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Memorial Coordinator information

What is a memorial coordinator?

A Memorial Coordinator is a professional who helps families plan and organize memorial services or celebrations of life for loved ones who have passed away. They handle various details such as venue selection, scheduling, coordinating with clergy or speakers, arranging floral tributes, and managing guest lists. Memorial Coordinators provide compassionate support during a difficult time, ensuring that the event runs smoothly and respectfully honors the deceased. They often work closely with funeral homes, cemeteries, and other service providers to meet the family's wishes.

What skills and qualifications are needed to be a memorial coordinator?

To thrive as a Memorial Coordinator, you need strong organizational skills, attention to detail, and experience in event planning or hospitality, often supported by relevant certifications or a background in bereavement services. Familiarity with scheduling software, budgeting tools, and client management systems is typically required. Compassion, discretion, and excellent interpersonal communication are crucial soft skills for supporting grieving families and coordinating with various service providers. These abilities ensure that memorial events are executed smoothly, respectfully, and in accordance with clients' wishes during sensitive times.

What challenges do memorial coordinators face when organizing events, and how can they be managed?

Memorial Coordinators often encounter logistical challenges such as managing tight timelines, accommodating diverse family preferences, and coordinating with multiple vendors (florists, venues, clergy, etc.). Handling emotional situations with sensitivity and professionalism is also key, as families may be grieving and require extra support. Successful coordinators stay organized, communicate clearly with all parties involved, and are flexible in adapting to last-minute changes to ensure the service runs smoothly and respectfully.

What is the difference between Memorial Coordinator vs Funeral Director?

AspectMemorial CoordinatorFuneral Director
CredentialsMay require certification or training in grief counseling or event planningLicensed funeral director license, state certification
Work EnvironmentCoordinate memorial services, liaise with families, plan ceremoniesOversee funeral arrangements, manage funeral home operations
Employer & IndustryFuneral homes, memorial service providersFuneral homes, mortuaries

While both roles involve working closely with grieving families and organizing memorial events, a Memorial Coordinator primarily focuses on planning and coordinating memorial services, often with less emphasis on legal and operational responsibilities. A Funeral Director holds a licensed position responsible for managing funeral arrangements, legal documentation, and overseeing funeral home operations. Understanding these differences helps families and employers choose the right professional for their needs.

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Memorial Coordinator jobs near you
Infographic showing various Memorial Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

Patient Relations Coord - Memorial City

Houston, TX • On-site

Memorial Hermann
Health Care and Social Assistance • 10K+ employees

7.7

Company rating: 7.7 out of 10

Based on 292 frontline employees who took The Breakroom Quiz

162nd of 895 rated healthcare providers

People enjoy working here

Good employer

Recommended by students

Learn more about Memorial Hermannexternal

Other

Re-posted 24 days ago

Job description

Patient Relations Coordinator

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Location: Memorial City Hospital

Address: 921 Gessner Road, Houston, TX 77024

Shift: Onsite Monday to Friday 8am - 5PM

Desired Skills
  • Patient advocacy and customer service excellence
  • Conflict resolution and service recovery
  • Strong verbal and written communication
  • Relationship building and collaboration
  • Problem-solving and critical thinking
  • Project coordination and process improvement
  • Organization and time management
  • Leadership, coaching, and team development
  • Data analysis and reporting
  • Proficiency in Microsoft Office Suite
Minimum Qualifications

Education: Bachelors degree, preferably in related field (Healthcare Administration, Business Management) or three (3) years related experience

Licenses/Certifications: (None)

Experience / Knowledge / Skills:

  • Strong communication, prioritization, organizational and presentation skills with the ability to facilitate effective meetings
  • Ability to work in a team environment; flexibility, adaptability, integrity, and interpersonal skills
  • Knowledge of multiple software programs including but not limited to MS Office and desktop publishing
  • Ability to motivate and mentor staff
  • Must be able to work independently, in a high stress environment and on multiple tasks simultaneously
  • Must have excellent written and verbal communication skills
Principal Accountabilities
  • Directs daily patient visitation, handling of patient special requests and patient/family grievances.
  • Serves as designated liaison between patients, their families, the hospital staff, and physicians in the resolution of patient concerns.
  • Investigates and coordinates resolutions to patient grievances or concerns identified by patients/families. Makes decisions related to concerns about patient reimbursement and/or may adjust patient balance based on customer's experience.
  • Manages projects by involving appropriate staff, analyzing data, managing project budget, developing solutions and process improvement, implementation of plan and monitoring progress such as: Patient Station, VIP program, Service Recovery, Patient Relations Volunteers, and Customer Experience Tracking. Provides interpreter services as needed.
  • Serves as role model by conducting customer service training, orientation, and managing complaint resolution process and instructing/leading staff to resolve concerns and develop skills of front line staff.
  • Determines grievances that meet hospital and regulatory requirements, coordinates research, analysis of data and ensures resolution is accomplished.
  • Direct and supervise the activities of the Patient Relations Volunteer staff.
  • Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service
  • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
  • Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
  • Other duties as assigned.
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About Memorial Hermann

Sourced by ZipRecruiter

The Memorial Hermann Southwest Hospital Women's Services is a magnet hospital as well as a level 3 designated facility with a blend of high-risk and community patients. This creates a fast-paced environment and a chance to work with a diverse population. Our Labor & Delivery unit has a low c-section rate and is extremely collaborative and close-knit. We have the ability to cross-train through all areas of Women's Services. We have a family-like atmosphere with an amazing amount of comradery, and our low turnover rates attest to this. Nurses here feel like they not only have autonomy but can also be advocates for their patients. MHSW not only prides ourselves on evidenced based practice, but nurses have a strong voice.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Houston, TX, US

Year founded

1907

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What Memorial Hermann Health System employees say

Pay

Benefits

Hours and flexibility

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