1

Amazon Support Engineer Jobs in Virginia (NOW HIRING)

Data Engineer II, Amazon Leo

Arlington, VA · On-site

$131K - $158K/yr

... support to data consumers to leverage Global Planning data assets Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S citizen or national, U.S ...

New

Showing results 41-60

Amazon Support Engineer information

See Virginia salary details

$16

$39

$67

How much do amazon support engineer jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for amazon support engineer in Virginia is $39.53, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $46.25 per hour, depending on experience, location, and employer.

What is an Amazon Support Engineer?

Amazon Support Engineers are IT professionals responsible for maintaining the reliability and performance of Amazon’s technology infrastructure. They diagnose, troubleshoot, and resolve technical issues related to Amazon’s products and services, such as AWS, e-commerce platforms, and internal systems. Support Engineers work closely with development teams, monitor system health, and ensure high availability for customers. They also create documentation, automate repetitive tasks, and may participate in on-call rotations to provide 24/7 support. Their role is critical in minimizing downtime and ensuring smooth operations across Amazon’s global platforms.

How does an Amazon Support Engineer typically collaborate with software development and operations teams?

Amazon Support Engineers work closely with both software development and operations teams to troubleshoot production issues, deploy updates, and improve system reliability. They often participate in daily stand-ups, incident reviews, and cross-team meetings to ensure clear communication and quick resolution of technical problems. This collaboration helps ensure that products and services run smoothly, and support engineers often act as a bridge between technical and non-technical teams, translating issues and solutions effectively.

What are the key skills and qualifications needed to thrive as an Amazon Support Engineer, and why are they important?

To thrive as an Amazon Support Engineer, you need a strong background in computer science, troubleshooting, and system administration, typically supported by a relevant degree or equivalent experience. Familiarity with AWS services, Linux/Unix environments, scripting languages, and ticketing systems like Jira is commonly required. Excellent problem-solving skills, clear communication, and a customer-centric mindset help you stand out in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and seamless operation of Amazon's services.

What is the difference between Amazon Support Engineer vs Amazon Technical Support Specialist?

AspectAmazon Support EngineerAmazon Technical Support Specialist
Required CredentialsTypically requires a bachelor's degree in IT, Computer Science, or related fields; certifications like CompTIA or Cisco are a plusOften requires similar technical certifications; may have less emphasis on formal degrees
Work EnvironmentSupports Amazon's cloud services, e-commerce platform, and internal systems; often involves troubleshooting hardware/software issuesProvides customer support for Amazon products and services, primarily via phone, chat, or email
Employer & Industry UsageCommonly employed by Amazon in technical and cloud support rolesEmployed by Amazon in customer support roles

Amazon Support Engineers focus on technical troubleshooting, system support, and infrastructure, often working behind the scenes. In contrast, Amazon Technical Support Specialists primarily assist customers directly with product and service issues. Both roles require technical knowledge, but the Support Engineer role tends to involve more technical problem-solving and system management.

Is support engineer a good career?

A support engineer, such as an Amazon Support Engineer, plays a key role in resolving technical issues for customers and maintaining system functionality. It often requires strong problem-solving skills, technical knowledge, and communication abilities, with opportunities for career growth into senior or specialized roles. The job can be stable and rewarding for those interested in technology and customer service.

What are popular job titles related to Amazon Support Engineer jobs in Virginia?

For Amazon Support Engineer jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Amazon Support Engineer jobs in Virginia look for?

The top searched job categories for Amazon Support Engineer jobs in Virginia are:

Infographic showing various Amazon Support Engineer job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,219 per year, or $39.5 per hour.

Software Development Engineer, Amazon Foundational Security Services, Amazon Foundational Security S

Amazon

Herndon, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago


Key responsibilities

  • Design and build a large-scale next generation Authentication Management System.

  • Collaborate with the leadership team to drive engineering and business decisions related to the software.

  • Contribute to all parts of the software development and deployment lifecycle across multiple products, including design, implementation, documentation, deployment, and operations.


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,154 frontline employees who took The Breakroom Quiz

5th of 39 rated national retailers


Job description

When was the last time you heard of a cyber-attack that took down a host of companies due to poor Authentication controls? Likely a few times in the last few months. At Amazon Web Services (AWS), our team is building out a renewed set of Foundational Access Management capabilities for all of Amazon's digital and physical resources. We are a fun, collaborative team, and we focus on empowering everyone on the team to achieve their next goal.
We are responsible for the protection of customer and corporate data, while being connected to all parts of Amazon's business and its massive worldwide service-oriented architecture. Whether you're passionate about building highly scalable and reliable systems in the cloud or a software developer who likes to solve interesting and complex business problems, AWS Security is the place for you.
Key job responsibilities
We are looking for a Software Development Engineer to design and build a large scale next generation Authentication Management System. There is ample opportunity to innovate and deliver high impact outcomes. You will collaborate with the leadership team to drive key engineering and business decisions that will influence the Amazon developer experience. You will contribute to all parts of the software development and deployment lifecycle across the entire Amazon development community, including design, implementation, documentation, deployment, and operations across multiple products.
A day in the life
Successful candidates for this position will have strong software engineering fundamentals such as object-oriented design, algorithms, data structures, and a good grasp of advanced systems concepts and design. They must possess strong verbal and written communication skills, be self-driven and deliver high results. They need to really enjoy working closely with their peers within a group of very talented engineers and builders. This position involves on-call responsibilities, typically for one week every two months. We ensure that our systems are fault-tolerant to reduce pages we get, when we get paged, we work together to resolve.
About the team
About AmSec:
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.
Inclusive Team Culture
In Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
BASIC QUALIFICATIONS
- 3+ years of non-internship professional software development experience
- 3+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
- 1+ years of Object Oriented Design experience
- Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
PREFERRED QUALIFICATIONS
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Herndon - 143,700.00 - 194,400.00 USD annually

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Amazon logo

About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US