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Microsoft Xbox Technical Support Jobs (NOW HIRING)

$91K - $124K/yr

RepresentingActivision's interests with Perforce Software and Microsoft/Xbox * Ensuring Perforce ... Support and scale Perforce usage through self-service, automation, and delegation * Partner with ...

$91K - $124K/yr

RepresentingActivision's interests with Perforce Software and Microsoft/Xbox * Ensuring Perforce ... Support and scale Perforce usage through self-service, automation, and delegation * Partner with ...

Technical Support

Houston, TX · On-site

$18 - $20/hr

We are seeking a talented individual to join our Technical Support team. The ideal candidate is ... Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)

Technical Support

City Of Industry, CA · On-site

$18 - $20/hr

... including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook) · Ability to work ... in technical support or related areas · Experience in the security system industry is highly ...

Technical Support

Mobile, AL · On-site

$25 - $28/hr

Install and support Microsoft Office, Citrix, printers, and related peripherals * Troubleshoot Tier ... Ability to manage repetitive technical tasks efficiently while maintaining attention to detail

Job Title: Technical Support (Onsite) Location: Detroit, MI Duration: 3 Months+ Note Position ... Proficiency with Microsoft Office 365/Suite products such as Word, Excel, PowerPoint, Outlook ...

Technical Support

Dallas, TX · On-site

$160K/yr

... closely with Microsoft other vendors and internal engineering teams on Azure performance ... experience in Application Support, Production Operations, or Technical Service Management ...

Technical Support

Houston, TX · On-site

$18 - $20/hr

We are seeking a talented individual to join our Technical Support team. The ideal candidate is ... Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)

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Microsoft Xbox Technical Support information

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$14

$26

$44

How much do microsoft xbox technical support jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for microsoft xbox technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What does a Microsoft Xbox Technical Support specialist do?

A Microsoft Xbox Technical Support specialist assists customers with troubleshooting and resolving issues related to Xbox consoles, accessories, and services. They provide guidance on hardware and software problems, help with account management, and answer questions about Xbox subscriptions and online features. Their goal is to ensure customers have a smooth and enjoyable gaming experience by offering technical expertise and problem-solving support.

What are the key skills and qualifications needed to thrive as a Microsoft Xbox Technical Support specialist, and why are they important?

To thrive as a Microsoft Xbox Technical Support specialist, you need strong troubleshooting abilities, in-depth knowledge of Xbox hardware and software, and typically a background in IT or customer service. Familiarity with support ticket systems, remote diagnostic tools, and Microsoft platforms like Xbox Live is essential. Excellent communication skills, patience, and problem-solving abilities set top performers apart in this role. These skills ensure efficient resolution of user issues, high customer satisfaction, and effective technical assistance in a dynamic support environment.

What is the difference between Microsoft Xbox Technical Support vs PlayStation Support Specialist?

AspectMicrosoft Xbox Technical SupportPlayStation Support Specialist
Required CredentialsTechnical certifications, knowledge of Xbox systemsTechnical certifications, knowledge of PlayStation systems
Work EnvironmentCustomer service centers, remote support, online chatCustomer service centers, remote support, online chat
Employer & Industry UsageMicrosoft, gaming industry, electronics retailSony, gaming industry, electronics retail
Common Search & ComparisonYesYes

Microsoft Xbox Technical Support and PlayStation Support Specialist roles share similar credentials, work environments, and industry usage. Both focus on assisting gamers with console issues, requiring technical knowledge and customer service skills. The main difference lies in the specific gaming platform expertise—Xbox vs PlayStation—catering to different customer bases within the gaming industry.

What are some common challenges faced by Microsoft Xbox Technical Support representatives, and how can applicants prepare for them?

Microsoft Xbox Technical Support representatives often encounter challenges such as troubleshooting complex hardware and software issues, assisting customers with account or connectivity problems, and managing high call volumes during peak times. Applicants can prepare by developing strong problem-solving skills, staying updated on Xbox products and services, and practicing effective communication to explain technical solutions clearly to users. Familiarity with remote diagnostic tools and a calm, patient demeanor are also valuable assets in this fast-paced, customer-focused environment.
More about Microsoft Xbox Technical Support jobs
What job categories do people searching Microsoft Xbox Technical Support jobs look for? The top searched job categories for Microsoft Xbox Technical Support jobs are:
Infographic showing various Microsoft Xbox Technical Support job openings in the United States as of June 2026, with employment types broken down into 6% As Needed, and 94% Full Time. Highlights an 95% Physical, and 5% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Senior Expert Systems Reliability Engineer/SCM Platform Owner - Central Technology

Senior Expert Systems Reliability Engineer/SCM Platform Owner - Central Technology

Activision

On-site, Remote

$91K - $124K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago


Job description

Job Title:Senior Expert Systems Reliability Engineer/SCM Platform Owner - Central TechnologyRequisition ID:R027566Job Description:

Job Title: Senior ExpertSystems Reliability Engineer/ SCMPlatform Owner

Reporting To: Director, Tools & Infrastructure

Location: Sherman Oaks, CA / Vancouver, BC / Remote (North America)

Activision Central Tech builds andoperatesshared technology platforms that enable Activision's game studios to create, collaborate, and ship at scale. One of the mostcritical of theseplatforms isPerforce- the backbone of source control, asset storage, and collaboration across our global studio footprint.

We are looking for asenior, hands-on technologisttoownour Perforce platform, its reliability, stability, integrity, roadmap, and external representation. This role sits at the intersection ofSRE, platform engineering, partner management, and studio enablement.

Your Mission

You will be theaccountable ownerfor Activision's Perforce platform. That ownership spans:

  • Keeping Perforcereliable, stable,recoverableandperformant

  • RepresentingActivision's interests withPerforce Software and Microsoft/Xbox

  • Ensuring Perforce evolves safely alongside studio needs and AI tooling

  • Acting as the authoritative Perforce voice internally and externally

  • Enabling studios to help themselves without compromising safety or security

You will partner closely with Central Tech systems engineers, studio IT leads, studio CTOs, principal programmers, and external partners - butyou own the platform and its direction.

Core Responsibilities

Platform Ownership:

  • Own the Perforce platform end-to-end, includingreliability, stability, integrity, and technical direction

  • Ensure Perforceoperatesasahighly available, well-monitored, and recoverable serviceacross all studios

  • Plan and execute Perforce upgrades, maintenance, and lifecycle changes with minimal studio impact

  • Own disaster recovery, redundancy, and data protection strategy for core and edge Perforce infrastructure

  • Supportthe long-term evolution ofourPerforceimplementationwithAI-enabled workflowsasrequired

People & Studio Enablement:

  • Act as the primary Perforce authority for Central Tech and game studios

  • Support and scale Perforce usage throughself-service, automation, and delegation

  • Partner with studio CTOs, IT leads, and principal programmers to promote best practices

  • Ensure Perforceremainsa trusted, predictable, and well-understood platform for developers

Partners & Ecosystem:

  • Own the technical relationship withPerforce Software, including roadmap influence and quality escalation

  • RepresentActivision within Microsoft/Xbox, collaborating withotherstudio and platformleads

  • Serve as the external voice for Activision's Perforce strategy and operating model

Player Profile

Minimum requirements:

  • 12+years' experienceoperating SCM platforms at scale

  • Deep experience as either an SRE ora Senior Systems Engineer with full platform ownership

  • Experience leading or influencing SRE practices is a strong plus

  • Strong Linux systems background (storage, compute, networking)

  • Experience with monitoring and observability platforms(Prometheus, Grafana, Elastic, etc.)

  • Experience with automation, delegation, or self-servicetooling(Ansible,RunDeck, AWX, similar)

  • Comfortable workingoff-hours when necessaryto resolve critical outages

  • Experience working directly withvendor and partner product/support teams

  • Strong communicationskills - able torepresentActivision externally with credibility

What Success Looks Like

  • Perforce outages arerare, short, and well-understood

  • Studios trust the platform - and trustyou

  • Most routine Perforce issues are solvedthrough self-service workflows

  • Perforce upgrades are boring (this is a compliment)

Your Platform

Activision Central Tech works to support our development studios and their titles. Comprised of seven main teams, we have many specialties including big data, privacy and security, motion capture and animation pipeline technologies, graphics, build and infrastructure for studio development and data centers, optimization, systems programming and online services including matchmaking and networking. Central Tech is distributed globally with offices across the U.S., and in Canada, England, Ireland and Japan.

Most of our teams are comprised of both engineering and research talent, allowing us to always have an eye on the future. Our talented engineers help with title development and provide valuable knowledge sharing between studios while our researchers are action-oriented and keep a strong connection with the needs of the game studios.

Central Tech is part of Activision. To learn more about us and our research, please visit us at https://research.activision.com/.

Our World

At Activision, we strive to create the most iconic brands in gaming and entertainment. We're driven by our mission to deliver unrivaled gaming experiences for the world to enjoy, together. We are home to some of the most beloved entertainment franchises including Call of Duty, Crash Bandicoot, Tony Hawk's Pro Skater, and Guitar Hero. As a leading worldwide developer, publisher and distributor of interactive entertainment and products, our "press start" is simple: delight hundreds of millions of players around the world with innovative, fun, thrilling, and engaging entertainment experiences.

We're not just looking back at our decades-long legacy; we're forging ahead to keep advancing gameplay with some of the most popular titles and sophisticated technology in the world. We have bold ambitions to create the most inclusive company as we know our success comes from the passionate, creative, and diverse teams within our organization.

We're in the business of delivering fun and unforgettable entertainment for our player community to enjoy. And our future opportunities have never been greater - this could be your opportunity to level up.

Ready to Activate Your Future?

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.

We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to accommodationrequests@activisionblizzard.com. General employment questions cannot be accepted or processed here. Thank you for your interest.

Rewards

We provide a suite of benefits that promote physical, emotional and financial well-being for 'Every World' - we've got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including:

  • Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
  • 401(k) with Company match, tuition reimbursement, charitable donation matching;
  • Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
  • Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
  • If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.

Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company. You can learn more by visiting https://www.benefitsforeveryworld.com/.

In the U.S., the standard base pay range for this role is $146,000.00 - $270,004.00 Annual. These values reflect the expected base pay range of new hires across all U.S. locations. Ultimately, your specific range and offer will be based on several factors, including relevant experience, performance, and work location. Your Talent Professional can share this role's range details for your local geography during the hiring process. In addition to a competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed. While we strive to provide competitive offers to successful candidates, new hire compensation is negotiable.