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Mortgage Operations Assistant Jobs in California

HomeXpress Mortgage Corp

Recruiting Coordinator

Santa Ana, CA · On-site

$20.75 - $27.75/hr

... * Assist with reference checks and verifications of employment as needed * Keep candidate ... Experience in mortgage operations functions such as loan setup, disclosures, processing, post ...

Instant Serve LLC

Mortgage Compliance Manager

Brea, CA · On-site

$120K - $150K/yr

Monitor regulatory changes and evaluate operational impacts. Lead internal compliance audits and ... This is a dedicated line designed exclusively to assist job seekers whose disability prevents them ...

DHI Mortgage

Mortgage Loan Originator

Fresno, CA · On-site

Quickly respond to Operations in order to facilitate an efficient loan process * Provide necessary ... Infrequently, assist in resolving post-closing/funding problems * Attend loan closings when ...

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Mortgage Operations Assistant information

What is a mortgage operations assistant?

Mortgage Operations Assistants are professionals who support the mortgage process by handling administrative tasks, coordinating documentation, and assisting loan officers and underwriters. They help ensure that all required paperwork is complete, accurate, and submitted on time, facilitating smooth loan processing. Their role often includes managing files, communicating with clients, and following up on outstanding information. By streamlining operations, they help expedite mortgage approvals and closings.

How does a mortgage operations assistant typically collaborate with loan officers and underwriters during the loan process?

A Mortgage Operations Assistant plays a crucial support role by coordinating communication and documentation between loan officers, underwriters, and other stakeholders. They often collect and verify required documents, update loan files, and ensure all paperwork is completed accurately and in a timely manner. This collaboration helps streamline the loan approval process, minimize delays, and maintain compliance with regulatory standards. Regular check-ins and clear communication are essential to keeping the loan pipeline moving efficiently.

What are the key skills and qualifications needed to thrive as a mortgage operations assistant, and why are they important?

To thrive as a Mortgage Operations Assistant, you need strong organizational skills, attention to detail, and a basic understanding of mortgage processing, often supported by a high school diploma or equivalent. Familiarity with loan origination systems (LOS), document management software, and common office applications is typically required. Excellent communication, time management, and problem-solving abilities help you coordinate effectively with loan officers, clients, and other stakeholders. These skills enable accurate processing, timely documentation, and efficient support of the mortgage workflow, ensuring smooth loan transactions.

What is the difference between Mortgage Operations Assistant vs Mortgage Loan Processor?

AspectMortgage Operations AssistantMortgage Loan Processor
Primary ResponsibilitiesSupports loan processing, handles documentation, and assists with administrative tasksReviews loan applications, verifies information, and prepares loan files for approval
Required SkillsAttention to detail, organizational skills, basic knowledge of mortgage processesStrong analytical skills, knowledge of underwriting, and documentation review
CertificationsOften no specific certifications required, but familiarity with mortgage software helpfulMay require mortgage licensing or certification depending on state regulations
Work EnvironmentOffice setting within banks, mortgage companies, or lendersOffice environment, often working closely with underwriters and loan officers

While both roles support the mortgage process, a Mortgage Operations Assistant primarily provides administrative support and handles documentation, whereas a Mortgage Loan Processor actively reviews and verifies loan applications to prepare them for approval. The roles often overlap but differ in focus and responsibilities.

What are the most commonly searched types of Mortgage Operations jobs in California?

The most popular types of Mortgage Operations jobs in California are:

What cities in California are hiring for Mortgage Operations Assistant jobs?

Cities in California with the most Mortgage Operations Assistant job openings:

Mortgage Operations Assistant jobs near you

Director of Mortgage Operations

Equity Smart Home Loans

South Pasadena, CA • On-site

$110K - $150K/yr

Full-time

Re-posted 21 days ago

Job description

Director of Mortgage Operations
General Job Description
Equity Smart Home Loans is hiring a Director of Mortgage Operations to lead the day-to-day operations of our mortgage company and serve as a key operational partner to the CEO.
This role is ideal for an experienced mortgage operations leader who understands loan processing, funding, brokered and correspondent loan workflows, loan officer onboarding, third-party processors, commission/payment coordination, branch support, and operational process management.
The Director of Mortgage Operations will be responsible for ensuring the company runs smoothly on a daily basis. This includes overseeing processing workflows, funding coordination, onboarding support, third-party processor performance, office operations, internal communication, operational escalations, and cross-functional execution between sales, training, accounting, compliance, and executive leadership.
We are looking for someone who can step into a leadership role quickly, bring structure to complex workflows, and become the primary owner of day-to-day operations.
Key Tasks and Responsibilities
  • Lead and direct Equity Smart's Long-Term and day-to-day Operations
  • Lead daily mortgage operations across processing, funding, onboarding, branch support, and internal business operations.
  • Oversee internal and external processing workflows, including third-party processors.
  • Ensure loan files are properly tracked, documented, and updated in Company's LOS.
  • Coordinate with funding, post-closing, accounting, and sales leadership to ensure loans move efficiently from submission through closing and funding.
  • Partner with the CEO on operational execution, issue resolution, and company priorities.
  • Work closely with the training director to ensure loan officers and team members receive consistent onboarding, training, and operational guidance.
  • Work with the sales manager or VP of Sales to support loan officer success, branch alignment, and operational accountability.
  • Help oversee loan officer onboarding, compensation documentation, sponsorship fee communication, lender access, and operational setup.
  • Assist in overseeing commission/payment workflows, and compensation-related operational questions.
  • Maintain and improve SOPs, workflows, checklists, reporting, and accountability systems.
  • Support branch managers and loan officers with operational questions, escalations, and process clarity.
  • Help prepare the company for audits, exams, branch meetings, and compliance-sensitive operational reviews.
  • Identify bottlenecks, reduce recurring issues, and create scalable solutions.

Requirements
  • 7+ years of residential mortgage industry experience.
  • 3+ years of mortgage operations leadership, processing management, funding management, branch operations, or equivalent experience.
  • Strong understanding of mortgage loan processing from application through closing and funding.
  • Experience with brokered and correspondent mortgage workflows.
  • Experience managing processors, loan officer support workflows, and operational escalations.
  • Strong knowledge of LOS systems; Arive experience strongly preferred.
  • Ability to manage competing priorities in a fast-moving mortgage environment.
  • Strong written and verbal communication skills.
  • Ability to work directly with executive leadership and independently own operational outcomes.
  • High attention to detail, strong follow-through, and strong judgment.
  • Comfortable enforcing standards and holding team members accountable.

Preferred Qualifications
  • Experience in a mortgage brokerage, correspondent lender, or hybrid mortgage platform.
  • Experience overseeing third-party processors.
  • Experience with loan officer onboarding and licensing/sponsorship workflows.
  • Experience with commission/payment coordination.
  • Experience supporting compliance reviews, audits, or state exams.
  • Experience managing branch operations or multi-branch mortgage support.
  • NMLS or prior MLO experience preferred but not required.
  • Bilingual English/Spanish preferred but not required.

Compensation
  • Base salary range: $110,000 - $150,000, depending on experience.
  • Bonus opportunity available based on operational performance, company performance, and achievement of key objectives.

Ideal Candidate
The ideal candidate is a mortgage operations leader who can bring order, accountability, and consistency to a growing mortgage company. They are experienced enough to make sound decisions without constant executive oversight, hands-on enough to solve problems directly, and organized enough to build systems that scale.
This person should be comfortable working directly with the CEO, training leadership, sales leadership, processors, funders, accounting, branch managers, loan officers, and third-party vendors.
The ultimate goal for this role is simple: keep the company running smoothly day to day, reduce executive dependency, and ensure that operations support growth rather than slow it down.

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