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Michaels Customer Service Jobs (NOW HIRING)

Michaels Stores

Customer Service Support

Aurora, CO

$15.16 - $17.70/hr

Store - DEN-AURORA, CO Deliver friendly customer service, help customers shop our store, and find ... Michaels requires all team members in this role to be at least sixteen (16) years or older. Total ...

Michaels Stores, Inc.

Retail Customer Service

Charlotte, NC · On-site

$14.75 - $16/hr

Store - CHLT-PARK ROAD, NC Deliver friendly customer service, help customers shop our store, and ... Michaels requires all team members in this role to be at least sixteen (16) years or older. At The ...

Michaels Stores, Inc.

Retail Customer Service

San Angelo, TX · On-site

$14.75 - $19.25/hr

Store - SAN ANGELO, TX Deliver friendly customer service, help customers shop our store, and find ... Michaels requires all team members in this role to be at least sixteen (16) years or older. At The ...

Michaels Stores

Customer Service Manager

Costa Mesa, CA · On-site

$17.75 - $23.10/hr

Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to ... The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing ...

Michaels Stores

Customer Service Manager

Brooklyn, NY

$18.50 - $23.50/hr

Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to ... The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing ...

Michaels Stores

Customer Service Mgr

Newton, MA · On-site

$16 - $22.20/hr

Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to ... The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing ...

Michaels Stores

Customer Service Manager

Stamford, CT · On-site

$17.75 - $23.10/hr

Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to ... The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing ...

Michaels Stores, Inc.

Customer Service Manager

Stamford, CT · On-site

$17.75 - $23.10/hr

Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to ... The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing ...

Michaels Stores

Team Member Customer Service

Abington, PA

$14 - $19.25/hr

Store - PHI-ABINGTON, PA Deliver friendly customer service, help customers shop our store, and find ... Michaels requires all team members in this role to be at least sixteen (16) years or older. At The ...

Michaels Stores

Customer Service Team Member

Garner, NC · On-site

$14.25 - $19.50/hr

Store - RAL-GARNER, NC Deliver friendly customer service, help customers shop our store, and find ... Michaels requires all team members in this role to be at least sixteen (16) years or older. At The ...

Michaels Stores

Customer Service Team Member

Portland, OR · On-site

$17 - $23/hr

Store - PORT-JANTZEN BEACH, OR Deliver friendly customer service, help customers shop our store ... Michaels requires all team members in this role to be at least sixteen (16) years or older. At The ...

Michaels Stores

Customer Service Team Member

Fort Smith, AR

$14 - $19.25/hr

Store - FORT SMITH, AR Deliver friendly customer service, help customers shop our store, and find ... Michaels requires all team members in this role to be at least sixteen (16) years or older. At The ...

Michaels Stores

Customer Service Team Member

Ocoee, FL

$12.75 - $17.50/hr

Store - ORL-OCOEE, FL Deliver friendly customer service, help customers shop our store, and find ... Michaels requires all team members in this role to be at least sixteen (16) years or older. At The ...

Michaels Stores

Customer Service Team Member

Portland, OR

$15.50 - $21.25/hr

Store - PORT-PORTLAND, OR Deliver friendly customer service, help customers shop our store, and ... Michaels requires all team members in this role to be at least sixteen (16) years or older. At The ...

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Michaels Customer Service information

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How much do michaels customer service jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for michaels customer service in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What's the highest paying job at Michaels?

At Michaels, the highest paying roles are typically management positions such as Store Manager or District Manager, which oversee store operations and staff. These roles often require leadership skills, experience in retail, and may include additional responsibilities and compensation packages. Compensation varies based on location and experience.

What is the difference between Michaels Customer Service vs Michaels Cashier?

AspectMichaels Customer ServiceMichaels Cashier
Primary RoleAssist customers, answer questions, resolve issuesHandle transactions, operate cash register, process payments
Required SkillsCustomer service, communication, problem-solvingBasic math, attention to detail, customer interaction
Work EnvironmentCustomer-facing, store floorCheckout area, store floor
Common CertificationsNone required, but customer service experience helpfulNone required

While both roles involve direct customer interaction within Michaels stores, Michaels Customer Service focuses on assisting customers with inquiries and resolving issues, whereas Michaels Cashiers primarily handle transactions at the checkout. Both positions require strong communication skills and a friendly attitude, but differ in daily responsibilities and focus areas.

What are the key skills and qualifications needed to thrive as a Michaels Customer Service Associate, and why are they important?

To thrive as a Michaels Customer Service Associate, you need strong interpersonal skills, basic retail or customer service experience, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and company loyalty programs is typically required. Outstanding communication, patience, and problem-solving abilities help you deliver a positive shopping experience and resolve customer concerns effectively. These skills are crucial for ensuring customer satisfaction, repeat business, and the smooth operation of store activities.

How does a Michaels Customer Service team member typically collaborate with other store departments to resolve customer issues?

Michaels Customer Service team members often work closely with departments such as inventory, framing, and management to ensure customers' needs are met efficiently. When a customer has a specific request or issue—like locating a product or handling a return—the customer service associate communicates with relevant department staff to find solutions quickly. This collaboration helps provide a smooth customer experience and fosters a supportive work environment. Team members also participate in regular meetings to discuss challenges and share updates, which enhances coordination across the store.

Does Michaels or Hobby Lobby pay more?

For customer service roles at Michaels and Hobby Lobby, pay rates are generally similar, often starting around minimum wage with potential for raises based on experience and tenure. Pay can vary by location and store policies, but neither company consistently offers significantly higher wages than the other for entry-level positions.

Is it easy to get hired at Michaels?

Getting hired for a Michaels Customer Service position typically involves submitting an application online or in-store, followed by an interview process. Prior retail or customer service experience can be helpful, and the hiring process is generally straightforward, especially during busy seasons when the store seeks additional staff.

Does Michaels offer remote jobs?

Michaels Customer Service positions are primarily based in-store and require in-person interaction. Remote customer service roles are not commonly offered by Michaels, as the job involves direct customer engagement at physical store locations.

What are Michaels Customer Service representatives?

Michaels Customer Service representatives are employees who assist customers with their shopping experience at Michaels stores, both in-person and online. Their responsibilities include answering product questions, resolving issues with purchases, handling returns or exchanges, and providing information about store policies and promotions. They are trained to ensure customers have a positive experience by addressing concerns promptly and professionally. Customer Service representatives are also responsible for maintaining a friendly and helpful environment in the store or over the phone.
More about Michaels Customer Service jobs
What states have the most Michaels Customer Service jobs? States with the most job openings for Michaels Customer Service jobs include:
What job categories do people searching Michaels Customer Service jobs look for? The top searched job categories for Michaels Customer Service jobs are:
Michaels Customer Service jobs near you
Infographic showing various Michaels Customer Service job openings in the United States as of June 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,792 per year, or $18.2 per hour.
Customer Service Ambassador

Customer Service Ambassador

Michaels Stores, Inc.

Warrington, PA • On-site

$15 - $19.50/hr

Part-time

Medical, Dental, Vision, PTO

Posted 8 days ago

Michaels rating

4.8

Company rating: 4.8 out of 10

Based on 933 frontline employees who took The Breakroom Quiz

632nd of 715 rated retailers

Job description

Store - PHI-WARRINGTON, PA
Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
  • Help customers shop, locate products, and provide them with solutions
  • Provide a fast and friendly checkout experience; execute cash handling to standards
  • Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
  • Educate customers on the Voice of Customer (VOC) survey
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
  • Participate in the truck unload, stocking, and planogram (POGs) processes
  • Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
  • Perform Store In Stock Optimization (SISO) and AD set duties as assigned
  • Support shrink and safety programs
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
  • Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
  • Cross trained in Custom Framing selling and production

Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires
  • Retail and/or customer service experience preferred

Physical Requirements
Work Environment
  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching, and stretching
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment
  • If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
  • Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Michaels requires all team members in this role to be at least sixteen (16) years or older.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit www.michaels.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster

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