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Membership Representative Jobs (NOW HIRING)

YMCA of Pueblo

Membership Representative

Pueblo, CO

$15.25/hr

The Membership Representative plays a key role in attracting and retaining members by providing outstanding customer service and fostering meaningful connections. This position focuses on membership ...

YMCA of Pueblo

Membership Representative

Pueblo, CO · On-site

$15.25/hr

Membership Representative The Membership Representative plays a key role in attracting and retaining members by providing outstanding customer service and fostering meaningful connections. This ...

Workout Anytime

Membership Representative

Raleigh, NC · On-site

$1.5K - $2.5K/mo

Wellness resources Fitness and Membership Representative DO you love FITNESS? Does the idea of helping people excite you? Are you energetic, goal driven and looking to build a career with a growing ...

Snap Fitness

Membership Representative

Albuquerque, NM · On-site

$12 - $13/hr

Snap Fitness is seeking an energetic Membership Representative to join our team to cover shifts including weekday afternoon-evering and weekends about 15 hours per week initially. The right candidate ...

Genesis Health Clubs

Membership Representative

Lincoln, NE · On-site

$3.0K - $6.0K/mo

This position provides information and guidance to prospective members regarding club facilities, programs, membership procedures and pricing. By educating new and potential members on the benefits ...

Issa

Membership Representative

Raleigh, NC · On-site

$1.5K - $2.5K/mo

Fitness and Membership Representative Do you love fitness? Does the idea of helping people excite you? Are you energetic, goal driven and looking to build a career with a growing company? We are ...

Genesis Health Clubs

Membership Representative

Lincoln, NE · On-site

$3.0K - $6.0K/mo

This position provides information and guidance to prospective members regarding club facilities, programs, membership procedures and pricing. By educating new and potential members on the benefits ...

Workout Anytime

Membership Representative

Raleigh, NC · On-site

$1.5K - $2.5K/mo

Wellness resources Fitness and Membership Representative DO you love FITNESS? Does the idea of helping people excite you? Are you energetic, goal driven and looking to build a career with a growing ...

YMCA of Pueblo

Membership Representative

Pueblo, CO · On-site

$15.16 - $15.25/hr

Overview The Membership Representative plays a key role in attracting and retaining members by providing outstanding customer service and fostering meaningful connections. This position focuses on ...

Cleveland Clinic

Membership Representative

Akron, OH · On-site

$15 - $18.44/hr

Under the direct supervision of the Manager, the Membership Representativeis responsible forobtaining club memberships andparticipatingin extraordinary events,promotionsand planning.You will execute ...

Genesis Health Clubs

Membership Representative

Lincoln, NE · On-site

$3.0K - $6.0K/mo

This position provides information and guidance to prospective members regarding club facilities, programs, membership procedures and pricing. By educating new and potential members on the benefits ...

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Membership Representative information

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How much do membership representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for membership representative in the United States is $20.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $24.28 per hour, depending on experience, location, and employer.

What does a membership representative do?

A Membership Representative is responsible for assisting customers or members with inquiries, processing membership applications or renewals, and providing information about services and benefits. They often work in organizations like clubs, associations, or retail warehouses, acting as the main point of contact for members. Their role may also include resolving member issues, updating records, and promoting membership programs to increase enrollment and retention.

What are the key skills and qualifications needed to thrive as a membership representative, and why are they important?

To thrive as a Membership Representative, you need strong customer service skills, sales abilities, and a high school diploma or equivalent. Familiarity with CRM software, membership management systems, and point-of-sale platforms is typically required. Excellent communication, problem-solving skills, and a personable attitude help build rapport and trust with members. These skills are crucial for driving membership growth, ensuring member satisfaction, and supporting organizational goals.

What are some common challenges faced by membership representatives, and how can they be addressed?

Membership Representatives often encounter challenges such as handling a high volume of member inquiries, addressing diverse member needs, and meeting sales or retention targets. These challenges can be managed by developing strong organizational skills, staying up-to-date on membership benefits, and maintaining clear communication with both members and team members. Building rapport and actively listening to members’ concerns are also key to providing effective solutions and ensuring member satisfaction.

What is a membership representative?

A membership representative is a professional who assists individuals in signing up for, renewing, or managing memberships within an organization or club. They often handle customer inquiries, process applications, and use communication skills to promote membership benefits. This role may require familiarity with customer management software and good interpersonal skills.

What is the difference between Membership Representative vs Customer Service Representative?

AspectMembership RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice settings, membership clubs, or organizationsCall centers, retail, or office environments
Employer & Industry UsageMembership organizations, gyms, clubs, associationsVarious industries including retail, telecom, and service sectors
Common Search & ComparisonYesYes

The main difference between a Membership Representative and a Customer Service Representative lies in their focus. Membership Representatives primarily handle membership inquiries, renewals, and member engagement within organizations like clubs or associations. Customer Service Representatives provide general support across various industries, addressing customer questions and resolving issues. While both roles require strong communication skills and customer interaction, Membership Representatives specialize in membership-related services, making their roles more targeted within membership-based organizations.

More about Membership Representative jobs
What cities are hiring for Membership Representative jobs? Cities with the most Membership Representative job openings:
What states have the most Membership Representative jobs? States with the most job openings for Membership Representative jobs include:
What job categories do people searching Membership Representative jobs look for? The top searched job categories for Membership Representative jobs are:
Membership Representative jobs near you
Infographic showing various Membership Representative job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $43,598 per year, or $21 per hour.

Membership Representative

Southeast Ventura County YMCA

Westlake Village, CA • On-site

Other

Posted 4 days ago

Job description

YMCA Membership Representative

Serve as the initial YMCA contact. Communicates with members and guests in a friendly, knowledgeable and courteous manner. The position focuses on member service, membership recruitment, membership retention, membership recapture, and membership & program promotion.

Essential Functions:

  1. Provide premier service to members and guests
  2. Provide members and guests with information on YMCA membership and programs
  3. Process membership & program transactions accurately
  4. Build supportive and caring relationships with members and guests
  5. Assist members and guests with their health and program goals
  6. Listen to suggestions/concerns and respond appropriately
  7. Provide supervisor with all changes to established work schedule
  8. Assist with member/program recruitment, retention and recapture efforts that may include tours, phone calls, emails, appointment setting and follow-up procedures
  9. Assists membership team to achieve membership and program enrollment goals
  10. Complete and report daily shift responsibilities
  11. Ensure members follow policies as outlined in Membership Handbook
  12. Communicates/collaborates with other departments including by in-person, phone, email and on walkie-talkies
  13. Recognizes, responds and corrects any risk or safety issues
  14. Responds to emergency situations according to the Emergency Action Plan
  15. Support promotional & fundraising efforts
  16. Follow Membership Representative staff dress code
  17. Attend mandatory staff meetings
  18. Performs other job-related duties as requested and necessary

YMCA Competencies:

Mission Advancement: Accepts and demonstrates the Y's values. Demonstrates a desire to serve others and fulfill community needs.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds a rapport with members. Seeks first to understand the other person's point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths, and limitation and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in the aquatic environment.

Qualifications:

  1. Minimum 18 years old.
  2. Current CPR, First Aid and AED certification issued by a nationally recognized sanctioning organization such as American Red Cross, American Heart Association or ASHI. Certifications must be current and maintained at all times.
  3. Knowledge of YMCA programs and facility features.
  4. Proficient with web-based database systems and word processing software.
  5. Ability to work with and interact with a diverse group of people.
  6. Ability to communicate verbally and in writing.
  7. All required online training must be completed within 30 days of hire.
  8. Criminal record clearance.

Physical Demands:

  1. Ability to stand and sit for extended periods of time.
  2. Ability to lift up to 25 lbs.
  3. Ability to work outdoors in various temperatures
  4. Ability to lift, push, pull or carry objects

Effect on End Results:

Successful performance of this job will enhance a warm and welcoming atmosphere at the initial point of contact for members, participants and guests so that they realize the greatest possible benefit from their association with the YMCA.

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