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Microsoft Xbox Technical Support Jobs (NOW HIRING)

MetroSys

Technical Support Specialist

Irvine, CA · On-site

$20 - $30/hr

Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) * Windows 10/11 workstations * Desktop and ... Document support requests, resolutions, and technical procedures within the ticketing system.

MetroSys

Technical Support Specialist

Irvine, CA · On-site

$20 - $30/hr

Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) * Windows 10/11 workstations * Desktop and ... Document support requests, resolutions, and technical procedures within the ticketing system.

Computech Corporation

Technical Support

Saline, MI · On-site

$33K - $42K/yr

In-depth knowledge of Windows 7/Windows XP support & technical troubleshooting skills Working knowledge/experience of PC imaging and remote control support tools Knowledge of all Microsoft Office ...

OCH Technologies LLC

Technical Support

Leesburg, VA · On-site

$37K - $47K/yr

Description: OCH Technologies is seeking a Technical Support professional in support of an FAA ... Must be proficient in Microsoft Office suite including, but not limited to: Word, PowerPoint, Excel ...

Pyramid IT

SDE - XBOX

Redmond, WA

Staff Augmentation Lifecycle IT solutions o Application Development & Support o Outsourced Testing ... JavaScript -Solving complex technical problems that occur within the game's production ...

FastTek

Technical Support

Detroit, MI

$37K - $46K/yr

Technical Support #1060093 Position Summary: As a key member of the Technology Division's Field ... Must demonstrate proficiency with Microsoft 365 products such as Word, Excel, Outlook, Teams, and ...

Conexess Group

Technical Support Analyst

Brentwood, TN · On-site

... Support Microsoft 365 applications and services for end users • Contribute to knowledge base ... technical issues methodically • Skill in researching solutions for unfamiliar problems • ...

Galon Solution Inc

Technical Support Analyst

Adams, MA · On-site

Adams, MA on-site Job Summary Our client is seeking a Technical Support Analyst Level I , who will ... Knowledge of Microsoft Windows and Microsoft Server products (such as Windows Server, Sharepoint ...

Irium México

Technical Support Analyst

Berea, KY · On-site

Irium México is seeking a Technical Support Analyst to provide Level I technical support for ... Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite. • ...

LinTech Global, Inc.

Be Seen First

Technical Support Specialist

Portsmouth, VA · On-site

Technical Support Specialist The Technical Support Specialist will work directly with customers to ... Microsoft Certified IT Professional (preferred) Microsoft Technology Associate Company Description ...

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All JobsMicrosoft Xbox Technical Support Jobs

Microsoft Xbox Technical Support information

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How much do microsoft xbox technical support jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for microsoft xbox technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What does a Microsoft Xbox Technical Support specialist do?

A Microsoft Xbox Technical Support specialist assists customers with troubleshooting and resolving issues related to Xbox consoles, accessories, and services. They provide guidance on hardware and software problems, help with account management, and answer questions about Xbox subscriptions and online features. Their goal is to ensure customers have a smooth and enjoyable gaming experience by offering technical expertise and problem-solving support.

What are the key skills and qualifications needed to thrive as a Microsoft Xbox Technical Support specialist, and why are they important?

To thrive as a Microsoft Xbox Technical Support specialist, you need strong troubleshooting abilities, in-depth knowledge of Xbox hardware and software, and typically a background in IT or customer service. Familiarity with support ticket systems, remote diagnostic tools, and Microsoft platforms like Xbox Live is essential. Excellent communication skills, patience, and problem-solving abilities set top performers apart in this role. These skills ensure efficient resolution of user issues, high customer satisfaction, and effective technical assistance in a dynamic support environment.

What is the difference between Microsoft Xbox Technical Support vs PlayStation Support Specialist?

AspectMicrosoft Xbox Technical SupportPlayStation Support Specialist
Required CredentialsTechnical certifications, knowledge of Xbox systemsTechnical certifications, knowledge of PlayStation systems
Work EnvironmentCustomer service centers, remote support, online chatCustomer service centers, remote support, online chat
Employer & Industry UsageMicrosoft, gaming industry, electronics retailSony, gaming industry, electronics retail
Common Search & ComparisonYesYes

Microsoft Xbox Technical Support and PlayStation Support Specialist roles share similar credentials, work environments, and industry usage. Both focus on assisting gamers with console issues, requiring technical knowledge and customer service skills. The main difference lies in the specific gaming platform expertise—Xbox vs PlayStation—catering to different customer bases within the gaming industry.

What are some common challenges faced by Microsoft Xbox Technical Support representatives, and how can applicants prepare for them?

Microsoft Xbox Technical Support representatives often encounter challenges such as troubleshooting complex hardware and software issues, assisting customers with account or connectivity problems, and managing high call volumes during peak times. Applicants can prepare by developing strong problem-solving skills, staying updated on Xbox products and services, and practicing effective communication to explain technical solutions clearly to users. Familiarity with remote diagnostic tools and a calm, patient demeanor are also valuable assets in this fast-paced, customer-focused environment.
More about Microsoft Xbox Technical Support jobs
What job categories do people searching Microsoft Xbox Technical Support jobs look for? The top searched job categories for Microsoft Xbox Technical Support jobs are:
Microsoft Xbox Technical Support jobs near you
Infographic showing various Microsoft Xbox Technical Support job openings in the United States as of July 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 67% In-person, and 33% Hybrid job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support Specialist

Technical Support Specialist

MetroSys

Irvine, CA • On-site

$20 - $30/hr

Other

Posted 19 days ago

Job description

Position Overview

MetroSys is seeking a dependable and customer-focused Technical Support Specialist to support the day-to-day IT operations of a growing technology manufacturing organization in Irvine, CA. This hybrid role provides both onsite and remote support for end users, ensuring the stability, security, and performance of the company's IT environment.

The ideal candidate has strong troubleshooting skills, enjoys working directly with end users, and has experience supporting Microsoft 365, Windows workstations, and general office technology. This role is well suited for someone looking to broaden their infrastructure knowledge while supporting a modern business environment.

Key Responsibilities
  • Provide Tier 1 and Tier 2 technical support for end users across office and manufacturing environments.
  • Troubleshoot and resolve issues involving:
    • Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
    • Windows 10/11 workstations
    • Desktop and laptop hardware
    • Printers, peripherals, and mobile devices
    • Basic network connectivity
  • Provision and deploy new user workstations and equipment.
  • Support user account administration, password resets, and Microsoft Entra ID/Microsoft 365 account management.
  • Install, configure, and maintain desktop software and business applications.
  • Assist with onboarding and offboarding activities, including equipment setup and user provisioning.
  • Maintain IT inventory and asset records.
  • Document support requests, resolutions, and technical procedures within the ticketing system.
  • Escalate infrastructure, networking, and server issues to senior engineering teams when appropriate.
  • Provide excellent customer service while supporting employees across multiple departments.
Required Qualifications
  • 2–5 years of experience in Help Desk, Desktop Support, or Technical Support roles.
  • Strong experience supporting:
    • Microsoft 365
    • Windows 10/11
    • Microsoft Office applications
    • Desktop and laptop hardware
  • Basic understanding of:
    • Microsoft Entra ID (Azure AD)
    • Active Directory
    • Networking fundamentals (TCP/IP, DNS, DHCP)
  • Experience using ticketing systems to manage incidents and service requests.
  • Excellent troubleshooting, communication, and customer service skills.
  • Ability to prioritize multiple support requests in a fast-paced environment.
Preferred Qualifications
  • Experience supporting small to mid-sized manufacturing environments.
  • Familiarity with Microsoft Intune or endpoint management solutions.
  • Experience with Microsoft Teams administration.
  • CompTIA A+, Network+, or Microsoft certifications.
  • Exposure to VMware or virtualization technologies is a plus.

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