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Microsoft Support Engineer information
See Virginia salary details
$16.44 - $21.08
4% of jobs
$21.08 - $25.72
9% of jobs
$29.55 is the 25th percentile. Wages below this are outliers.
$25.72 - $30.35
14% of jobs
$30.35 - $34.99
15% of jobs
The median wage is $37.16 / hr.
$34.99 - $39.63
17% of jobs
$39.63 - $44.26
16% of jobs
$44.39 is the 75th percentile. Wages above this are outliers.
$44.26 - $48.90
9% of jobs
$48.90 - $53.54
7% of jobs
$53.54 - $58.17
4% of jobs
$58.17 - $62.81
3% of jobs
$62.81 - $67.45
1% of jobs
$16
$39
$67
How much do microsoft support engineer jobs pay per hour?
What are the most common challenges faced by Microsoft Support Engineers, and how do they address them?
Microsoft Support Engineers often encounter complex technical issues ranging from software bugs to user configuration errors, sometimes requiring rapid diagnosis and creative problem-solving under time pressure. They must stay current with frequent updates and new features across Microsoft products, requiring continuous learning and adaptability. To address these challenges, engineers leverage a combination of detailed technical knowledge, access to internal knowledge bases, and collaborative teamwork with other support professionals and escalation teams. This dynamic environment means that strong communication skills and a dedication to customer satisfaction are essential for effectively resolving customer concerns and maintaining service quality.
What is a Microsoft Support Engineer?
A Microsoft Support Engineer is responsible for troubleshooting and resolving technical issues related to Microsoft products and services. They assist customers by diagnosing problems, providing solutions, and ensuring optimal system performance. This role requires strong problem-solving skills, technical expertise, and effective communication to guide users through complex issues. Support Engineers may work with enterprise clients, IT professionals, or end users to improve system reliability and efficiency.
What are the key skills and qualifications needed to thrive as a Microsoft Support Engineer?
To thrive as a Microsoft Support Engineer, you need a solid understanding of Microsoft operating systems, networking, and troubleshooting, usually backed by a degree in computer science or related experience. Familiarity with tools like Microsoft Azure, Active Directory, Office 365, and certifications such as Microsoft Certified: Azure Fundamentals or Microsoft Certified Solutions Associate (MCSA) are highly valued. Strong communication, problem-solving abilities, and patience help set professionals apart in this customer-facing role. These skills and qualifications enable engineers to efficiently resolve technical issues and deliver a positive customer support experience.

Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 16 days ago
Job description
Amentum is seeking a Project Support Engineer to provide the maintenance team with on-site technical expertise and direct liaison with the Mid-Atlantic Regional Maintenance Center (MARMC) engineering department during planning, fleet technical assistance, engineering, repair, assessment, and modernization work accomplished on assigned ships. The position will be located at MARMC, Naval Station Norfolk, VA. Some of the services require access to local shipyards.
You will be assigned to a U.S. Navy ship's Maintenance Team as the engineering point of contact to resolve technical issues during planning and execution of ship maintenance availabilities.
Additionally, this position includes the collateral duty of serving as an Amentum Site Lead, overseeing approximately eight Project Support Engineers. Responsibilities include timesheet review and approval, conducting performance evaluations, and providing first-level supervision to ensure operational efficiency and team success.
Essential Responsibilities:
Perform technical services, monitoring and reporting during CNO availabilities planning and execution
Perform technical services, monitoring and reporting during continuous maintenance events
Perform technical services, monitoring and reporting in support of deployment, assessments and INSURV events
Perform engineering/data analysis in support of modernization, assessment, maintenance or repair of surface ship equipment
Monitor technical authority compliance during the planning and execution of surface ship maintenance, assessment, repair, and modernization work
Using computer-based tools, provide technical reports and status reports that are factually accurate and complete, reflect high quality, and adhere to due dates and deadlines
Be innovative and use techniques to increase efficiencies and cost control
Minimum Requirements:
10 years of continuous U.S. Navy surface ship related experience, including CNO availability depot level planning and execution, intermediate level availability planning and execution, fleet technical assistance process and Casualty Reporting (CASREP) process, current within the year; Engineering and technology degrees may be substituted for experience at the discretion of the government
Demonstrated familiarity with NAVSEA and OEM drawing interpretation and review; Ability to utilize NAVSEA and OEM documentation to interpret and resolve technical issues
Demonstrated ability to communicate effectively in writing and orally
Demonstrated ability to effectively manage maintenance activities
Skill in Microsoft Office Suite
Must have an active secret US government clearance. Note: US citizenship is required to maintain a secret clearance.
Service Contract Act (SCA) Compensation & Benefits:
This is an hourly, overtime-eligible position that falls under the Service Contract Act (SCA). In accordance with the Health and Welfare provisions of the SCA, and in addition to your base hourly rate, you may be eligible to receive an additional health and welfare payment for each hour you work to ensure compliance with the minimums set forth by the act. The amount you are entitled to receive will vary depending upon the fringe benefits you select now and in the future.
Compensation Details:
$73,046.80 - $95,056.00The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.
Benefits Overview:
Our health and welfare benefits are designed to support you and your priorities. Offerings include:
Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance
Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.
Original Posting:
04/20/2026 - Until FilledAmentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language atLabor Laws Posters.