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Amazon Support Engineer Jobs in Virginia (NOW HIRING)

Act as a technical liaison between customers, service engineering teams and support. Analyze ... Amazon.com is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability ...

AMAZON WEB SERVICES, INC. Offered Position: Solutions Architect III Job Location: Herndon, Virginia ... Act as a technical liaison between customers, service engineering teams and support. Analyze ...

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How much do amazon support engineer jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for amazon support engineer in Virginia is $39.53, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $46.25 per hour, depending on experience, location, and employer.

How does an Amazon Support Engineer typically collaborate with software development and operations teams?

Amazon Support Engineers work closely with both software development and operations teams to troubleshoot production issues, deploy updates, and improve system reliability. They often participate in daily stand-ups, incident reviews, and cross-team meetings to ensure clear communication and quick resolution of technical problems. This collaboration helps ensure that products and services run smoothly, and support engineers often act as a bridge between technical and non-technical teams, translating issues and solutions effectively.

What are the key skills and qualifications needed to thrive as an Amazon Support Engineer, and why are they important?

To thrive as an Amazon Support Engineer, you need a strong background in computer science, troubleshooting, and system administration, typically supported by a relevant degree or equivalent experience. Familiarity with AWS services, Linux/Unix environments, scripting languages, and ticketing systems like Jira is commonly required. Excellent problem-solving skills, clear communication, and a customer-centric mindset help you stand out in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and seamless operation of Amazon's services.

What are Amazon Support Engineers?

Amazon Support Engineers are IT professionals responsible for maintaining the reliability and performance of Amazon’s technology infrastructure. They diagnose, troubleshoot, and resolve technical issues related to Amazon’s products and services, such as AWS, e-commerce platforms, and internal systems. Support Engineers work closely with development teams, monitor system health, and ensure high availability for customers. They also create documentation, automate repetitive tasks, and may participate in on-call rotations to provide 24/7 support. Their role is critical in minimizing downtime and ensuring smooth operations across Amazon’s global platforms.

What is the difference between Amazon Support Engineer vs Amazon Technical Support Specialist?

AspectAmazon Support EngineerAmazon Technical Support Specialist
Required CredentialsTypically requires a bachelor's degree in IT, Computer Science, or related fields; certifications like CompTIA or Cisco are a plusOften requires similar technical certifications; may have less emphasis on formal degrees
Work EnvironmentSupports Amazon's cloud services, e-commerce platform, and internal systems; often involves troubleshooting hardware/software issuesProvides customer support for Amazon products and services, primarily via phone, chat, or email
Employer & Industry UsageCommonly employed by Amazon in technical and cloud support rolesEmployed by Amazon in customer support roles

Amazon Support Engineers focus on technical troubleshooting, system support, and infrastructure, often working behind the scenes. In contrast, Amazon Technical Support Specialists primarily assist customers directly with product and service issues. Both roles require technical knowledge, but the Support Engineer role tends to involve more technical problem-solving and system management.

What are popular job titles related to Amazon Support Engineer jobs in Virginia? For Amazon Support Engineer jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Amazon Support Engineer jobs in Virginia look for? The top searched job categories for Amazon Support Engineer jobs in Virginia are:
Infographic showing various Amazon Support Engineer job openings in Virginia as of June 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $82,219 per year, or $39.5 per hour.
Solutions Architect III - AMZ10038275

Solutions Architect III - AMZ10038275

Amazon

Arlington, VA • On-site

$153K - $207K/yr

Full-time

Posted 24 days ago


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,833 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers


Job description

MULTIPLE POSITIONS AVAILABLE
Employer: AMAZON WEB SERVICES, INC.
Offered Position: Solutions Architect III
Job Location: Arlington, Virginia
Job Number: AMZ10038275
Position Responsibilities:
Act as a technical liaison between customers, service engineering teams and support. Analyze application portfolios, identify dependencies and common infrastructure platform components, and access migration feasibility. Architect hybrid AWS and on-premises solutions. Guide customers on architecture choices and inform them of the best practices to adopt AWS efficiently and cost-effectively. Ensure success in building, migrating, and deploying applications, software and services on the AWS platform. Brief senior executive team on customer progress of adopting the AWS and define future platform requirement for on-boarding and migration to AWS. Author AWS customer-facing publications such as whitepapers. Share best-practice knowledge among the AWS solutions architect community. Engage with developers, system administrators, software architects, project manager, directors, and C-level customers to define cloud strategies and deployments. Educate customers on the value proposition of AWS and ensure that solutions are designed for successful deployment on AWS.
Position Requirements:
Master's degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field and one year of experience in the job offered or related occupations of Database Administrator, Support Engineer, Systems Engineer or another related occupation. Employer will accept Bachelor's degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field and five years of progressive post-baccalaureate experience in the job offered or related occupation as equivalent to the Master's and one year of experience. Must have one year of experience in the following skill(s): (1) designing, implementing, and consulting with distributed applications; (2) architecting, provisioning, and deploying applications to public cloud environments or on-premises virtualized environments using C++, Perl, Python, or Java; (3) experience with database architecture, performance tuning, and either Big Data or Hadoop. Up to 25% domestic travel to perform role responsibilities required.
Amazon.com is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
40 hours / week, 8:00am-5:00pm, Salary Range $153,600/year to $207,800/year.
Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit:
https://www.aboutamazon.com/workplace/employee-benefits.#0000
BASIC QUALIFICATIONS
Position Requirements:
Master's degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field and one year of experience in the job offered or related occupations of Database Administrator, Support Engineer, Systems Engineer or another related occupation. Employer will accept Bachelor's degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field and five years of progressive post-baccalaureate experience in the job offered or related occupation as equivalent to the Master's and one year of experience. Must have one year of experience in the following skill(s): (1) designing, implementing, and consulting with distributed applications; (2) architecting, provisioning, and deploying applications to public cloud environments or on-premises virtualized environments using C++, Perl, Python, or Java; (3) experience with database architecture, performance tuning, and either Big Data or Hadoop. Up to 25% domestic travel to perform role responsibilities required.#0000
PREFERRED QUALIFICATIONS
Please see job description and the position requirements above.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US