
  • Oversee vendor relationships, including credit agencies, investors, private mortgage insurance providers, loan fee companies, and other strategic business partners.
  • Use underwriting performance, quality-control, and pipeline data to identify training needs, reduce defects, and improve cycle times.
  • Maintain accountability for the operational execution of OCC regulatory expectations and consumer compliance requirements within the mortgage division. Oversee implementation, monitoring, and continuous enhancement of processes, controls, and corrective actions to ensure regulatory compliance and reduce operational risk.
  • Ensure the customer experience and support are sound and effective as we work to meet our clients' expectations.
  • Establish and effectively communicate goals and objectives for the department in alignment with Residential Lending goals.
  • Drives value for the bank by improving service delivery, managing complexity, assessing risk, managing change, and balancing strategy and execution with the desired level of business performance.
  • Identify areas to increase revenue, reduce unnecessary costs, and improve productivity.
  • Effectively manage operational capacity and resource allocation by monitoring pipeline and queue performance, identifying trends and bottlenecks, and implementing solutions that enhance efficiency and service levels.
  • Lead continuous process improvement initiatives focused on increasing operational efficiency, improving quality outcomes, and accelerating the mortgage lifecycle from application through funding.
  • Lead and monitor the operational leadership team's daily pipeline management efforts to ensure efficiency, accountability, and timely loan progression.
  • Work closely with Training and Development leadership to establish performance-based training strategies that strengthen employee effectiveness, improve quality outcomes, and support organizational growth objectives.
  • Provide guidance to both direct and indirect staff, fostering an environment that encourages sound decision-making, employee participation, teamwork, and communication.
  • Build, lead, and develop high-performing teams by effectively delegating responsibilities, fostering accountability, identifying growth opportunities, and maximizing employee potential.
What you offer us
  • Bachelor’s degree in business administration, finance or related field preferred or equivalent years of experience.
  • Minimum of 15+ years of mortgage industry experience required.
  • Past management experience of increasing levels of responsibility required.
  • Mortgage operations and underwriting experience is strongly preferred.
  • Proficiency with Encompass LOS preferred, including pipeline review, workflow management, reporting, and operational follow-up.
  • Seasoned leader with extensive business experience, multi-disciplinary functional expertise, and with a focus on proactive management within the operations group.
  • Current operations management experience with proven ability to multitask, make difficult decisions, and be an instrumental part of the local management team.
  • Demonstrated knowledge of underwriting guidelines, credit risk, collateral review, income and asset validation, compliance expectations, and loan quality standards for conventional and portfolio/non-QM mortgage products strongly preferred.
  • Prior experience leading or directly supporting underwriting teams and serving as an escalation resource for complex loan scenarios strongly preferred.
  • Proficiency with Encompass LOS preferred, including pipeline management, workflow/task monitoring, and operational reporting.
  • Good communication, attention to detail, analytical, computer skills, and the ability to work in a fast-paced deadline-driven environment.
  • Language Skills - Ability to read, analyze, and interpret technical procedures, or governmental regulations. Ability to write business correspondence. Ability to effectively present information to senior leadership and respond to questions from groups of leaders, employees, and customers.
  • Business/Interpersonal Skills – Ability and willingness to make timely decisions, exercising sound and accurate business judgment. Ability to align efforts to business mission and culture and develop strategic initiatives that synch with company strategy. Solid business acumen that exhibits self-motivation and initiative in timely completion of goals and activities, and ability to
  • Planning/Organization – Ability to prioritize and plan work activities, use time efficiently and develop realistic action plans, work independently, and set expectations. Ability to manage projects, multi-task, and meet deadlines.
  • Strong analytical, problem-solving, communication, and change-management skills.
  • Ability to coach operational leaders, support underwriting consistency, and drive accountability across fulfillment teams.
  • Knowledge of FHLMC amp; FNMA guidelines and regulations governing mortgage lending and servicing
  • Knowledge of underwriting best practices, credit policy administration, investor requirements, and loan quality controls.
What we offer you
NASB offers competitive compensation and excellent benefits packages, including:
  • Comprehensive health insurance (medical, dental, and vision coverage)
  • 401(k) retirement plan with a 50% employer match on the first 6% of your contribution
  • Generous paid time off (PTO) including 11 holidays, your birthday, and volunteer time
  • Exclusive mortgage and banking benefits.
  • Employee referral bonuses
  • Internal training and development programs to help reach your career goals.
  • This position will be based out of our NASB Headquarters with flexibility to work from home one to two days per week.
If you have any questions, please contact jobs@nasb.com.
Note: This job description should not be construed to imply that these requirements are the exclusive standards of the position. The employer has the right to revise this job description at any time. North American Savings Bank (NASB) is an Equal Opportunity/Veterans/Disabled employer.

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