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Microsoft Help Desk Remote Jobs in Kansas (NOW HIRING)

... Microsoft Azure, and Google Cloud, and a broad network of software and services partners to help ... This is a fully remote role based in the United States, with East Coast candidates preferred. Key ...

Provide feedback to the Project Coordinator, Management, and other team members to help improve the ... Strong working knowledge of Microsoft Office applications. * Working knowledge of Windows 10 & 11 ...

Provide feedback to the Project Coordinator, Management, and other team members to help improve the ... Strong working knowledge of Microsoft Office applications. * Working knowledge of Windows 10 & 11 ...

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Microsoft Help Desk Remote information

What is a Microsoft Help Desk Remote?

Microsoft Help Desk Remote jobs involve providing technical support and troubleshooting assistance to users of Microsoft products and services, such as Windows, Office, and Microsoft 365, from a remote location. Employees in these roles typically handle customer inquiries, resolve software or hardware issues, and guide users through problem-solving steps via phone, chat, or email. These positions require strong communication skills, technical knowledge of Microsoft products, and the ability to work independently from home or another remote setting.

What skills and qualifications are needed to thrive as a Microsoft Help Desk Remote specialist?

To thrive as a Microsoft Help Desk Remote specialist, you need a solid understanding of Windows operating systems, Microsoft Office applications, troubleshooting techniques, and often an associate degree or relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems like ServiceNow or Zendesk, and knowledge of Active Directory are typically required. Exceptional communication, patience, and problem-solving skills help you efficiently assist users and resolve technical issues from a distance. These abilities are crucial for providing timely, effective support and ensuring user satisfaction in a remote IT environment.

What are some typical challenges faced by remote Microsoft Help Desk professionals, and how can they effectively address them?

Remote Microsoft Help Desk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, managing multiple support requests simultaneously, and maintaining clear communication with users who may have varying levels of technical knowledge. To address these challenges, leveraging remote diagnostic tools, setting clear expectations with users, and utilizing knowledge bases or documentation can be highly effective. Additionally, regular collaboration with team members through chat or video meetings helps ensure consistent support quality and knowledge sharing.

What is the difference between Microsoft Help Desk Remote vs Technical Support Specialist?

AspectMicrosoft Help Desk RemoteTechnical Support Specialist
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, help desk or call center settingOn-site or remote, technical support roles in various industries
Industry UsageIT support, software companies, tech service providersIT, telecommunications, hardware/software companies

Microsoft Help Desk Remote and Technical Support Specialist roles share similar certifications and work environments, often involving remote support for software and hardware issues. However, Microsoft Help Desk Remote positions are typically focused on supporting Microsoft products specifically, while Technical Support Specialists may handle a broader range of technologies and on-site support. Both roles are essential in IT support, but the Microsoft Help Desk Remote role emphasizes Microsoft expertise and remote troubleshooting skills.

What are the most commonly searched types of Microsoft Help Desk jobs in Kansas?

The most popular types of Microsoft Help Desk jobs in Kansas are:

What are popular job titles related to Microsoft Help Desk Remote jobs in Kansas?

For Microsoft Help Desk Remote jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Microsoft Help Desk Remote jobs in Kansas look for?

The top searched job categories for Microsoft Help Desk Remote jobs in Kansas are:

What cities in Kansas are hiring for Microsoft Help Desk Remote jobs?

Cities in Kansas with the most Microsoft Help Desk Remote job openings:

Compliance Specialist (Remote Eligible - KS and MO only)

Enterprise Bank & Trust

Kansas City, KS โ€ข Remote

Full-time

Re-posted 15 days ago


Job description

Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive.

With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we're strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities.

Together, there's no stopping you!

Job Title:Compliance Specialist (Remote Eligible - KS and MO only)Job Description:


Summary:

The primary responsibility of the compliance specialist is to assist the Compliance Testing Manager with the daily and periodic monitoring, researching, and review of state and federal compliance requirements, acts, and laws. Is predominantly self-directed, self-motivated and receives occasional direction and oversight from the Compliance Testing Manager.

Essential Duties and Responsibilities:

  • Partner with the Compliance Testing Manager and other Compliance Specialists in administering the Bank's testing and monitoring schedule

  • Assist in the development of testing and monitoring review scope and objective

  • Develop test documents and compiling work papers that effectively document the completion of test steps

  • Complete testing to assess compliance with federal regulatory requirements

  • Prepare reports of testing results that clearly communicate findings including identified exceptions and root cause analysis

  • Communicate results of transactional testing to the appropriate business units and assist with corrective actions.

  • Effectively communicate, assist, and advise applicable business units on various state and federal compliance laws and regulations

  • Attends seminars, workshops, and conferences on behalf of Bank to expand Compliance Department's knowledge of new and updated compliance requirements.

  • Assist in providing information during regulatory examinations and internal or external audits.

Qualifications:

  • Thorough knowledge of applicable laws and regulations; Equal Credit Opportunity Act, Home Mortgage Disclosure, Electronic Funds Transfers, Fair Debt Collection Practices Act, Fair Credit Reporting, Real Estate Settlement Procedures Act, Truth in Lending, Truth in Savings, etc

  • Research and analyze federal and state regulatory requirements

  • Ability to develop and maintain close working relationships with business units and individuals

  • Needs to effectively work with Microsoft Office products and other computer software programs

  • Organizing priorities and meeting deadlines

  • Problem solving and critical thinking skills

Supervisory Responsibilities:

  • None

Education and/or Experience:

  • One to three years of related bank compliance experience

  • Bachelor's degree (B. A.) from four-year college or university

  • Knowledge and experience in Consumer Protection Regulations including TILA, RESPA, Fair Lending, FCRA, SCRA, HMDA, CRA, Flood and deposit regulations, Reg E, Truth in Savings, Reserve Requirements, Deposit Insurance.

  • Familiarity with required loan documentation, including but not limited to consumer, installment, commercial and real estate loans

  • Excellent presentation, interpersonal, written and verbal communications skills

Computer and Software Skills:

  • Skilled in operation of a personal computer, including Microsoft Word and Excel

  • Prior experience, or ability to learn, RiskExec, Salesforce, Encompass

Certificates, Licenses and Registrations:

  • None

Equal Opportunity Statement:

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources athr@enterprisebank.com.

Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live.We are proud to be an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.All employment offers are contingent upon the applicant successfully completing both drug and background check screenings.If you would like more information about your EEO rights as an applicant under the law, please clickHERE.