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Message Center Operator Jobs (NOW HIRING)

Walden Security

SOC Operator (Louisville KY)

Louisville, KY

$17.25 - $21.50/hr

Security Operations Center (SOC) Operator Position Title: Security Operations Center (SOC) Operator ... internal messaging platforms to ensure efficient support and resolution of requests. Job ...

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Walden Security

SOC Operator (Louisville KY)

Louisville, KY

$17.25 - $21.50/hr

Security Operations Center (SOC) Operator Position Title: Security Operations Center (SOC) Operator ... Manage and prioritize employee security concerns through email, phone, and internal messaging ...

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How much do message center operator jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for message center operator in the United States is $20.07, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Message Center Operator, and why are they important?

To thrive as a Message Center Operator, you need excellent verbal and written communication skills, strong attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, messaging software, and office productivity tools is typically required. Outstanding interpersonal skills, problem-solving abilities, and the capacity to remain calm under pressure help you excel in this customer-focused role. These skills are vital for ensuring accurate information relay, timely response, and maintaining professional communication standards.

What are some common challenges faced by Message Center Operators, and how can they be addressed?

Message Center Operators often handle a high volume of calls and messages, requiring strong multitasking and organizational skills. A key challenge is managing urgent communications while maintaining accuracy and professionalism under pressure. Operators can address these challenges by becoming familiar with internal protocols, using call-handling software efficiently, and practicing clear communication. Support from a collaborative team and ongoing training also contribute to managing workload and ensuring effective message delivery.

What is a Message Center Operator?

A Message Center Operator is a professional responsible for managing and directing communications within an organization, typically through phone calls, emails, or internal messaging systems. Their primary duties include answering incoming calls, routing messages to the appropriate departments or individuals, and sometimes handling emergency or priority communications. Message Center Operators play a crucial role in ensuring clear and efficient communication across the organization, often serving as the first point of contact. They need strong organizational and communication skills, as well as the ability to handle sensitive information discreetly.

What is the difference between Message Center Operator vs Customer Service Representative?

AspectMessage Center OperatorCustomer Service Representative
CredentialsBasic communication skills, sometimes a high school diplomaHigh school diploma or equivalent, sometimes additional certifications
Work EnvironmentCall centers, corporate offices, or remote settingsRetail, call centers, or office environments
Industry UsageCommon in corporate, healthcare, or emergency servicesWidespread across retail, telecom, and service industries
Primary FocusManaging message flow, relaying information, and documentationAssisting customers, resolving issues, and providing product info

While both roles involve communication and customer interaction, Message Center Operators primarily focus on managing message flow and documentation within organizations, often in specialized environments. Customer Service Representatives handle direct customer interactions, addressing inquiries and resolving issues. Understanding these differences helps clarify job expectations and career paths in communication roles.

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What job categories do people searching Message Center Operator jobs look for? The top searched job categories for Message Center Operator jobs are:
Message Center Operator jobs near you
Infographic showing various Message Center Operator job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 81% Full Time, 15% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,738 per year, or $20.1 per hour.
Fire Command Center Operator - Maintenance Dispatcher

Fire Command Center Operator - Maintenance Dispatcher

Wynn Las Vegas

Las Vegas, NV • On-site

$40K - $51K/yr

Full-time

Posted 5 days ago

Job description

Job Description

The Fire Command Operator & Maintenance Dispatcher is responsible for receiving and relaying information, instructions and work orders to Facilities team personnel under standard and emergency conditions.  The FCOMD will receive, record, and report on information regarding work performed, work in progress and requests for assistance.  The position responds to all inbound communication in the Fire Command Center, serving as a primary point of contact for all facilities and safety issues.  Responsibilities include, but are not limited to: maintaining processes, scheduling work, supporting department team members, maintaining all Wynn Las Vegas standards, and ensuring excellent guest and team member experience.

The Fire Command Operator & Maintenance Dispatcher is responsible for a complete understanding of the Fire Life Safety EST3 Board and all its components.

To perform this job successfully, an individual must be able to perform each job responsibility proficiently.  The requirements listed below are representative of the knowledge, skill and/or ability required.

Job Responsibilities:

  • Responsible for monitoring emergency alarm systems including but not limited to EST3 Fire Alarm Panel, Cheetah & Det-tronic Suppression Systems.
  • Knowledge and understanding of a Fire Command Center.
  • Must be familiar with the operation of a fire life safety system and all of its components including but not limited to: disable/override switches, A/V select switches, pre-recorded message alerts, normal/abnormal LED’s, identifying audio zones, paging system, fire phone, P.A.S. switches, identifying ALARMS, Supervisories/Ducts, O2 sensors LED’s, Fireworks panel, and Smoke Management Annunciator Panels. 
  • Previous alarm monitoring and/or emergency dispatch experience desired.
  • Must be able to complete and maintain Dispatch course as a condition of employment following initial hiring.
  • Responsible for receiving and dispatching calls by telephone, two-way radio and other computer aided devices.
  • Responsible for logging all information regarding the disposition of the call into HotSOS, logbooks, etc.
  • Notifies fire department, internal departments, governing agencies and/or utilities of emergencies involving their areas of responsibility.
  • Maintains memoranda, records and files, including division activity records, labor logs, work orders, inventories, monthly activity reports and necessary FCC records.
  • Work with safety as a priority and follow department and company safety standards.
  • Maintain relevant knowledge of industry through continuing education and training.
  • Perform any other job-related duties as assigned.
Qualifications

A minimum of one year experience in a high volume dispatch center is required.  Minimum of one year of dispatch, office, administrative, customer service or related experience preferred.  Must be at least 21 years of age or older.  High school diploma or equivalent is required.  Requires proficiency with a personal computer including Microsoft Office, specifically Outlook; knowledge of HotSOS and Opera a plus.  Must have previous experience with a Fire Command Center Fire Board Panel.  Fluency in English is required and a second language is a plus.

  • Must possess outstanding organizational, interpersonal and administrative skills as well as excellent attention to detail.
  • Must possess the ability to read, analyze and interpret documents, such as safety rules, policy and procedure manuals, blueprints, drawings, maps and other related documents.
  • Must have the ability to write detailed instructions.
  • Must have the ability to effectively present information in one-on-one and group situations.
  • Must have the ability to handle multi-phone lines while maintaining courtesy and professionalism at all times.
  • Must possess the ability to respond to common inquiries from other employees or guests.
  • Follows all company and departmental policies and procedures.
  • Deliver and maintain a maximum level of property-wide service and satisfaction.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.