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Member Success Jobs in Florida (NOW HIRING)

It is a member success and operations role focused on care, onboarding, and retention. What You Will Do* Respond to member inquiries via phone and email in a timely and professional manner * Resolve ...

Step into a customer-focused role at Stretch Zone where you'll support member success, contribute to team goals, and help people move and feel their best! What You'll Do: * Educate members on the ...

Step into a customer-focused role at Stretch Zone where you'll support member success, contribute to team goals, and help people move and feel their best! What You'll Do: * Educate members on the ...

Step into a customer-focused role at Stretch Zone where you'll support member success, contribute to team goals, and help people move and feel their best! What You'll Do: * Educate members on the ...

Step into a customer-focused role at Stretch Zone where you'll support member success, contribute to team goals, and help people move and feel their best! What You'll Do: * Educate members on the ...

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Member Success information

What is a member success associate?

A member success associate is a professional responsible for supporting and engaging members to ensure their satisfaction and retention. They often handle onboarding, address member concerns, and use customer relationship management (CRM) tools to track interactions. Strong communication and problem-solving skills are essential for this role.
What are popular job titles related to Member Success jobs in Florida? For Member Success jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Member Success jobs in Florida look for? The top searched job categories for Member Success jobs in Florida are:
What cities in Florida are hiring for Member Success jobs? Cities in Florida with the most Member Success job openings:
Infographic showing various Member Success job openings in Florida as of June 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 80% In-person, and 20% Remote job distribution.

Member Care Representative

Local Fare Jax Llc

Orange Park, FL • On-site

$45K/yr

Full-time

Retirement, PTO

Re-posted 29 days ago


Job description

Member Care Specialist
  
    At Local Fare Jax, we connect families with locally sourced food from trusted farmers. Every order represents real relationships between our members and our farms, and we take that responsibility seriously. We are hiring a Member Care Representative who can deliver fast, accurate, and thoughtful support while helping improve the overall member experience. This is not a call center role. It is a member success and operations role focused on care, onboarding, and retention.
What You Will Do
• Respond to member inquiries via phone and email in a timely and professional manner
 • Resolve order issues, delivery questions, and account needs with accuracy and urgency
 • Support new members through their first 90 days to ensure a smooth onboarding experience
 • Help members customize orders and get the most value from their subscription
 • Identify and support at risk members to improve retention
 • Manage order adjustments before weekly fulfillment deadlines
 • Track and document all member interactions clearly in our system
 • Spot recurring issues and help improve internal processes
What Success Looks Like
In this role, success means:
 • Members consistently receive fast and accurate support
 • New members feel confident and supported within their first 90 days
 • Fewer order errors and fewer delivery issues
 • Improved member retention and reduced churn
 • Strong communication and clean documentation
 • You become fully confident in our systems and workflows within 90 days
What We Are Looking For
• Experience in customer service, hospitality, logistics, operations, or admin support
 • Strong attention to detail with a high level of accuracy
 • Clear, calm communicator who handles pressure well
 • Reliable and consistent, especially with Tuesday through Saturday schedule
 • Comfortable working in systems and following structured processes
 • Strong sense of ownership and follow through
 • Interest in local food, community, or mission driven work
Why Join Us
• Work for a fast growing local food company with real community impact
 • Employee discount on farm fresh food
 • Opportunity for growth as the company scales
 • Be part of a mission that supports local farmers and families

Pay: $45,000.00 per year
Benefits:
  • 401(k) matching
  • Paid time off
  • PTO after 6 months
Job Type: Full-time
Tuesday–Saturday | 8:30 AM–5:00 PM