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Message Center Operator Jobs (NOW HIRING)

Attain Sports

Frederick Keys Seasonal Positions

Frederick, MD · On-site

$15 - $18/hr

Message Center Operator * Message Center Operator is responsible for queueing and displaying graphics on the ribbon board. They must remain engaged with the game, ensuring that the correct scripted ...

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How much do message center operator jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for message center operator in the United States is $20.07, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Message Center Operator, and why are they important?

To thrive as a Message Center Operator, you need excellent verbal and written communication skills, strong attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, messaging software, and office productivity tools is typically required. Outstanding interpersonal skills, problem-solving abilities, and the capacity to remain calm under pressure help you excel in this customer-focused role. These skills are vital for ensuring accurate information relay, timely response, and maintaining professional communication standards.

What are some common challenges faced by Message Center Operators, and how can they be addressed?

Message Center Operators often handle a high volume of calls and messages, requiring strong multitasking and organizational skills. A key challenge is managing urgent communications while maintaining accuracy and professionalism under pressure. Operators can address these challenges by becoming familiar with internal protocols, using call-handling software efficiently, and practicing clear communication. Support from a collaborative team and ongoing training also contribute to managing workload and ensuring effective message delivery.

What is a Message Center Operator?

A Message Center Operator is a professional responsible for managing and directing communications within an organization, typically through phone calls, emails, or internal messaging systems. Their primary duties include answering incoming calls, routing messages to the appropriate departments or individuals, and sometimes handling emergency or priority communications. Message Center Operators play a crucial role in ensuring clear and efficient communication across the organization, often serving as the first point of contact. They need strong organizational and communication skills, as well as the ability to handle sensitive information discreetly.

What is the difference between Message Center Operator vs Customer Service Representative?

AspectMessage Center OperatorCustomer Service Representative
CredentialsBasic communication skills, sometimes a high school diplomaHigh school diploma or equivalent, sometimes additional certifications
Work EnvironmentCall centers, corporate offices, or remote settingsRetail, call centers, or office environments
Industry UsageCommon in corporate, healthcare, or emergency servicesWidespread across retail, telecom, and service industries
Primary FocusManaging message flow, relaying information, and documentationAssisting customers, resolving issues, and providing product info

While both roles involve communication and customer interaction, Message Center Operators primarily focus on managing message flow and documentation within organizations, often in specialized environments. Customer Service Representatives handle direct customer interactions, addressing inquiries and resolving issues. Understanding these differences helps clarify job expectations and career paths in communication roles.

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What job categories do people searching Message Center Operator jobs look for? The top searched job categories for Message Center Operator jobs are:
Message Center Operator jobs near you
Infographic showing various Message Center Operator job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 81% Full Time, 15% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,738 per year, or $20.1 per hour.

Frederick Keys Seasonal Positions

Attain Sports

Frederick, MD • On-site

$15 - $18/hr

Other

Posted 21 days ago

Job description

Job Description

As a member of our first-rate Game Day staff, you are a critical part of our fans' experience at the stadium. Our fans are very important to us, and we believe that each should be treated with extraordinary courtesy and respect. Our Game Day staff is comprised of many different positions, all integral in ensuring the experience is great for every fan. 

Positions Include:

  • Usher
    • Ushers are responsible for being a positive and welcoming presence to fans by directing them to the seats and different areas of the stadium. Ushers are also responsible ensuring the seats in their assigned sections are wiped down and functional for all fans.
  • Parking Attendant
    • Parking Attendants are responsible for assisting VIP parking clients with parking passes into and out of their designated areas. They are also responsible for assisting fans with handicap parking.
  • Bat Boy
    • Bat Boys assist the Home Clubhouse Manager in prepping the dugout for game days, cleaning and tearing down the dugout after games, and serve as a bat retriever and ball runner during the game.
  • Fun Zone Attendant
    • Fun Zone Attendants are responsible for the operation and tear down of the Fun Zone every event. Amusement operators will need to strictly adhere to the rules and guidelines of each attraction to ensure the safety of every child.
  • Ticket Taker
    • Ticket Takers will be responsible for operating the front gate, scanning every ticket that comes through the front gates, upholding Nymeo Field at Harry Grove Stadium entrance policies, as well as answering any questions a fan may have about the location of their seats or any other general questions.
  • Ticket Seller
    • Ticket Sellers are responsible for facilitating all box office ticket sales at Nymeo Field at Harry Grove Stadium on game days, as well as solving all ticket issues by utilizing ticketing software and answering any questions a fan may have.
  • Merchandise Store Associate
    • Merchandise Store Associates are responsible for providing excellent customer service, maintaining a clean and organized sales floor, as well as assisting any fan that may have a question. They are also tasked with properly processing payments.
  • Grounds Crew
    • The Grounds Crew assists the Head Groundskeeper in preparing the playing field for the games, performing the in-game drag, as well as doing any work necessary to the field post-game as well.
  • Camera Operator
    • The Camera Operator is responsible for filming in-game promotions and fans during Keys games. They will be filming within the press box, on the field, and on the concourse.
  • Official Scorer
    • The Scorer is responsible for making decisions during games on how plays are scored.  They must also inform the rest of the press box staff when decisions have been made, or changes to the game have occurred (i.e. pitching changes, substitutions, ejections, etc.) 
  • Mascot
    • Mascots are responsible for creating a fun and energetic atmosphere at every home game. They will perform skits, help with on-field promotions, take pictures, sign autographs, and be the face of the organization through actions and appearances.
  • On-Field Emcee
    • The Emcee is responsible for running promotions before and after games and in between innings.  They must keep a balance of professionalism and fun to ensure that timelines are met with completing promotions but also entertaining the fans and maintaining a fun atmosphere between innings. 
  • PA Announcer
    • The PA Announcer is responsible for announcements made throughout the stadium.  They must keep a balance of professionalism and fun to both meet expectations for the team and its' sponsors, while also working to inform and keep the fans engaged with the product. 
  • Merchandise Store Associate
    • Merchandise Store Associates are responsible for providing excellent customer service, maintaining a clean and organized sales floor, as well as assisting any fan that may have a question. They are also tasked with properly processing payments.
  • Scoreboard Operator
    • The Scoreboard Operator is responsible for displaying the line score on the scoreboard during games.  They must track each pitch and always keep up with the count and outs, and keep correct score of runs, hits, and errors for each team. 
  • Music Operator
    • The Music Operator is responsible for all music and sounds played during Keys games.  They must remain engaged with the game, ensuring that the correct scripted music is played at times for player walkup music, promotions, and in-game events.  They must keep a balance of professionalism and fun to ensure that the teams needs are met, while also boosting the in-stadium entertainment level and maintaining a fun, family atmosphere at Keys games. 
  • Message Center Operator
    • Message Center Operator is responsible for queueing and displaying graphics on the ribbon board. They must remain engaged with the game, ensuring that the correct scripted graphic is played at times for batters, promotions, and in-game events. 
  • Visiting Clubhouse Manager
    • The Visiting Clubhouse Manager ensures the visiting team has everything they need for a comfortable and seamless experience, acting as a concierge for players and staff by managing laundry, stocking food/drinks, handling equipment, cleaning the clubhouse, and fulfilling special requests. They are essential for providing hospitality, maintaining the locker room, and handling all logistics.

Qualifications

  • Enthusiastic and passionate about baseball
  • Strong interpersonal and communication skills
  • Ability to adapt to different tasks and responsibilities
  • Excellent customer service skills
  • Reliable and punctual

Attain Sports is committed to fair and equitable compensation practices. Individual hourly rate for this position is unique to each candidate and will be commensurate with experience, education, and skills, ranging from $15 - $20.

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