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Merchant Services Jobs (NOW HIRING)

IDT

Merchant Services Sales Representative

Washington, DC · On-site

$100K/yr

These two products, Point of Sale devices and Merchant Services (can be sold separately or bundled together for best value), provide our sales team with two different ways of earning our generous ...

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Merchant Services information

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$20.5K

$56.8K

$125K

How much do merchant services jobs pay per year?

As of May 30, 2026, the average yearly pay for merchant services in the United States is $56,769.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,500.00 and $70,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Merchant Services, and why are they important?

To excel in Merchant Services, you need a solid understanding of payment processing, financial products, and sales strategies, often supported by a background in finance or business. Familiarity with point-of-sale (POS) systems, payment gateways, and industry certifications like ETA CPP is highly valued. Outstanding interpersonal skills, problem-solving ability, and customer service focus set top professionals apart. These combined competencies ensure seamless transaction management, client satisfaction, and business growth in a competitive marketplace.

What are some common challenges faced in a Merchant Services role and how can they be managed?

Professionals in Merchant Services often encounter challenges such as navigating complex payment processing systems, resolving transaction disputes, and staying updated with changing industry regulations. Managing these challenges typically involves maintaining strong attention to detail, proactively communicating with merchants and payment partners, and participating in ongoing training to remain knowledgeable about new products and compliance requirements. Building strong relationships with clients and internal teams is also key to efficiently addressing issues and providing excellent customer service.

What are merchant services?

Merchant services refer to a broad range of financial services designed to help businesses accept and process payments, typically from credit and debit cards. These services often include payment processing, point-of-sale (POS) systems, online payment gateways, and fraud protection tools. Merchant services providers act as intermediaries between businesses, customers, and banks to ensure secure and efficient transactions. By using merchant services, businesses can expand their payment options, streamline operations, and improve the customer experience.

What is the difference between Merchant Services vs Payment Processor?

AspectMerchant ServicesPayment Processor
Credentials/CertificationsVaries; often includes merchant account certificationsPCI DSS compliance, certifications for handling transactions
Work EnvironmentFinancial institutions, sales, customer supportTechnology companies, transaction processing centers
Employer & Industry UsageBanking, retail, e-commercePayment gateways, card networks, online merchants
Common Search/Comparison IntentUnderstanding services for accepting paymentsUnderstanding transaction processing

Merchant Services encompass a broad range of solutions for businesses to accept payments, including payment processing, point-of-sale systems, and merchant accounts. Payment Processors specifically handle the technical aspect of transmitting transaction data securely. While related, Merchant Services provide a comprehensive package, whereas Payment Processors focus on transaction handling.

More about Merchant Services jobs
What cities are hiring for Merchant Services jobs? Cities with the most Merchant Services job openings:
What are the most commonly searched types of Merchant Services jobs? The most popular types of Merchant Services jobs are:
What states have the most Merchant Services jobs? States with the most job openings for Merchant Services jobs include:
What job categories do people searching Merchant Services jobs look for? The top searched job categories for Merchant Services jobs are:
Merchant Services jobs near you
Merchant Services Sales Officer

Merchant Services Sales Officer

Maine Community Bank

Westbrook, ME

Other

Posted 24 days ago

Job description

Description

Department: Cash Management

Reports to: Merchant Services Sales Manager

FLSA: Exempt

Last Modified: 5.1.26

JOB SUMMARY

The Merchant Services Sales Officer contributes to the growth and retention of the Bank's Merchant Services program by combining consultative sales activity with hands-on implementation and ongoing service. Working in a supportive capacity to the Merchant Services Sales Manager, this role assists with prospecting, discovery, proposal and pricing preparation, and converting opportunities to new merchant relationships. The role also serves as a primary coordinator for merchant onboarding-from application/boarding and equipment provisioning through setup, integration, training, compliance, and post-go-live support-partnering with internal stakeholders and third-party vendors to deliver an excellent merchant experience while maintaining card brand, regulatory, and PCI requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Support new business development by assisting with outbound prospecting, lead follow-up, and maintaining a robust pipeline within the Bank's geographic area.
  • Participate in networking functions, community events, and merchant visits to build relationships and identify prospective clients.
  • Assist with discovery by gathering merchant requirements, processing volumes, and integration needs to help identify appropriate solutions.
  • Develop proposals and pricing inputs that address merchant needs, concerns, and objectives; complete statement analysis as needed.
  • Overcomes objections and handles negotiations by clarifying requirements, documenting agreements, and ensuring pricing aligns with program guidelines and approvals.
  • Prepare, track, and coordinate execution of required applications, forms, and agreements for merchant onboarding/boarding in accordance with Bank policy and compliance requirements.
  • Configure merchant accounts by applying approved pricing, gateway settings, and processor parameters; validate accuracy prior to go-live.
  • Provision terminals and peripherals by ordering equipment, loading parameters, coordinating shipping/pickup, tracking readiness, and completing test transactions.
  • Coordinate POS/integration setup by gathering requirements, communicating with vendors/technical support, and troubleshooting issues through resolution.
  • Schedule and coordinate installations and merchant training by aligning calendars with merchants, vendors, and internal partners; provide clear go-live and follow-up communications.
  • Ensure PCI and program compliance by documenting requirements, coordinating dual pricing/surcharging setup (as applicable) per guidelines, and supporting ongoing compliance efforts.
  • Provide ongoing merchant support by responding to inquiries, opening and managing tickets, documenting outcomes, and communicating status and next steps.
  • Manage chargebacks and escalations by notifying merchants of chargebacks/retrievals, coordinating responses, and escalating terminal or technical issues as needed.
  • Maintain accurate pipeline, implementation, and service records through use of tracking tools; submit activity and progress reporting and support sales goal tracking.
  • Support retention and referral generation by coordinating merchant check-ins/visits, identifying cross-sell opportunities, and seeking referrals from satisfied merchant clients.
  • Skills, Training, Experience:
  • Associate's degree in business, finance, or related field and one or more years of experience in merchant services/payment processing or 3+ years of related financial products sales, sales support, banking operations, or client service; or equivalent combination of education and experience
  • Working knowledge (or ability to learn) card processing fundamentals, statement analysis, gateways/terminals, chargebacks, integrations, and PCI requirements; solid understanding of relevant compliance, legal, and regulatory considerations
  • Demonstrated ability to organize and execute sales and implementation activities simultaneously, including effective sales planning, networking, and meeting activity or sales goals; strong communication, relationship-building, and follow-through skills

Physical Requirements and Working Conditions:

  • Must be able to spend extended periods of time operating a computer keyboard and working at a computer monitor.
  • Must be able to lift approximately 20 pounds on occasion. 
  • Requires periodic travel to-and-from client locations and within the Bank's geographic area.
  • Workspaces are generally comfortable and pleasant. 


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