ZipRecruiter

Log In

1

Message Center Operator Jobs (NOW HIRING)

AECOM

Traffic Management Center Operator

Milwaukee, WI · On-site

Join us. the Control Room Operator will work on-site at a Traffic Management Center (TMC), located ... changeable message signs, ramp meters, traffic detectors, etc. * Real-time assessment of all ...

AECOM

Traffic Management Center Operator

Milwaukee, WI · On-site

Join us. the Control Room Operator will work on-site at a Traffic Management Center (TMC), located ... changeable message signs, ramp meters, traffic detectors, etc. * Real-time assessment of all ...

Ferrovial

Traffic Management Center Operator

Dallas, TX · On-site

$16.75 - $22.75/hr

Traffic Management Center (TMC) Operator is responsible for monitoring traffic conditions as well ... Activate and update Dynamic Message Signs (DMS) to notify motorist of ongoing traffic events ...

AECOM

Traffic Management Center Operator

Nashville, TN · On-site

AECOM is seeking a Traffic Management Center Operator to be based in Nashville, TN. This will be an ... Monitor and control traffic management devices (CCTV, Dynamic Message Signs, etc.) across Davidson ...

AECOM

Traffic Management Center Operator

Nashville, TN · On-site

AECOM is seeking a Traffic Management Center Operator to be based in Nashville, TN. This will be an ... Monitor and control traffic management devices (CCTV, Dynamic Message Signs, etc.) across Davidson ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsCommunications JobsCommunications Specialist JobsMessage Center Operator Jobs

Message Center Operator information

See salary details

$10

$20

$29

How much do message center operator jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for message center operator in the United States is $20.07, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.12 per hour, depending on experience, location, and employer.

What is a message center operator?

A Message Center Operator is a professional responsible for managing and directing communications within an organization, typically through phone calls, emails, or internal messaging systems. Their primary duties include answering incoming calls, routing messages to the appropriate departments or individuals, and sometimes handling emergency or priority communications. Message Center Operators play a crucial role in ensuring clear and efficient communication across the organization, often serving as the first point of contact. They need strong organizational and communication skills, as well as the ability to handle sensitive information discreetly.

What are the key skills and qualifications needed to thrive as a message center operator, and why are they important?

To thrive as a Message Center Operator, you need excellent verbal and written communication skills, strong attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, messaging software, and office productivity tools is typically required. Outstanding interpersonal skills, problem-solving abilities, and the capacity to remain calm under pressure help you excel in this customer-focused role. These skills are vital for ensuring accurate information relay, timely response, and maintaining professional communication standards.

What are some common challenges faced by message center operators, and how can they be addressed?

Message Center Operators often handle a high volume of calls and messages, requiring strong multitasking and organizational skills. A key challenge is managing urgent communications while maintaining accuracy and professionalism under pressure. Operators can address these challenges by becoming familiar with internal protocols, using call-handling software efficiently, and practicing clear communication. Support from a collaborative team and ongoing training also contribute to managing workload and ensuring effective message delivery.

What is the difference between Message Center Operator vs Customer Service Representative?

AspectMessage Center OperatorCustomer Service Representative
CredentialsBasic communication skills, sometimes a high school diplomaHigh school diploma or equivalent, sometimes additional certifications
Work EnvironmentCall centers, corporate offices, or remote settingsRetail, call centers, or office environments
Industry UsageCommon in corporate, healthcare, or emergency servicesWidespread across retail, telecom, and service industries
Primary FocusManaging message flow, relaying information, and documentationAssisting customers, resolving issues, and providing product info

While both roles involve communication and customer interaction, Message Center Operators primarily focus on managing message flow and documentation within organizations, often in specialized environments. Customer Service Representatives handle direct customer interactions, addressing inquiries and resolving issues. Understanding these differences helps clarify job expectations and career paths in communication roles.

More about Message Center Operator jobs

What job categories do people searching Message Center Operator jobs look for?

The top searched job categories for Message Center Operator jobs are:

Message Center Operator jobs near you
Infographic showing various Message Center Operator job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $41,738 per year, or $20.1 per hour.

Switchboard Operator (3rd Shift) - Part-time

Sarah Bush Lincoln

Mattoon, IL • On-site

$16.94/hr

Part-time

Posted 18 days ago

Sarah Bush Lincoln rating

7.7

Company rating: 7.7 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

160th of 893 rated healthcare providers

Job description

Internal Employees: Please ensure that you are logged into Workday and applying through the Jobs Hub before proceeding.
Switchboard Operator (3rd Shift) - Part-time
Job Description
Switchboard Operator is responsible for operating the switchboard to relay incoming and outgoing telephone calls. They monitor and respond to all codes, alarms, security systems and the signing in and out of physician and department on calls. They are to keep the Patient Advisory Nurses and Medical Access line at Carle current on any changes in Cerner.
Location: Mattoon
Hours: Part-time; 3rd shift. Alternating 3 days per week then 2 days per week. 24 hours
Required: HS Diploma
Pay: based on experience, starting at $16.94 per hour
Responsibilities
Initiates long distance calls for physicians., Maintains listing of all physicians, administrators and department directors., Maintains on call list for all physicians., Monitors fire panel and pharmacy panel., Operates switchboard to accurately relay all calls received at the Health Center and has taken on message center., Pages all "Codes" reported to the operator in a clear and concise manner., Pages over intercom as requested., Records and relays messages for physicians., Updates and maintains procedures for all codes.
Requirements
High School (Required)
Compensation
Estimated Compensation Range
$16.94 - $26.26
Pay based on experience

What Sarah Bush Lincoln employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply