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Service Department Manager & Lead Coordinator for KOENECKE FORD

Job Overview

• Company: KOENECKE FORD
• Salary/Pay Rate: (Salary) plus Commission, Performance, Sign-on, and Project Completion Bonuses
• Location: Reedsburg, WI (100% Onsite, No Travel Required)
• Department / Division: Office & Admin
• Job/Employment Type: Full Time
• Project Scope: Residential, Commercial, Industrial, and Government Civil & Heavy Construction Projects
• Mandatory Licences & Certifications: None Required

The Opportunity

We are looking for our "Super Bowl quarterback" to step in and run the service department. As our Ford Service Writer/Manager, you will be the key operational driver connecting our customers, field technicians, and administrative operations. This position offers a prime opportunity to make an immediate impact within a tight-knit, family-oriented country dealership backed by 43 years of local success. You will escape the rigid corporate atmosphere while leading service communications in a beautiful South Central location.

How You Will Make an Impact

• Act as the central operational hub and customer liaison, managing service intakes, repair orders, and job scheduling.
• Lead the service department with high integrity, acting as the quarterback who organizes workflow between office administration and field operations.
• Translate technical repair requirements into clear, actionable estimates and timelines for residential, commercial, and government clients.
• Oversee warranty claims, Ford service protocols, and parts coordination to minimize machine downtime and maximize shop throughput.
• Manage billing, project completion metrics, and client communications to ensure a seamless service experience from drop-off to delivery.
• Foster positive team morale and mentor administrative and technical staff to maintain peak operational efficiency.

Required Qualifications & Experience

• Minimum of 5 years of dedicated experience in service writing, service management, or dealership office administration.
• Proven track record of leadership capability with the drive and personality to quarterback a busy service environment.
• Strong organizational, multitasking, and communication skills paired with high personal integrity.
• High School Diploma or GED equivalent.
• Position is 100% onsite in Reedsburg, WI with no travel required.

Preferred Qualifications & Experience

• Experience working specifically with Ford service systems, warranty administration, or specialized fleet software.
• Background handling service logistics for agricultural, civil, or heavy construction equipment.
• Familiarity with project completion metrics, customer commission models, and dealership administrative workflows.
• Formal training in service management, customer relations, or dealership operations.

Compensation & Benefits

• Competitive base salary with performance-based bonuses, commission, and a sign-on bonus.
• Pay-per-performance incentives and project completion bonuses.
• Full medical, dental, and vision insurance coverage.
• Comprehensive paid time off program covering holidays and vacation
• Specialized manufacturer training, administrative certifications, and professional development.
• Relocation assistance available for qualified candidates moving to the Reedsburg region.
• Professional wellness reimbursements/stipends and safety equipment provided when visiting shop areas.
• Lucrative internal employee referral bonus program.

About Us

KOENECKE FORD is a premier name in civil and heavy construction equipment, operating with a 68-year legacy of local business excellence. We reject the corporate atmosphere to focus on genuine relationships, career longevity, and personal accountability. Our team enjoys a supportive environment where hard work is recognized and every individual acts as an impact player. Learn more at koeneckeeq.net.

KOENECKE FORD is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.