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Message Center Operator Jobs (NOW HIRING)

Georgias's Own

eServices Representative

$38K - $44K/yr

Online Banking Message Center * Georgia's Own Contact Us through website * Secured messages from Co ... Strong technical capabilities with mobile operating systems, computer navigation, browser ...

Georgia's Own Credit Union

eServices Representative

$38K - $44K/yr

Online Banking Message Center * Georgia's Own Contact Us through website * Secured messages from Co ... Strong technical capabilities with mobile operating systems, computer navigation, browser ...

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Message Center Operator information

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$20

$29

How much do message center operator jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for message center operator in the United States is $20.07, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.12 per hour, depending on experience, location, and employer.

What is a message center operator?

A Message Center Operator is a professional responsible for managing and directing communications within an organization, typically through phone calls, emails, or internal messaging systems. Their primary duties include answering incoming calls, routing messages to the appropriate departments or individuals, and sometimes handling emergency or priority communications. Message Center Operators play a crucial role in ensuring clear and efficient communication across the organization, often serving as the first point of contact. They need strong organizational and communication skills, as well as the ability to handle sensitive information discreetly.

What are the key skills and qualifications needed to thrive as a message center operator, and why are they important?

To thrive as a Message Center Operator, you need excellent verbal and written communication skills, strong attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, messaging software, and office productivity tools is typically required. Outstanding interpersonal skills, problem-solving abilities, and the capacity to remain calm under pressure help you excel in this customer-focused role. These skills are vital for ensuring accurate information relay, timely response, and maintaining professional communication standards.

What are some common challenges faced by message center operators, and how can they be addressed?

Message Center Operators often handle a high volume of calls and messages, requiring strong multitasking and organizational skills. A key challenge is managing urgent communications while maintaining accuracy and professionalism under pressure. Operators can address these challenges by becoming familiar with internal protocols, using call-handling software efficiently, and practicing clear communication. Support from a collaborative team and ongoing training also contribute to managing workload and ensuring effective message delivery.

What is the difference between Message Center Operator vs Customer Service Representative?

AspectMessage Center OperatorCustomer Service Representative
CredentialsBasic communication skills, sometimes a high school diplomaHigh school diploma or equivalent, sometimes additional certifications
Work EnvironmentCall centers, corporate offices, or remote settingsRetail, call centers, or office environments
Industry UsageCommon in corporate, healthcare, or emergency servicesWidespread across retail, telecom, and service industries
Primary FocusManaging message flow, relaying information, and documentationAssisting customers, resolving issues, and providing product info

While both roles involve communication and customer interaction, Message Center Operators primarily focus on managing message flow and documentation within organizations, often in specialized environments. Customer Service Representatives handle direct customer interactions, addressing inquiries and resolving issues. Understanding these differences helps clarify job expectations and career paths in communication roles.

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What job categories do people searching Message Center Operator jobs look for?

The top searched job categories for Message Center Operator jobs are:

Message Center Operator jobs near you
Infographic showing various Message Center Operator job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $41,738 per year, or $20.1 per hour.

Athletics Game Operations Work Study

Flagler College

Saint Augustine, FL • On-site

$14/hr

Part-time

Re-posted 23 days ago

Job description


Fall Sports:
  • We cover Men's and Women's soccer, Volleyball and Men's and Women's basketball
  • These sports offer numerous roles such as: music operator, scoreboard operator, shot clock and game clock operator, PA announcer, book tracker, and ball runners and lastly tickets

Spring Sports:
  • We cover Baseball, Softball, Men's and Women's lacrosse, and Men's and Women's basketball
  • These sports offer numerous roles such as: music operator, scoreboard operator, shot clock and game clock operator, PA announcer, book tracker, foul ball tracker, participation tracker, penalty tracker and lastly tickets.

Responsibilities
  • Provide excellent customer/guest service
  • Assist with set up and take down of athletic events
  • Operate scoreboard/ game clock/ message center for various sports
  • Provide support during halftime/ in-game promotions
  • Sell event tickets and keep the money bank accurate
  • Any other duties as assignment by the Game Operations and Facilities Director

Qualifications
  • Must be a full time student at Flagler College
  • Night and weekend availability
  • May require lifting and moving of objects
  • A general knowledge of sports is preferred but not required

About Us
Student worker positions provide valuable on-campus employment opportunities that support departments while helping students develop professional skills. These roles are intended to enhance the student experience through meaningful work aligned with academic and career interests.

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