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Microsoft Xbox Technical Support Jobs (NOW HIRING)

Microsoft

Technical Support Engineer - AI Lead

Redmond, WA · On-site

$165K - $303K/yr

In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and ... As a Principal Technical Support Engineer, you will engage with executive level customers and ...

Microsoft

XBOX Program Manager

Redmond, WA · On-site

$133K - $219K/yr

Microsoft's mission is to empower every person and every organization on the planet to achieve more ... Support the development of supply base strategies, ensuring product and customer needs are met ...

AstraZeneca

Technical Support

Boston, MA · On-site

Technical Support The Technical Support is responsible for delivering day-to-day IT support to ... Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office applications.

Tek Systems

Be Seen First

Technical Support

Chicago, IL · On-site

The Technical Support role requires a seasoned professional with over 4 years of diverse experience ... Provide support and troubleshooting for Microsoft Exchange and Office 365 * Administer and ...

LT Security Inc.

Technical Support

City Of Industry, CA · On-site

$18 - $20/hr

... including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook) · Ability to work ... in technical support or related areas · Experience in the security system industry is highly ...

Lynn Rodens

Technical Support

Mobile, AL · On-site

$37K - $46K/yr

... support Microsoft Office, Citrix, printers, and related peripherals • Troubleshoot Tier 1 issues involving hardware, monitors, keyboards, mice, phones, and connectivity • Maintain clean ...

City Of Gary

Technical Support

Gary, IN · On-site

$44K/yr

Provide client support and technical issue resolution via E-Mail, phone and other electronic medium ... Obtain general understanding of Microsoft OS, Microsoft Server OS and application operations ...

LT Security Inc.

Technical Support

Houston, TX · On-site

$18 - $20/hr

We are seeking a talented individual to join our Technical Support team. The ideal candidate is ... Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)

TEEMA

Technical Support

Mobile, AL · On-site

$25 - $28/hr

Install and support Microsoft Office, Citrix, printers, and related peripherals * Troubleshoot Tier ... Ability to manage repetitive technical tasks efficiently while maintaining attention to detail

AllSTEM Connections

Technical Support

Dallas, TX · On-site

$160K/yr

... closely with Microsoft other vendors and internal engineering teams on Azure performance ... experience in Application Support, Production Operations, or Technical Service Management ...

Pyramid IT

SDE - XBOX

Redmond, WA

Staff Augmentation Lifecycle IT solutions o Application Development & Support o Outsourced Testing ... JavaScript -Solving complex technical problems that occur within the game's production ...

GSK Solutions

Technical Support

Detroit, MI · On-site

Job Title: Technical Support (Onsite) Location: Detroit, MI Duration: 3 Months+ Note Position ... Proficiency with Microsoft Office 365/Suite products such as Word, Excel, PowerPoint, Outlook ...

Apex Systems

Technical Support

Newark, DE · On-site

$36K - $46K/yr

Job#: 3045116 Technical Support Location: Newark, Delaware (Onsite) Role Overview This position ... Technical Skills: * Proficiency in the Microsoft Office Suite (Word, Excel). * Experience with ...

UpdatePromise

Technical Support

Chino, CA · On-site

$20/hr

Technical Support Department: Dealer Support Employment Type: Full Time Location: Chino, California ... Advanced knowledge of Microsoft Office, Office365, and an ability to become familiar with specific ...

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Microsoft Xbox Technical Support information

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$14

$26

$44

How much do microsoft xbox technical support jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for microsoft xbox technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What does a Microsoft Xbox Technical Support specialist do?

A Microsoft Xbox Technical Support specialist assists customers with troubleshooting and resolving issues related to Xbox consoles, accessories, and services. They provide guidance on hardware and software problems, help with account management, and answer questions about Xbox subscriptions and online features. Their goal is to ensure customers have a smooth and enjoyable gaming experience by offering technical expertise and problem-solving support.

What are the key skills and qualifications needed to thrive as a Microsoft Xbox Technical Support specialist?

To thrive as a Microsoft Xbox Technical Support specialist, you need strong troubleshooting abilities, in-depth knowledge of Xbox hardware and software, and typically a background in IT or customer service. Familiarity with support ticket systems, remote diagnostic tools, and Microsoft platforms like Xbox Live is essential. Excellent communication skills, patience, and problem-solving abilities set top performers apart in this role. These skills ensure efficient resolution of user issues, high customer satisfaction, and effective technical assistance in a dynamic support environment.

What are some common challenges faced by Microsoft Xbox Technical Support representatives, and how can applicants prepare for them?

Microsoft Xbox Technical Support representatives often encounter challenges such as troubleshooting complex hardware and software issues, assisting customers with account or connectivity problems, and managing high call volumes during peak times. Applicants can prepare by developing strong problem-solving skills, staying updated on Xbox products and services, and practicing effective communication to explain technical solutions clearly to users. Familiarity with remote diagnostic tools and a calm, patient demeanor are also valuable assets in this fast-paced, customer-focused environment.

What is the difference between Microsoft Xbox Technical Support vs PlayStation Support Specialist?

AspectMicrosoft Xbox Technical SupportPlayStation Support Specialist
Required CredentialsTechnical certifications, knowledge of Xbox systemsTechnical certifications, knowledge of PlayStation systems
Work EnvironmentCustomer service centers, remote support, online chatCustomer service centers, remote support, online chat
Employer & Industry UsageMicrosoft, gaming industry, electronics retailSony, gaming industry, electronics retail
Common Search & ComparisonYesYes

Microsoft Xbox Technical Support and PlayStation Support Specialist roles share similar credentials, work environments, and industry usage. Both focus on assisting gamers with console issues, requiring technical knowledge and customer service skills. The main difference lies in the specific gaming platform expertise—Xbox vs PlayStation—catering to different customer bases within the gaming industry.

How to get a job working for Microsoft Xbox Technical Support?

To work as Microsoft Xbox Technical Support, candidates typically need strong technical troubleshooting skills, knowledge of gaming consoles and related software, and excellent customer service abilities. Relevant certifications, such as CompTIA A+ or Microsoft certifications, can enhance prospects, and experience in IT support or technical roles is often preferred. Applying through Microsoft's careers website and demonstrating problem-solving skills are key steps in the hiring process.
More about Microsoft Xbox Technical Support jobs

What job categories do people searching Microsoft Xbox Technical Support jobs look for?

The top searched job categories for Microsoft Xbox Technical Support jobs are:

Microsoft Xbox Technical Support jobs near you
Infographic showing various Microsoft Xbox Technical Support job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 7% Part Time, 7% Temporary, and 7% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Engineer - Tooling Lead

Microsoft

Redmond, WA • On-site

$165K - $303K/yr

Full-time

Posted 20 days ago

Microsoft rating

8.5

Company rating: 8.5 out of 10

Based on 132 frontline employees who took The Breakroom Quiz

80th of 246 rated software companies

Job description

Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Principal Technical Support Engineer, you will engage with executive level customers and development teams across Microsoft to enable resolution of highly complex technical issues and drive appropriate product changes. This opportunity will allow you to accelerate your career growth, hone your deep technical expertise and become a technical leader within Microsoft.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
  • You will help define and drive the multi-year strategy and roadmap for the support tooling portfolio - rationalizing and integrating the systems support engineers use every day, making build-versus-buy decisions, and prioritizing investments against clear operational outcomes such as agent productivity, and CSAT.
  • You will partner with engineering, applied science, and support leadership to embed AI responsibly into the workflow - agent-assist, case summarization, knowledge retrieval, and self-service - and lead governance for quality, safety, privacy, and Responsible AI across those experiences.
  • You will own end-to-end coordination and release planning across teams, instrument adoption and efficiency telemetry, and serve as the technical leader who aligns the organization behind a shared tooling vision.

Qualifications
Required/minimum qualifications
  • Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 10+ years technical support, technical consulting experience, or information technology experience
    • OR equivalent experience.

Additional or preferred qualifications
  • Bachelor's Degree in Computer Science, Information Technology, or related field AND 15+ years of technical support, technical consulting experience, or information technology experience
    • OR equivalent experience.
  • 12+ years in technical program or product management, with substantial ownership of support, service, or workflow/productivity tooling -or- equivalent experience
  • Demonstrated track record setting strategy for a tools or platform portfolio and driving measurable operational outcomes (e.g., deflection, resolution time, agent productivity, CSAT).
  • Fluency in applying AI/LLM capabilities to support scenarios - agent-assist, summarization, knowledge retrieval, and case deflection - with the judgment to embed them responsibly.
  • Ability to make build-versus-buy and tool-rationalization decisions across a fragmented systems landscape.
  • Cross-functional leadership to align engineering, support operations, and business stakeholders behind a shared roadmap.

Technical Support Engineering IC6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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About Microsoft

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Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Redmond, WA, US

Year founded

1975

Social media

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