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Member Success Jobs (NOW HIRING)

Health Evolution

Manager, Member Success

Washington, DC · On-site +1

This person will ensure our member's success and continued participation in Health Evolution's convenings. This person will have outstanding communication, organizational and problem-solving skills ...

Kiln

Member Success Manager

Plano, TX · Hybrid

The Member Success Manager works in tandem with the local team and Community Director to creatively attract businesses and entrepreneurs to Kiln. As the primary point of contact for all sales ...

Range

Member Success Manager

Mclean, VA · On-site

Member Success Manager Range is creating AI-powered solutions to eliminate financial complexity for our members. We're transforming wealth management through the perfect blend of cutting-edge ...

Kiln

Member Success Manager

Meridian, ID · On-site

The Member Success Manager works in tandem with the local team and Community Director to creatively attract businesses and entrepreneurs to Kiln. As the primary point of contact for all sales ...

Health Evolution

Manager, Member Success

Washington, DC · On-site

This person will ensure our member's success and continued participation in Health Evolution's convenings. This person will have outstanding communication, organizational and problem-solving skills ...

Collective

Member Success Manager

Member Success Manager Collective is on a mission to redefine the way businesses-of-one work. Our technology and team of trusted advisors help members achieve financial independence by taking care of ...

3i Members

Head of Member Success

Manhattan, NY · On-site

Head of Member Success - New York 3i is seeking a Head of Member Success to lead the full post-sale member lifecycle - from onboarding and activation through engagement, retention, and renewal. This ...

XYPN

Member Success Manager

Bozeman, MT · On-site

About the role As the Member Success Manager, you are a proactive strategic partner for XYPN's Emerald members. Operating on the core philosophy that members stay when they "use our stuff and run ...

3i Members

Head of Member Success

New York, NY · On-site

Head of Member Success - New York 3i is seeking a Head of Member Success to lead the full post-sale member lifecycle - from onboarding and activation through engagement, retention, and renewal. This ...

Sundae

Member Success Coordinator

San Diego, CA · On-site

Salary: $80,000$95,000 Member Success Coordinator About Sundae Sundae is on a mission to help homeowners achieve the best possible outcome when selling a house that needs repairs or updates. For too ...

Range

Member Success Manager

Mclean, VA · On-site

About the role We are looking for a Member Success Manager to join Range, who will lead outreach and engagement efforts with our members. Key aspects of the role include building relationships ...

Redirect Health

Manager of Member Success

Phoenix, AZ · On-site

$80K - $85K/yr

The Member Success Advocate team is an integral part of the Customer Success Team. Working with Customer Success Advocates, New Client Onboarding and Customer Success Operations, the department ...

Sundae

Member Success Coordinator

San Diego, CA · On-site

$80K - $95K/yr

Member Success Coordinator About Sundae Sundae is on a mission to help homeowners achieve the best possible outcome when selling a house that needs repairs or updates. For too long, homeowners facing ...

Sundae

Member Success Coordinator

San Diego, CA

Member Success Coordinator About Sundae Sundae is on a mission to help homeowners achieve the best possible outcome when selling a house that needs repairs or updates. For too long, homeowners facing ...

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As of Jul 4, 2026, the average yearly pay for member success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.
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Member Success jobs near you
Manager, Member Success

Manager, Member Success

Health Evolution

Washington, DC • On-site, Remote

Full-time

Medical, Retirement, PTO

Posted yesterday

Job description

Company Description
Health Evolution is a catalyst for positive change in health care. We convene the most influential cross-sector health care chief executives to inspire creative solutions for making our health system more accessible, equitable, effective, and personalized. Through our exclusive programs, we deepen your network to stimulate critical thinking, develop new insights, and facilitate individual and collective action.
The selected candidate will join a fully remote, dynamic team that is responsible for attracting and engaging executive-level audiences across Health Evolution's range of in-person and virtual events and initiatives. Health Evolution convenes several dozen virtual meetings and two, large in-person events each year:
  • The Health Evolution Forum: The Forum is a peer-to-peer collaboration among leaders across health care sectors focused on driving near-term impact.
  • Summit: The largest, most influential gathering of health care CEOs in America, which convenes each April in Dana Point, CA.
  • Connect: A gathering of CEOs and C-suite officers focused on implementing transformational strategies, which convenes each September in Nashville, TN.

Job Description
About the Role
Reporting to the VP, Marketing and Operations, the Member Success Manager serves as the operational leader for Health Evolution's executive members. This person will ensure our member's success and continued participation in Health Evolution's convenings. This person will have outstanding communication, organizational and problem-solving skills along with a passion for ensuring a white glove member experience.
Primary Job Responsibilities
  • Build and maintain meaningful one-on-one relationships with executive members, serving as their primary point of contact and trusted resource within Health Evolution
  • Develop and manage a best-in-class member onboarding experience
  • Manage reporting of KPIs to track member benefit utilization, program engagement, and overall health of the membership
  • Develop a deep understanding of each member's priorities and interests to deliver personalized program recommendations and connections
  • Lead membership retention strategy, identifying at-risk members early and executing proactive outreach to drive renewal and long-term participation
  • Partner cross-functionally to shape and continuously elevate the member experience across all touchpoints throughout the program year
  • Continuously refine member support processes and service standards to improve response times, resolution quality, and overall member satisfaction
  • Resolve membership and event-related inquiries with urgency and professionalism, ensuring every interaction reinforces trust and confidence in Health Evolution
  • Serve as a knowledgeable, responsive resource for members across all Health Evolution products and programs, delivering support that reflects the caliber of our executive audience
  • Serve as the internal voice of the member, sharing insights and trends with leadership to shape strategy and product offerings
  • Conduct regular proactive touchpoints (check-ins, calls, surveys) to understand member goals, gather feedback, and identify opportunities to deepen engagement
  • Identify opportunities to expand member engagement, including upsell or referral opportunities where appropriate

Qualifications
  • Bachelor's degree
  • 4 or more years of work experience in a professional customer success or support role
  • Demonstrated proficiency in Salesforce, Microsoft Word, Excel, and PowerPoint; advanced Excel skills greatly appreciated
  • Demonstrated ability to communicate effectively with executives and colleagues
  • Strong analytical skills
  • Ability to work independently, but collaboratively in a remote environment
  • Demonstrated curiosity in our healthcare system and the people who make it better

Additional Information
Benefits
  • Ability to work remotely
  • Competitive compensation
  • Competitive, comprehensive health care coverage
  • Flexible paid time off
  • 401k w/company match

Health Evolution is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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