As a Microsoft Dynamics consultant, you are a part of the customer relationship management (CRM) team and handle responsibilities related to the Microsoft Dynamics products. Your duties in this career involve resolving application issues, understanding customer interaction, educating clients on the product process, performing a test script and data documentation, using technical skills to troubleshoot problems, and providing analysis of data. You also communicate with the client to understand their system requirements and help develop a software solution. The qualifications you need to work with Microsoft Dynamics typically include certification from Microsoft and strong customer service skills.