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Message Center Operator Jobs (NOW HIRING)

Trinityhealth

Message Center Operator

Springfield, MA · On-site

Positions Purpose Mercy Medical Center a member of Trinity Health Of New England is looking for a Message Center Operator to join our team of mission-driven healthcare innovators. You Will Be ...

Trinity Health

Message Center Operator

Hartford, CT · On-site

Saint Francis Hospital and Medical Center a member of Trinity Health Of New England is looking for a Message Center Operator to join our team of mission-driven healthcare innovators. You Will Be ...

Trinityhealth

Message Center Operator

Hartford, CT · On-site

Saint Francis Hospital and Medical Center a member of Trinity Health Of New England is looking for a Message Center Operator to join our team of mission-driven healthcare innovators. You Will Be ...

Trinity Health

Message Center Operator

Hartford, CT

Saint Francis Hospital and Medical Center a member of Trinity Health Of New England is looking for a Message Center Operator to join our team of mission-driven healthcare innovators. You Will Be ...

ITCON Services

Call Center Operator

Bethesda, MD

Call Center Operator Position We are seeking dedicated Call Center Operators to support emergency ... Use call center systems for call routing, messaging, and scheduling * Maintain accurate logs and ...

ASG

Contact Center Operator

Boston, MA

... Contact Center Operator Archipelago Strategies Group, Inc. (ASG) is looking for a dynamic  ... Phone and written messaging skills * Listening * Data entry skills * People skills * Customer ...

ASG

Contact Center Operator

Boston, MA

$18/hr

... Contact Center Operator Archipelago Strategies Group, Inc. (ASG) is looking for a dynamic  ... Phone and written messaging skills * Listening * Data entry skills * People skills * Customer ...

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Message Center Operator information

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How much do message center operator jobs pay per hour?

As of Jun 3, 2026, the average hourly pay for message center operator in the United States is $20.07, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Message Center Operator, and why are they important?

To thrive as a Message Center Operator, you need excellent verbal and written communication skills, strong attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, messaging software, and office productivity tools is typically required. Outstanding interpersonal skills, problem-solving abilities, and the capacity to remain calm under pressure help you excel in this customer-focused role. These skills are vital for ensuring accurate information relay, timely response, and maintaining professional communication standards.

What are some common challenges faced by Message Center Operators, and how can they be addressed?

Message Center Operators often handle a high volume of calls and messages, requiring strong multitasking and organizational skills. A key challenge is managing urgent communications while maintaining accuracy and professionalism under pressure. Operators can address these challenges by becoming familiar with internal protocols, using call-handling software efficiently, and practicing clear communication. Support from a collaborative team and ongoing training also contribute to managing workload and ensuring effective message delivery.

What is a Message Center Operator?

A Message Center Operator is a professional responsible for managing and directing communications within an organization, typically through phone calls, emails, or internal messaging systems. Their primary duties include answering incoming calls, routing messages to the appropriate departments or individuals, and sometimes handling emergency or priority communications. Message Center Operators play a crucial role in ensuring clear and efficient communication across the organization, often serving as the first point of contact. They need strong organizational and communication skills, as well as the ability to handle sensitive information discreetly.

What is the difference between Message Center Operator vs Customer Service Representative?

AspectMessage Center OperatorCustomer Service Representative
CredentialsBasic communication skills, sometimes a high school diplomaHigh school diploma or equivalent, sometimes additional certifications
Work EnvironmentCall centers, corporate offices, or remote settingsRetail, call centers, or office environments
Industry UsageCommon in corporate, healthcare, or emergency servicesWidespread across retail, telecom, and service industries
Primary FocusManaging message flow, relaying information, and documentationAssisting customers, resolving issues, and providing product info

While both roles involve communication and customer interaction, Message Center Operators primarily focus on managing message flow and documentation within organizations, often in specialized environments. Customer Service Representatives handle direct customer interactions, addressing inquiries and resolving issues. Understanding these differences helps clarify job expectations and career paths in communication roles.

More about Message Center Operator jobs
What job categories do people searching Message Center Operator jobs look for? The top searched job categories for Message Center Operator jobs are:
Message Center Operator jobs near you
Infographic showing various Message Center Operator job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 81% Full Time, 15% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,738 per year, or $20.1 per hour.
Message Center Operator

Message Center Operator

Trinity Health

Springfield, MA

Other

Posted 20 days ago

Trinity Health rating

6.5

Company rating: 6.5 out of 10

Based on 348 frontline employees who took The Breakroom Quiz

590th of 864 rated healthcare providers

Job description

Employment Type:

Full time

Shift:

Rotating Shift

Description:

Positions Purpose

Mercy Medical Center a member of Trinity Health Of New England is looking for a Message Center Operator to join our team of mission-driven healthcare innovators.

You Will Be Responsible For:

  • Operates multiple-line telephone console in a regional hospital switchboard to answer, transfer and relay incoming telephone calls and place outgoing calls.

  • Operates public address system as requested.

  • Identifies and responds to “code” situations.

  • Provides routine approved patient information to callers and refers other inquiries to supervisor.

  • Provides excellent customer service to all callers.

  • Contacts security as request by employees or visitors in need of escorts to parking or in response to other assistance.

Minimum Requirements :

  • High School Diploma or Equivalent

  • One (1) year experience answering telephones as the primary job responsibility. Telephone Message Center and/or Hospital Operator experience a plus.

  • Work requires the analytical ability to gather and interpret data in situations where the information or problems are not overly difficult or complex.

  • Excellent listening, verbal and written communication skills. Accurate typing and spelling skills mandatory. Multi-lingual a plus.

  • Work requires the ability to exchange information on factual matters, explain hospital policies and / or relay messages to appropriate personnel. This type of interaction requires courtesy and tact when dealing with patients, visitors, and / or hospital employees.

Highlights

  • Full time - Rotating Shifts / Schedule

  • Become a valued member of an excellent, dedicated health care team

  • Competitive Benefits Package effective on first day

  • Generous shift differentials

Facility Information

Mercy Medical Center has established itself as one of the leading providers of health care services in Western Massachusetts. Mercy Medical Center is a 182-bed acute care hospital in Springfield. Other facilities include Mercy's Rehabilitation Hospital, a comprehensive hospital-based rehabilitation center on the campus of Mercy Medical Center and Brightside for Families and Children, an outpatient service offering counseling and family support programs.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran

What Trinity Health employees say

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Benefits

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About Trinity Health

Sourced by ZipRecruiter

Trinity Health Ann Arbor is a 537 -bed teaching hospital located on 340 acre campus. Recognized by IBM Watson as a Top 100 Hospital and #1 Teaching Hospital, Trinity Health Ann Arbor has been a leading health care provider for more than 100 years. Trinity Health has received numerous local and national awards in recognition of our leadership, quality outcomes, and clinical excellence.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Livonia, MI, US

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