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Microsoft Xbox Technical Support Jobs (NOW HIRING)

Microsoft

Technical Support Engineer

Redmond, WA · On-site

$113K - $187K/yr

In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and ... As a Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical ...

Microsoft

Technical Support Engineer

Charlotte, NC · On-site

The Microsoft Customer Service and Support team is looking for Customer Service Engineers who can ... This role requires passion, technical skills, and problem-solving abilities. It also offers a ...

Microsoft

Technical Support Engineer - AI Lead

Redmond, WA · On-site

$165K - $303K/yr

In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and ... As a Principal Technical Support Engineer, you will engage with executive level customers and ...

Kforce Technology Staffing

Technical Support

Tempe, AZ · On-site

$36K - $45K/yr

Kforce has a client in Tempe, AZ that is seeking a Technical Support that provides first-level ... Troubleshoot Windows 10/11, Microsoft 365, antivirus, printers, mobile devices, and company ...

Tek Systems

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Technical Support

Chicago, IL · On-site

The Technical Support role requires a seasoned professional with over 4 years of diverse experience ... Provide support and troubleshooting for Microsoft Exchange and Office 365 * Administer and ...

LT Security Inc.

Technical Support

City Of Industry, CA · On-site

$18 - $20/hr

... including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook) · Ability to work ... in technical support or related areas · Experience in the security system industry is highly ...

TEEMA

Technical Support

Mobile, AL · On-site

$25 - $28/hr

Install and support Microsoft Office, Citrix, printers, and related peripherals * Troubleshoot Tier ... Ability to manage repetitive technical tasks efficiently while maintaining attention to detail

TEEMA

Technical Support

Tampa, FL · On-site

$25 - $28/hr

Install and support Microsoft Office, Citrix, printers, and related peripherals * Troubleshoot Tier ... Ability to manage repetitive technical tasks efficiently while maintaining attention to detail

City Of Gary

Technical Support

Gary, IN · On-site

$44K/yr

Provide client support and technical issue resolution via E-Mail, phone and other electronic medium ... Obtain general understanding of Microsoft OS, Microsoft Server OS and application operations ...

Lynn Rodens

Technical Support

Mobile, AL · On-site

$37K - $46K/yr

... support Microsoft Office, Citrix, printers, and related peripherals • Troubleshoot Tier 1 issues involving hardware, monitors, keyboards, mice, phones, and connectivity • Maintain clean ...

LT Security Inc.

Technical Support

Houston, TX · On-site

$18 - $20/hr

We are seeking a talented individual to join our Technical Support team. The ideal candidate is ... Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)

Boardroom Appointments

Dutch Gaming Support Agent

PS4, PS5, Xbox One, Xbox Series X, Nintendo Switch, or a modern gaming PC/laptop * A dedicated ... Able to work on a part-time basis Technical Requirements: * Minimum internet speed: 10 Mb/s ...

AllSTEM Connections

Technical Support

Dallas, TX · On-site

$160K/yr

... closely with Microsoft other vendors and internal engineering teams on Azure performance ... experience in Application Support, Production Operations, or Technical Service Management ...

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Microsoft Xbox Technical Support information

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How much do microsoft xbox technical support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for microsoft xbox technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What does a Microsoft Xbox Technical Support specialist do?

A Microsoft Xbox Technical Support specialist assists customers with troubleshooting and resolving issues related to Xbox consoles, accessories, and services. They provide guidance on hardware and software problems, help with account management, and answer questions about Xbox subscriptions and online features. Their goal is to ensure customers have a smooth and enjoyable gaming experience by offering technical expertise and problem-solving support.

What are the key skills and qualifications needed to thrive as a Microsoft Xbox Technical Support specialist?

To thrive as a Microsoft Xbox Technical Support specialist, you need strong troubleshooting abilities, in-depth knowledge of Xbox hardware and software, and typically a background in IT or customer service. Familiarity with support ticket systems, remote diagnostic tools, and Microsoft platforms like Xbox Live is essential. Excellent communication skills, patience, and problem-solving abilities set top performers apart in this role. These skills ensure efficient resolution of user issues, high customer satisfaction, and effective technical assistance in a dynamic support environment.

What are some common challenges faced by Microsoft Xbox Technical Support representatives, and how can applicants prepare for them?

Microsoft Xbox Technical Support representatives often encounter challenges such as troubleshooting complex hardware and software issues, assisting customers with account or connectivity problems, and managing high call volumes during peak times. Applicants can prepare by developing strong problem-solving skills, staying updated on Xbox products and services, and practicing effective communication to explain technical solutions clearly to users. Familiarity with remote diagnostic tools and a calm, patient demeanor are also valuable assets in this fast-paced, customer-focused environment.

What is the difference between Microsoft Xbox Technical Support vs PlayStation Support Specialist?

AspectMicrosoft Xbox Technical SupportPlayStation Support Specialist
Required CredentialsTechnical certifications, knowledge of Xbox systemsTechnical certifications, knowledge of PlayStation systems
Work EnvironmentCustomer service centers, remote support, online chatCustomer service centers, remote support, online chat
Employer & Industry UsageMicrosoft, gaming industry, electronics retailSony, gaming industry, electronics retail
Common Search & ComparisonYesYes

Microsoft Xbox Technical Support and PlayStation Support Specialist roles share similar credentials, work environments, and industry usage. Both focus on assisting gamers with console issues, requiring technical knowledge and customer service skills. The main difference lies in the specific gaming platform expertise—Xbox vs PlayStation—catering to different customer bases within the gaming industry.

How to get a job working for Microsoft Xbox Technical Support?

To work as Microsoft Xbox Technical Support, candidates typically need strong technical troubleshooting skills, knowledge of gaming consoles and related software, and excellent customer service abilities. Relevant certifications, such as CompTIA A+ or Microsoft certifications, can enhance prospects, and experience in IT support or technical roles is often preferred. Applying through Microsoft's careers website and demonstrating problem-solving skills are key steps in the hiring process.
More about Microsoft Xbox Technical Support jobs

What are popular job titles related to Microsoft Xbox Technical Support jobs?

For Microsoft Xbox Technical Support jobs, the most frequently searched job titles are:

Infographic showing various Microsoft Xbox Technical Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Principal Software Development Engineer - XBOX Product Growth

Redmond, WA • On-site

Microsoft
Computer and Computer Peripheral Equipment and Software Wholesalers • 10K+ employees
Learn more about Microsoftexternal

$151K - $202K/yr

Full-time

Posted 11 days ago

Microsoft rating

8.6

Company rating: 8.6 out of 10

Based on 134 frontline employees who took The Breakroom Quiz

Job description

Overview
At XBOX, we have an ambitious goal to reach 1B daily active users by helping more people discover games, connect with others, and play wherever they are. Over the past 25 years, XBOX has built a passionate global community, innovative hardware and services, and some of the world's most beloved gaming franchises. How people discover, access, and engage with games is changing rapidly, creating new opportunities for Xbox to grow. XBOX Growth helps unlock these opportunities and reach new audiences through a rigorous, data-informed approach. We combine data, analytics, and product experimentation to learn what works and build experiences that attract, engage, and retain users. Our work enables teams across XBOX to turn insights into measurable impact for users and the business.
Join the XBOX Growth's Product team and help build the exemplar of a small engineering team leveraging data informed decision making, agile product engineering, and experimentation. You will sit at the intersection of product design, engineering, and data, crafting experiments that shape how millions of players discover, return to, and stay engaged with XBOX. XBOX is currently resetting its strategy to focus on Core, Content, Creation, and Connection. Growth Product focuses on the Core pillar, through winning on console, delighting players, and giving them reasons to come back and experience the magic of gaming in our ecosystem. This role is about shipping fast, learning through data backed experimentation, iterating on what works and building learning and judgement on what does not. You will work across the whole stack, the whole player journey, and multiple feature areas; no feature area is off limits and this team chooses work based on impact not organizational boundaries. You will accelerate and define data driven development through AI enhanced workflows. You will have measurable business impact by turning learnings into leverage and owning ideas through to execution and scaling.
Responsibilities
Experiment
  • Shape the future of the XBOX experience. Propose the hypothesis and product vision, not just the technical implementation. Size the opportunity, define success, and execute.
  • Design, ship, and iterate on growth experiments across surfaces, services, and feature areas all to increase Console retention and daily active users
  • Design telemetry, metrics, and analytics systems so results can be read without ambiguity, and analyze scorecards objectively. Ship what worked and retire what did not, including your own ideas
  • Build comfortability with being wrong often, owning learnings, and fast pivots and iteration
  • Provide strong product vision. You will form your own opinions about what is worth building, and you can defend a ranked set of hypotheses with the metric each would move

Engineer
  • Build across the stack: service, client, and instrumentation work on console, and possibly even web, mobile, or external surfaces from prototype through general availability
  • Make focused, reviewable changes in codebases owned by other teams, and leave their owners glad you were there; make the changes others missed and wished they could have done.
  • Participate in the team's live-site and on-call rotation
  • Demonstrate an ability to enter a large, unfamiliar codebase, orient quickly, and land substantial technical changes to enable team success.

Enhance
  • Significantly accelerate the team through agentic workflows and AI evolution across all facets of the engineering lifecycle.
  • Mentor engineers and raise the bar through design reviews, code reviews, and engineering practices
  • Exercise judgement on experiments. Decide when to scale, iterate, or abandon
  • Build secure, reliable, high-performing systems that meet Microsoft's privacy, compliance, and security requirements
  • Exercise creativity and judgement to balance speed and rigor and find cheap tests for expensive questions and ways to prove impact with minimal upfront investment
  • Use hypothesis-driven development to measurably move key metrics

Qualifications
Required Qualifications
  • Bachelor's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, XAML, Java, JavaScript, TypeScript, or Python OR equivalent experience.
Preferred Qualifications
  • 3+ years shipping A/B tests end-to-end in production (design → instrumentation → analysis → rollout), including improving experiment quality and guardrails
  • Experience in growth engineering, retention, engagement, acquisition, or experimentation-focused teams.
  • 6+ years building and shipping full stack features across modern front ends (TypeScript, React, XAML) together with production services (C#, .NET) on cloud infrastructure such as Microsoft Azure
  • Demonstrated track record of proposing product ideas that were shipped and measured, and of owning a growth, engagement, retention, or monetization metric across a sequence of experiments
  • Experience with cross functional and cross team collaboration including making production changes in codebases owned by other teams, navigating unfamiliar architectures, driving partner review processes, and engaging independently with design, product, and engineering across organizational boundaries
  • Experience with large-scale telemetry, metric design, and querying analytics tooling (for example, Kusto, Databricks, or comparable data platforms)
  • Demonstrated experience leaning heavily on AI to accelerate engineering velocity, including using AI tools to research, prototype, implement, debug, and iterate on production features
  • Experience in shipping consumer products at scale - gaming, entertainment, commerce, or subscription businesses

Software Engineering IC5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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About Microsoft

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Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Redmond, WA, US

Year founded

1975

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