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Membership Representative Jobs (NOW HIRING)

Houston Zoo

Membership Representative

Houston, TX · On-site

Membership Representative The Membership Representative plays a key role in delivering exceptional guest service while supporting a variety of functions within the Membership department. This ...

houstonzoo

Membership Representative

Houston, TX · On-site

The Membership Representative plays a key role in delivering exceptional guest service while supporting a variety of functions within the Membership department. This position involves rotating ...

Houston Zoo

Membership Representative

Houston, TX · On-site

The Membership Representative plays a key role in delivering exceptional guest service while supporting a variety of functions within the Membership department. This position involves rotating ...

houstonzoo

Membership Representative

Houston, TX

The Membership Representative plays a key role in delivering exceptional guest service while supporting a variety of functions within the Membership department. This position involves rotating ...

Holyoke YMCA

Membership Representative

Holyoke, MA

Description The Membership Service Representative's primarily is responsible for the processing of all membership and program sales at the front desk, assist customers in a friendly and positive ...

Holyoke YMCA

Membership Representative

Holyoke, MA · On-site

The Membership Service Representative's primarily is responsible for the processing of all membership and program sales at the front desk, assist customers in a friendly and positive manner, and ...

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How much do membership representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for membership representative in the United States is $20.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $24.28 per hour, depending on experience, location, and employer.

What does a membership representative do?

A Membership Representative is responsible for assisting customers or members with inquiries, processing membership applications or renewals, and providing information about services and benefits. They often work in organizations like clubs, associations, or retail warehouses, acting as the main point of contact for members. Their role may also include resolving member issues, updating records, and promoting membership programs to increase enrollment and retention.

What are the key skills and qualifications needed to thrive as a membership representative, and why are they important?

To thrive as a Membership Representative, you need strong customer service skills, sales abilities, and a high school diploma or equivalent. Familiarity with CRM software, membership management systems, and point-of-sale platforms is typically required. Excellent communication, problem-solving skills, and a personable attitude help build rapport and trust with members. These skills are crucial for driving membership growth, ensuring member satisfaction, and supporting organizational goals.

What are some common challenges faced by membership representatives, and how can they be addressed?

Membership Representatives often encounter challenges such as handling a high volume of member inquiries, addressing diverse member needs, and meeting sales or retention targets. These challenges can be managed by developing strong organizational skills, staying up-to-date on membership benefits, and maintaining clear communication with both members and team members. Building rapport and actively listening to members’ concerns are also key to providing effective solutions and ensuring member satisfaction.

What is a membership representative?

A membership representative is a professional who assists individuals in signing up for, renewing, or managing memberships within an organization or club. They often handle customer inquiries, process applications, and use communication skills to promote membership benefits. This role may require familiarity with customer management software and good interpersonal skills.

What is the difference between Membership Representative vs Customer Service Representative?

AspectMembership RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice settings, membership clubs, or organizationsCall centers, retail, or office environments
Employer & Industry UsageMembership organizations, gyms, clubs, associationsVarious industries including retail, telecom, and service sectors
Common Search & ComparisonYesYes

The main difference between a Membership Representative and a Customer Service Representative lies in their focus. Membership Representatives primarily handle membership inquiries, renewals, and member engagement within organizations like clubs or associations. Customer Service Representatives provide general support across various industries, addressing customer questions and resolving issues. While both roles require strong communication skills and customer interaction, Membership Representatives specialize in membership-related services, making their roles more targeted within membership-based organizations.

More about Membership Representative jobs
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What job categories do people searching Membership Representative jobs look for? The top searched job categories for Membership Representative jobs are:
Membership Representative jobs near you
Infographic showing various Membership Representative job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $43,598 per year, or $21 per hour.

Membership Representative - Hendersonville

YMCA of Western North Carolina

Hendersonville, NC • On-site

Other

Retirement

Posted 22 days ago

Job description

ABOUT US
The nonprofit YMCA of Western North Carolina strengthens local communities through youth development, healthy living, and social responsibility. Founded in 1889, we engage more than 100,000 people - regardless of age, income, or background - to nurture the potential of children and teens, improve the region's health and well-being, and provide opportunities to give back and support the community. We do this through seven YMCAs, dozens of program sites, and YMCA Camp Watia. As the state's largest provider of licensed school-age childcare, we give more than 1,000 children a day the opportunity to learn, grow, and thrive. We are made up of people of all ages, from all backgrounds, working side by side to ensure that everyone can reach their full potential with dignity. Thus, we are "For All". Our core values are caring, honesty, respect, and responsibility, and they guide everything we do. We are committed to being an organization that exposes and addresses social constraints that limit and/or negatively affect all humans from all walks of life. We recruit staff who are passionate about giving back to the community, helping people, and upholding our core values. For more information, please visit ymcawnc.org.
ABOUT THE ROLE
We are looking for dedicated and friendly faces to create a welcoming environment for members of all backgrounds and abilities. The Membership Representative is a very important, highly visible position providing exceptional customer service to our community. Membership Representatives are the first face greeting members arriving in our facilities and are the engagement specialists at the Y. In this role, you will create a welcoming atmosphere, drive sales, and connect members to YMCA programs like swim lessons, sports, childcare, and more.
ESSENTIAL FUNCTIONS
  • Welcomes and greets all members and prospective members as they enter our facilities.
  • Communicates the value and benefit of the YMCA as a non-profit in the community and the benefits of a YMCA Membership
  • Regularly works within our Daxko Operations software to sell and update memberships and to register participants for programs (youth sports, swim lessons, etc.).
  • Understands all program offerings, pricing, business policies, and procedures and is proficient in Daxko Operations.
  • Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
  • Guides prospective members on highly engaged cause-driven tours, highlighting the community work of the Y and the value of a Y membership.
  • Attends all staff meetings and trainings, as required.
  • Performs all other duties as assigned.
ABOUT YOU
Qualifications
  • Must be at least 16 years old
  • GED or High School Diploma Preferred
  • Bilingual English-Spanish Preferred
  • A working knowledge of computers or ability to learn within 90 days (MS Word, MS Excel, Daxko helpful)
  • BLS Requirement Physically perform all CPR and First Aid skills and/or assist as needed in emergency situations
  • Prefer a minimum of one year or more experience in work relating to customer service, either paid or volunteer.
Knowledge, Skills, and Abilities
  • A high degree of human relations skills: Ability to effectively communicate and manage information to peers, staff, and volunteers
PHYSICAL ASPECTS OF THE JOB
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must be able to clearly see, hear, and speak.
  • Must be able to bend, stand, stoop, and walk.
  • Ability to constantly and quickly move to various locations in and around the entire facility
  • Must be able to comprehend and communicate written and verbal instructions
PART-TIME BENEFITS
  • Free individual membership to all YMCA of WNC locations
  • Discounted membership for household members
  • Discounted program fees (swim lessons, youth sports, summer camp and more)
  • Start a 403(b) smart savings account on day one of employment (optional) and begin eligibility for YMCA retirement plan
  • Professional development opportunities through local and Y-USA trainings

The YMCA of Western North Carolina is committed to equal opportunity in terms and conditions of employment for all employees and job applicants without regard to race, color, faith, gender, pregnancy, national origin, age, disability, sexual orientation, gender identity, veteran status, citizenship status, genetic information, gender expression, or any other characteristic protected by applicable law, except where a bona fide occupational qualification applies.

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