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Merchant Relationship Manager Jobs in Rochester, NY

Pepsico

Merchandiser

Rochester, NY · On-site

$16.75 - $19.75/hr

Communicate store issues to store managers and Pepsi management * Build customer relationships at ... Merchandising products (e.g., filling shelves, building displays, making products look attractive ...

Monro

Senior Manager of Marketing Operations

Fairport, NY · On-site

$130K - $150K/yr

... , web, in-store, etc.) * Support execution of marketing strategy into clear, actionable plans with defined deliverables, timelines, and ownership * Ensure alignment across marketing, merchandising ...

Rent-A-Center

Account Manager

Rochester, NY · On-site

$18.20 - $18.70/hr

This role supports sales growth and account health by building strong customer relationships while ... merchandise Maintain showroom standards and company vehicles Adhere to all company safety and ...

Rent-A-Center

Account Manager

Rochester, NY · On-site

$18.20 - $18.70/hr

This role supports sales growth and account health by building strong customer relationships while ... and handle merchandise • Maintain showroom standards and company vehicles • Adhere to all ...

CROSSMARK1

retail merchandising "HIRES IMMEDIATELY"

Webster, NY · On-site

$12.50 - $15.50/hr

As a retail merchandiser, you will be ensuring that a proper level of stock will be maintained, and ... You will also have the opportunity in many stores to build relationships with the store management.

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All JobsMerchant Relationship JobsMerchant Relationship Manager JobsMerchant Relationship Manager Jobs in Rochester, NY

Merchant Relationship Manager information

See Rochester, NY salary details

$27.6K

$79.6K

$138.6K

How much do merchant relationship manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for merchant relationship manager in Rochester, NY is $79,629.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,800.00 and $104,100.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a Merchant Relationship Manager?

To thrive as a Merchant Relationship Manager, you need strong sales acumen, a solid understanding of payment processing, and typically a bachelor’s degree in business or a related field. Familiarity with CRM software, POS systems, and payment gateway platforms is highly valuable. Excellent communication, negotiation, and problem-solving skills help build trust and long-term partnerships with merchants. These skills are crucial for driving merchant satisfaction, retention, and business growth in a competitive payments landscape.

What is the role of a merchant relationship manager?

A merchant relationship manager is responsible for building and maintaining strong relationships with merchants or clients, ensuring their needs are met and fostering loyalty. They often analyze sales data, provide support, and collaborate with internal teams to optimize merchant performance and satisfaction.

What is the difference between Merchant Relationship Manager vs Sales Manager?

AspectMerchant Relationship ManagerSales Manager
Primary FocusManaging and nurturing relationships with merchants to ensure satisfaction and retentionDriving sales, acquiring new clients, and meeting revenue targets
Required SkillsCustomer service, communication, relationship management, industry knowledgeSales techniques, negotiation, leadership, target-driven mindset
Work EnvironmentClient-facing, account management, ongoing relationship developmentTeam management, sales strategy, prospecting and closing deals
Industry UsageCommon in payment processing, e-commerce, and merchant servicesWidespread across various industries including retail, tech, and services

While both roles involve client interaction, the Merchant Relationship Manager focuses on maintaining and strengthening existing merchant accounts, whereas the Sales Manager emphasizes acquiring new clients and increasing sales. Understanding these differences helps in choosing the right career path or job focus within the industry.

Is being a merchant relationship manager a stressful job?

A merchant relationship manager role can be stressful due to the need to maintain client satisfaction, meet sales targets, and handle complex negotiations. The job often requires strong communication skills, problem-solving abilities, and the ability to manage multiple accounts simultaneously, which can contribute to work-related stress.

How does a Merchant Relationship Manager typically collaborate with other departments to support merchant growth?

Merchant Relationship Managers frequently work alongside sales, marketing, product, and customer support teams to deliver comprehensive solutions for merchants. By coordinating with sales, they identify new partnership opportunities; with marketing, they help design promotional campaigns tailored to merchant needs; with product teams, they relay merchant feedback to guide development; and with customer support, they assist in resolving complex issues. This cross-functional collaboration ensures merchants receive consistent, high-quality service and helps drive mutual business growth.

What does a Merchant Relationship Manager do?

A Merchant Relationship Manager is responsible for building and maintaining strong partnerships with merchants or vendors, typically for banks, payment processors, or e-commerce platforms. Their role involves onboarding new merchants, addressing their needs, providing ongoing support, and ensuring smooth transaction processes. They also work to resolve issues, monitor merchant performance, and identify opportunities for growth or improvement in the business relationship.
What are popular job titles related to Merchant Relationship Manager jobs in Rochester, NY? For Merchant Relationship Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Merchant Relationship Manager jobs in Rochester, NY look for? The top searched job categories for Merchant Relationship Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Merchant Relationship Manager jobs? Cities near Rochester, NY with the most Merchant Relationship Manager job openings:
Merchant Relationship Manager jobs near you

Part-Time Merchandiser

Coca-Cola Northeast

Rochester, NY

$20/hr

Part-time

Re-posted 20 days ago

Job description

Compensation: $20 per hr 
Schedule: Friday - Sunday 3:00 PM - 8:00 PM (Walmart)
Basic Requirements: Valid drivers license, Vehicle with insurance based on company guidelines, MVR within company gudielines, 18+ 

Be part of the team that keeps our operations and our communities moving every day.

Contribute to meaningful work in a fast-paced environment while building experience through teamwork, accountability, and follow-through.

Why Coke Northeast?

  • You’ll support day-to-day operations that keep our business and communities moving.
  • You’ll be part of strong teams and leaders who value reliability, effort, and collaboration.
  • You’ll gain experience, skills, and perspective that can carry forward. 
Job Description

The Merchandiser plays a crucial role in ensuring the availability, visibility, and promotion of Coca-Cola beverages in retail stores across Coca-Cola Beverages Northeast’s territory. This role offers the opportunity to represent one of the world's most recognized brands and contribute to the success of our business. The Merchandiser is responsible for ensuring that beverage sections, displays, coolers and all points of availability are stocked and maintained with proper product levels.

Essential Duties & Responsibilities
  • Execute merchandising plans to ensure optimal product placement, display, and availability in retail stores. This includes stocking shelves, rotating products, building displays, and ensuring product freshness.
  • Maintain product on store racks, shelves, displays, and in coolers by identifying replenishment needs.
  • Transport product between backroom and display floor with manual equipment
  • Implement promotional activities and marketing campaigns in accordance with company guidelines. Set up promotional displays and signage to attract customer attention and drive sales.
  • Secure damaged or defective product while maintaining a clean product space.
  • Ensure accurate product counts by properly managing backrooms and organizing backstock.
  • Operate manual and powered handling equipment (i.e., pallet jack, hand-truck etc.)
  • Maintain areas of responsibility in designated accounts by communicating status and concerns to store and company personnel.
  • Follow company and store policies regarding backroom, display floor, replenishment, equipment, and safety.
  • Develop and maintain strong relationships with store managers and staff to drive collaboration and maximize merchandising opportunities. Provide excellent customer service to address any inquiries or concerns.
Job Requirements
  • High school diploma, GED or equivalent required.
  • 1+ years of experience working in grocery, retail, consumer goods, warehousing or related field preferred.
  • Strong communication and interpersonal skills with the ability to build positive relationships.
  • Experience working with manual or powered pallet jacks preferred.
  • Must have the ability to repetitively lift, push and pull up to 40-55 pounds, reach above head height, squat, kneel, bend and reach.
  • Must have the ability to stand and walk for long periods of time.
  • Must have the ability to push and pull manual and powered material handling equipment (i.e., pallet jack, hand-truck etc.) containing product loads for a minimum of 100 yards without assistance.
  • Valid driver’s license, driving record within policy guidelines, and insurance that meets or exceeds company requirements.

Background Verification
Employment with Coke Northeast is contingent upon the satisfactory completion of a pre-employment background verification. Depending on the role, this process may include a criminal background check, drug screening, and/or review of driving records in accordance with company guidelines and applicable laws.

Equal Opportunity Employer
Coke Northeast is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, veteran status, disability, or any other legally protected status under federal, state, or local law.

Massachusetts Notice
Under Massachusetts law, it is unlawful for an employer to require or administer a lie detector test as a condition of employment or continued employment. Violations of this law may result in criminal penalties and civil liability.

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