Amazon LEO is an initiative to increase global broadband access through a constellation of over 3 ... We are looking for a network operations engineer in the satellite, antenna, and radio frequency ...
Amazon LEO is an initiative to increase global broadband access through a constellation of over 3 ... We are looking for a network operations engineer in the satellite, antenna, and radio frequency ...
Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 ... We are looking for a senior network operations engineer in the satellite, antenna, and radio ...
Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 ... We are looking for a senior network operations engineer in the satellite, antenna, and radio ...
Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 ... We are looking for a senior network operations engineer in the satellite, antenna, and radio ...
Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 ... We are looking for a senior network operations engineer in the satellite, antenna, and radio ...
Amazon LEO is an initiative to increase global broadband access through a constellation of over 3 ... We are looking for a network operations engineer in the satellite, antenna, and radio frequency ...
Amazon LEO is an initiative to increase global broadband access through a constellation of over 3 ... We are looking for a network operations engineer in the satellite, antenna, and radio frequency ...
Amazon Leo is an initiative to increase global broadband access through a constellation of over 3 ... Key job responsibilities We are looking for a senior network operations engineer in the satellite ...
Amazon Leo is an initiative to increase global broadband access through a constellation of over 3 ... Key job responsibilities We are looking for a senior network operations engineer in the satellite ...
Amazon Leo is an initiative to increase global broadband access through a constellation of over 3 ... Key job responsibilities We are looking for a senior network operations engineer in the satellite ...
Amazon Leo is an initiative to increase global broadband access through a constellation of over 3 ... Key job responsibilities We are looking for a senior network operations engineer in the satellite ...
Amazon Leo is an initiative to increase global broadband access through a constellation of over 3 ... Key job responsibilities We are looking for a senior network operations engineer in the satellite ...
Amazon Leo is an initiative to increase global broadband access through a constellation of over 3 ... Key job responsibilities We are looking for a senior network operations engineer in the satellite ...
Amazon Leo is an initiative to increase global broadband access through a constellation of over 3 ... Key job responsibilities We are looking for a senior network operations engineer in the satellite ...
Amazon Leo is an initiative to increase global broadband access through a constellation of over 3 ... Key job responsibilities We are looking for a senior network operations engineer in the satellite ...
Amazon Leo is an initiative to increase global broadband access through a constellation of over 3 ... Key job responsibilities We are looking for a senior network operations engineer in the satellite ...
Amazon Leo is an initiative to increase global broadband access through a constellation of over 3 ... Key job responsibilities We are looking for a senior network operations engineer in the satellite ...
Amazon LEO is an initiative to increase global broadband access through a constellation of over 3 ... We are looking for a network operations engineer in the satellite, antenna, and radio frequency ...
Amazon LEO is an initiative to increase global broadband access through a constellation of over 3 ... We are looking for a network operations engineer in the satellite, antenna, and radio frequency ...
Amazon Leo is an initiative to increase global broadband access through a constellation of over 3 ... Key job responsibilities We are looking for a senior network operations engineer in the satellite ...
Amazon Leo is an initiative to increase global broadband access through a constellation of over 3 ... Key job responsibilities We are looking for a senior network operations engineer in the satellite ...
Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 ... We are looking for a senior network operations engineer in the satellite, antenna, and radio ...
Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 ... We are looking for a senior network operations engineer in the satellite, antenna, and radio ...
Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...
Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...
Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...
Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...
Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...
Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...
ITS Support Engineer I
Herndon, VA · On-site
Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...
ITS Support Engineer I
Herndon, VA · On-site
Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...
ITS Support Engineer I
Herndon, VA · On-site
Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...
ITS Support Engineer I
Herndon, VA · On-site
Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...
Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...
Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...
Support Engineer IV - AMZ9803600
Arlington, VA · On-site
$92K - $158K/yr
AMAZON.COM SERVICES LLC Offered Position: Support Engineer IV Job Location: Arlington, Virginia Job Number: AMZ9803600 Position Responsibilities: Provide technical support for continuous integration ...
Support Engineer IV - AMZ9803600
Arlington, VA · On-site
$92K - $158K/yr
AMAZON.COM SERVICES LLC Offered Position: Support Engineer IV Job Location: Arlington, Virginia Job Number: AMZ9803600 Position Responsibilities: Provide technical support for continuous integration ...
Amazon LEO is an initiative to increase global broadband access through a constellation of over 3 ... Key job responsibilities We are seeking a Support Engineer to join our SATCOM Technical Support ...
Amazon LEO is an initiative to increase global broadband access through a constellation of over 3 ... Key job responsibilities We are seeking a Support Engineer to join our SATCOM Technical Support ...
Amazon Support Engineer information
See Virginia salary details
$16.44 - $21.08
4% of jobs
$21.08 - $25.72
9% of jobs
$29.55 is the 25th percentile. Wages below this are outliers.
$25.72 - $30.35
14% of jobs
$30.35 - $34.99
15% of jobs
The median wage is $37.16 / hr.
$34.99 - $39.63
17% of jobs
$39.63 - $44.26
16% of jobs
$44.39 is the 75th percentile. Wages above this are outliers.
$44.26 - $48.90
9% of jobs
$48.90 - $53.54
7% of jobs
$53.54 - $58.17
4% of jobs
$58.17 - $62.81
3% of jobs
$62.81 - $67.45
1% of jobs
$16
$39
$67
How much do amazon support engineer jobs pay per hour?
As of Jun 10, 2026, the average hourly pay for amazon support engineer in Virginia is $39.53, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $46.25 per hour, depending on experience, location, and employer.
How does an Amazon Support Engineer typically collaborate with software development and operations teams?
Amazon Support Engineers work closely with both software development and operations teams to troubleshoot production issues, deploy updates, and improve system reliability. They often participate in daily stand-ups, incident reviews, and cross-team meetings to ensure clear communication and quick resolution of technical problems. This collaboration helps ensure that products and services run smoothly, and support engineers often act as a bridge between technical and non-technical teams, translating issues and solutions effectively.
What are the key skills and qualifications needed to thrive as an Amazon Support Engineer, and why are they important?
To thrive as an Amazon Support Engineer, you need a strong background in computer science, troubleshooting, and system administration, typically supported by a relevant degree or equivalent experience. Familiarity with AWS services, Linux/Unix environments, scripting languages, and ticketing systems like Jira is commonly required. Excellent problem-solving skills, clear communication, and a customer-centric mindset help you stand out in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and seamless operation of Amazon's services.
What are Amazon Support Engineers?
Amazon Support Engineers are IT professionals responsible for maintaining the reliability and performance of Amazon’s technology infrastructure. They diagnose, troubleshoot, and resolve technical issues related to Amazon’s products and services, such as AWS, e-commerce platforms, and internal systems. Support Engineers work closely with development teams, monitor system health, and ensure high availability for customers. They also create documentation, automate repetitive tasks, and may participate in on-call rotations to provide 24/7 support. Their role is critical in minimizing downtime and ensuring smooth operations across Amazon’s global platforms.
What is the difference between Amazon Support Engineer vs Amazon Technical Support Specialist?
| Aspect | Amazon Support Engineer | Amazon Technical Support Specialist |
|---|---|---|
| Required Credentials | Typically requires a bachelor's degree in IT, Computer Science, or related fields; certifications like CompTIA or Cisco are a plus | Often requires similar technical certifications; may have less emphasis on formal degrees |
| Work Environment | Supports Amazon's cloud services, e-commerce platform, and internal systems; often involves troubleshooting hardware/software issues | Provides customer support for Amazon products and services, primarily via phone, chat, or email |
| Employer & Industry Usage | Commonly employed by Amazon in technical and cloud support roles | Employed by Amazon in customer support roles |
Amazon Support Engineers focus on technical troubleshooting, system support, and infrastructure, often working behind the scenes. In contrast, Amazon Technical Support Specialists primarily assist customers directly with product and service issues. Both roles require technical knowledge, but the Support Engineer role tends to involve more technical problem-solving and system management.
What are popular job titles related to Amazon Support Engineer jobs in Virginia? For Amazon Support Engineer jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Amazon Support Engineer jobs in Virginia look for? The top searched job categories for Amazon Support Engineer jobs in Virginia are:
Full-time
Posted 22 hours ago
Amazon rating
7.4
Based on 6,833 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
Amazon LEO is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon LEO will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.
We are looking for a network operations engineer in the satellite, antenna, and radio frequency space who will require a blend of technical expertise spanning RF engineering, satellite communications, and advanced networking technologies
Beyond technical skills, success in this role demands strong problem-solving abilities, continuous learning, and the capability to design, optimize, and troubleshoot complex satellite communication systems while ensuring regulatory compliance and performance excellence.
Key job responsibilities
Lead the resolution of complex customer cases involving satellite-ground network performance, routing anomalies, or connectivity degradation.
Provide in-depth technical guidance to customers and internal teams during high-severity incidents, partnering with development, RF, and operations teams to drive rapid resolution.
Perform detailed root cause analysis (RCA) for customer-impacting events, identifying systemic issues and collaborating on long-term fixes.
Act as a subject matter expert (SME) for escalated networking issues, including BGP peering, DNS failures, throughput bottlenecks, and path optimization.
Proactively identify support gaps and contribute to tooling, diagnostics, and automation that reduce time to resolution and improve customer experience.
Develop troubleshooting playbooks, technical guides, and knowledge base articles to enhance case deflection and onboarding of new support engineers.
Mentor junior support engineers, providing case coaching, knowledge transfer, and technical escalation support.
Drive operational readiness and support planning for new network features, firmware rollouts, and regional launches.
Participate in customer communications for major incidents and complex technical engagements, ensuring clarity, accountability, and technical excellence.
Work in a rotating shift schedule, including weekdays, and weekends, with the requirement to be available for on-call duties as needed to ensure continuous operational coverage
Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S
as a refugee or granted asylum.
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate and computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US