Job Summary:
Accenture Federal Services is dedicated to enhancing the capabilities of the US federal government through technology and innovation. The Microsoft Dynamics Developer will design, develop, and support solutions using Microsoft Dynamics 365, collaborating closely with business stakeholders to improve operational efficiency and drive transformation.
Responsibilities:
• Design, develop, and implement customizations, plugins, workflows, and integrations within Microsoft Dynamics 365 (Customer Service)
• Configure Dynamics modules to meet business requirements, including entity creation, form design, views, business rules, and automated processes
• Integrate Dynamics 365 with other enterprise systems using APIs, web services, and middleware (e.g., Azure Logic Apps, Power Automate)
• Collaborate with business analysts and stakeholders to gather requirements and translate them into detailed technical specifications and solutions
• Conduct unit testing, support user acceptance testing (UAT), and manage deployment of customizations and updates
• Provide ongoing support, troubleshooting, and maintenance for Dynamics 365 solutions, including performance tuning and issue resolution
• Create and maintain high‑quality technical documentation for customizations, integrations, and operational processes
• Ensure solutions adhere to Microsoft best practices, compliance requirements, and established security standards
Qualifications:
Required:
• Minimum 3 years of hands‑on experience with Microsoft Dynamics 365 (Customer Service)
• Proficiency in Dynamics 365 customization, configuration, and development (JavaScript, C#, .NET, Power Platform)
• Experience with Dynamics 365 APIs, web services, and enterprise integration tools
• Familiarity with Microsoft Dataverse and Power Platform (Power Apps, Power Automate)
• Strong analytical, troubleshooting, and problem‑solving skills
• Excellent communication skills with the ability to collaborate effectively with technical and business partners
• Candidates must be U.S. Citizens
• Eligibility to obtain a government Public Trust Clearance
Preferred:
• Bachelor’s degree in Computer Science, Information Systems, or a related field
• Experience with Azure services (Logic Apps, Azure Functions, etc.)
• Microsoft Dynamics 365 or Power Platform certifications
• Experience with data migration and ETL tools and processes
• Knowledge of DevOps practices and CI/CD tools that support Dynamics 365 deployments
• Experience working in Agile/Scrum environments
• Prior experience supporting CRM optimization and service delivery improvements with client stakeholders
• Experience implementing or supporting CRM systems within a federal agency environment
• Knowledge of client operations, policies, and programs, especially customer‑facing technology solutions
Company:
Accenture Federal Services is a leading US federal services company and subsidiary of Accenture. Founded in 1989, the company is headquartered in Arlington, USA, with a team of 10001+ employees. The company is currently Late Stage.