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Microsoft Xbox Technical Support Jobs (NOW HIRING)

King

Staff Data Analyst | Xbox Advertising

Seattle, WA · On-site

... support product enhancements and business decisions. * Build and maintain clear and concise ... Excellent communication skills, with experience in presenting analytical findings to both technical ...

Infojini Inc

Technical Support

Dallas, TX

$37.10K - $46.50K/yr

We are Looking for Technical Support position based in Austin, TX for 10+ Months contract position ... Images computers, thin client, laptops and tablets using Microsoft Deployment Server (WDS)

Pyramid IT

SDE - XBOX

Redmond, WA

Staff Augmentation Lifecycle IT solutions o Application Development & Support o Outsourced Testing ... JavaScript -Solving complex technical problems that occur within the game's production ...

Fullsteam

Technical Support

West Palm Beach, FL

$14 - $21/hr

ShopWorks has an opening for an Entry-level technical support position. The Customer Service ... Working knowledge of Microsoft Office products. * Excellent phone communication skills. * Excellent ...

Computech Corporation

Technical Support

Saline, MI

$33.80K - $42.30K/yr

In-depth knowledge of Windows 7/Windows XP support & technical troubleshooting skills Working knowledge/experience of PC imaging and remote control support tools Knowledge of all Microsoft Office ...

OCH Technologies LLC

Technical Support

Leesburg, VA · On-site

$37.90K - $47.50K/yr

Description: OCH Technologies is seeking a Technical Support professional in support of an FAA ... Must be proficient in Microsoft Office suite including, but not limited to: Word, PowerPoint, Excel ...

Inworld AI

GTM Lead - USA

Mountain View, CA · On-site

$150K - $200K/yr

Our technology has powered experiences from companies such as NVIDIA, Microsoft Xbox, Niantic ... You'll be the architect of trust and technical credibility, working cross-functionally with product ...

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Microsoft Xbox Technical Support information

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$14

$26

$44

How much do microsoft xbox technical support jobs pay per hour?

As of May 30, 2026, the average hourly pay for microsoft xbox technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Microsoft Xbox Technical Support specialist, and why are they important?

To thrive as a Microsoft Xbox Technical Support specialist, you need strong troubleshooting abilities, in-depth knowledge of Xbox hardware and software, and typically a background in IT or customer service. Familiarity with support ticket systems, remote diagnostic tools, and Microsoft platforms like Xbox Live is essential. Excellent communication skills, patience, and problem-solving abilities set top performers apart in this role. These skills ensure efficient resolution of user issues, high customer satisfaction, and effective technical assistance in a dynamic support environment.

What are some common challenges faced by Microsoft Xbox Technical Support representatives, and how can applicants prepare for them?

Microsoft Xbox Technical Support representatives often encounter challenges such as troubleshooting complex hardware and software issues, assisting customers with account or connectivity problems, and managing high call volumes during peak times. Applicants can prepare by developing strong problem-solving skills, staying updated on Xbox products and services, and practicing effective communication to explain technical solutions clearly to users. Familiarity with remote diagnostic tools and a calm, patient demeanor are also valuable assets in this fast-paced, customer-focused environment.

What does a Microsoft Xbox Technical Support specialist do?

A Microsoft Xbox Technical Support specialist assists customers with troubleshooting and resolving issues related to Xbox consoles, accessories, and services. They provide guidance on hardware and software problems, help with account management, and answer questions about Xbox subscriptions and online features. Their goal is to ensure customers have a smooth and enjoyable gaming experience by offering technical expertise and problem-solving support.

What is the difference between Microsoft Xbox Technical Support vs PlayStation Support Specialist?

AspectMicrosoft Xbox Technical SupportPlayStation Support Specialist
Required CredentialsTechnical certifications, knowledge of Xbox systemsTechnical certifications, knowledge of PlayStation systems
Work EnvironmentCustomer service centers, remote support, online chatCustomer service centers, remote support, online chat
Employer & Industry UsageMicrosoft, gaming industry, electronics retailSony, gaming industry, electronics retail
Common Search & ComparisonYesYes

Microsoft Xbox Technical Support and PlayStation Support Specialist roles share similar credentials, work environments, and industry usage. Both focus on assisting gamers with console issues, requiring technical knowledge and customer service skills. The main difference lies in the specific gaming platform expertise—Xbox vs PlayStation—catering to different customer bases within the gaming industry.

More about Microsoft Xbox Technical Support jobs
What job categories do people searching Microsoft Xbox Technical Support jobs look for? The top searched job categories for Microsoft Xbox Technical Support jobs are:
Microsoft Xbox Technical Support jobs near you
Infographic showing various Microsoft Xbox Technical Support job openings in the United States as of May 2026, with employment types broken down into 4% As Needed, 93% Full Time, 2% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Support Technician

Support Technician

Imperial Surveillance

Arlington Heights, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Salary: $15-$26/hr

Job description


Imperial Surveillance is looking to add an experienced Technical Support Specialist to our Arlington Heights corporate office. This Full-Time position will report to the Technical Services Manager and be an in the office position. Imperial Surveillance is a Full-Service Licensed Security company that specializes in Video Surveillance, Access Control, Alarm Systems, Fire Alarms, Intercoms, and other Low Voltage Systems. Our company has always focused on creating new technology; motivated to create what is yet to exit. We are proud to be a large family-owned business where there is a huge potential for continued growth with intentions of adding more locations soon. Come be inspired and join our team of talented extraordinary professionals!


Primary Responsibilities


  • Act as the initial point of contact for alarm, access control, and video system related concerns for our customers.
  • Provide technical assistance to customers, employees, and Imperial install staff.
  • Troubleshoot and resolve software and hardware issues over the phone
  • Walk customers through steps to help them resolve their technical problems
  • Document all work within the companys ticketing system
  • Respond to email and phone requests for technical assistance


Requirements


  • Excellent interpersonal skills are required to communicate with customers and employees
  • Ability to prioritize and self-manage
  • Ability to drive an issue to resolution for our valued customers
  • Working knowledge and expertise with a variety of software, hardware, and applications
  • Team-oriented attitude to help other support staff and departments with technical problems.
  • Experience working with different operating systems and software.


Desired Experience and Skills


  • An associate degree in Computer Science, Information Technology or some college work is preferred.
  • A solid foundation in information technology, including the principles and practices of systems analysis, administration, maintenance, and the functions of an IT Department
  • Excellent technical knowledge of Microsoft Operating Systems and Services, identity and access management systems, anti-malware solutions, and desktop security tools.
  • Knowledge of server & network infrastructure including routers, firewalls, SAN, and the associated protocols and concepts
  • 1-3 years of relevant experience in a customer-focused position involving technical knowledge of a company' s products and services
  • Certification or experience in any IT, access control system, video system, or electronics


We Offer


  • Competitive salary based on experience and qualifications.
  • Competitive benefits including Health, Dental, Vision Insurance, Paid Time Off, Life Insurance, and Retirement Plan.
  • 401K
  • Yearly bonus program
  • Continued education and opportunities for growth including training and certification opportunities.


Only candidates residing in Illinois will be considered.


Job Type: Full-time


Pay: $15.00 - $26.00 per hour


Benefits:


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance


Schedule:


  • 8 hour shift


Supplemental Pay:


  • Bonus pay


Ability to commute/relocate:


  • Arlington Heights, IL 60005: Reliably commute or planning to relocate before starting work (Required)


Experience:


  • Help desk: 1 year (Preferred)
  • Windows: 1 year (Preferred)


Work Location: In person