ZipRecruiter

Log In

1

Medical Call Center Jobs in Indiana (NOW HIRING)

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$15/hr

BENEFITS Medical, HSA, Dental, Vision, Voluntary Life, Company Paid Life, AFLAC, 401K, and Paid Holidays. POSITION PURPOSE Call Center Agents (Lead Generators) support our Outside/Inside Sales staff.

Don Ayres Honda

Call Center Representative

Fort Wayne, IN

$15.75 - $19.75/hr

Service Call Center Representative - Business Development Center (BDC) Position Summary The Call Center Representative is responsible for providing exceptional customer service by handling inbound ...

Don Ayres Honda

Call Center Representative

Fort Wayne, IN

$15.75 - $19.75/hr

Service Call Center Representative - Business Development Center (BDC) Position Summary The Call Center Representative is responsible for providing exceptional customer service by handling inbound ...

Subway

Call Center Representative

Columbus, IN · On-site

$9 - $10/hr

Job Title Call Center Customer Service Representative Reports To: Subway Catering Director of Operations Job Summary This position is responsible for interacting with customers and franchisee's by ...

Don Ayres Honda

Call Center Representative

Fort Wayne, IN · On-site

$15.75 - $19.75/hr

Service Call Center Representative - Business Development Center (BDC) Position Summary The Call Center Representative is responsible for providing exceptional customer service by handling inbound ...

Don Ayres Honda

Call Center Representative

Fort Wayne, IN

$15.75 - $19.75/hr

Service Call Center Representative - Business Development Center (BDC) Position Summary The Call Center Representative is responsible for providing exceptional customer service by handling inbound ...

Don Ayres Honda

Call Center Representative

Fort Wayne, IN

$15.75 - $19.75/hr

Service Call Center Representative - Business Development Center (BDC) Position Summary The Call Center Representative is responsible for providing exceptional customer service by handling inbound ...

CAPS & Maple City

Call Center Representative

Goshen, IN

$19.02 - $22.93/hr

The Call Center Representative is a member of the Patient Resources Team that includes health care navigators, front office, billing, and social services. They support the mission and values of Maple ...

CAPS & Maple City

Call Center Representative

Goshen, IN · On-site

$19.02 - $22.93/hr

The Call Center Representative is a member of the Patient Resources Team that includes health care navigators, front office, billing, and social services. They support the mission and values of Maple ...

ATC

Call Center Specialist

Indianapolis, IN · On-site

$16 - $20/hr

Call Center Specialist Location: Indianapolis, IN Responsibilities include: · Enjoys Learning about a variety of Department of Revenue tax procedures, including tax filing and payment requirements ...

Resource Hub

Call Center Representative

Indianapolis, IN · On-site

$15.25 - $19/hr

Jumpstart your career at Rehab Medical, one of the nation's leading providers of custom advanced ... Overview: The Call Center Representative is responsible for handling inbound and outbound ...

next page

Showing results 1-20

All JobsMedical Call Center JobsMedical Call Center Jobs in Indiana

Medical Call Center information

What is the difference between Medical Call Center vs Medical Receptionist?

AspectMedical Call CenterMedical Receptionist
CredentialsBasic healthcare knowledge, communication skillsHigh school diploma, sometimes medical office training
Work EnvironmentCall centers, remote or office-basedMedical offices, clinics, hospitals
Employer & IndustryHealthcare call centers, insurance companiesHospitals, clinics, private practices
Common Search & ComparisonCustomer service, patient inquiriesPatient check-in, appointment scheduling

While both roles involve patient interaction, Medical Call Centers primarily handle inbound calls for appointment scheduling, billing, or patient inquiries in a call center setting. Medical Receptionists work directly in healthcare facilities, managing front desk duties like check-ins and scheduling in person. Understanding these differences helps job seekers find the right role based on work environment and responsibilities.

What are the key skills and qualifications needed to thrive as a Medical Call Center Representative, and why are they important?

To thrive as a Medical Call Center Representative, you need a solid understanding of medical terminology, customer service experience, and often a high school diploma or healthcare-related certification. Familiarity with call center software, electronic health record (EHR) systems, and scheduling platforms is typically required. Strong communication, active listening, and problem-solving skills help you effectively address patient concerns and coordinate with healthcare teams. These skills ensure accurate information sharing, patient satisfaction, and efficient healthcare service delivery.

What are medical call center jobs?

Medical call center jobs involve handling incoming and outgoing calls related to healthcare services. Employees in these roles may schedule appointments, provide information about medical services, assist with insurance or billing inquiries, and sometimes offer basic medical advice under the guidance of healthcare professionals. These positions require strong communication skills, empathy, and an understanding of healthcare processes and privacy regulations. Medical call center staff are often the first point of contact for patients, so professionalism and confidentiality are crucial.

What are some common challenges faced by employees working in a medical call center, and how can these be managed?

Working in a medical call center often involves handling high call volumes, addressing sensitive patient concerns, and navigating complex healthcare information. One common challenge is managing stressful or emotionally charged conversations, especially when callers are anxious or unwell. Team members are typically supported through structured training, clear protocols, and close collaboration with clinical staff to ensure accurate information is provided and escalation procedures are followed. Regular team meetings and access to supervisory support help staff maintain resilience and deliver quality service.
What are the most commonly searched types of Medical Call Center jobs in Indiana? The most popular types of Medical Call Center jobs in Indiana are:
What are popular job titles related to Medical Call Center jobs in Indiana? For Medical Call Center jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Medical Call Center jobs in Indiana look for? The top searched job categories for Medical Call Center jobs in Indiana are:
What cities in Indiana are hiring for Medical Call Center jobs? Cities in Indiana with the most Medical Call Center job openings:
Medical Call Center jobs near you
Infographic showing various Medical Call Center job openings in Indiana as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
CALL CENTER SPECIALIST-CALL CENTER

CALL CENTER SPECIALIST-CALL CENTER

Union Health

Terre Haute, IN

$16 - $20/hr

Full-time

Medical, Retirement, PTO

Posted 16 days ago

Union Health rating

5.6

Company rating: 5.6 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

801st of 890 rated healthcare providers

Job description

You belong at Union!

The Call Center Specialist plays a key role in providing the highest quality of patient care while the patient is in Union Health.
The call center department plays a crucial role in providing timely and compassionate assistance to patients, making it an appealing choice for individuals dedicated to delivering exceptional customer service and facilitating positive healthcare experiences.

Join us as we provide compassionate service and high-quality care to the Wabash Valley Communities. We are committed to helping you find a role that recognizes your interests, expertise, and talent and helping you achieve your long-term career goals and aspirations. At Union, you’ll experience an inclusive environment in which you are empowered to be your best self every day.

In addition to competitive pay, Union co-workers enjoy:

  • Part-time and Full-time schedules
  • Comprehensive Benefits
  • Paid Time Off starting day one.
  • Tuition reimbursement up to $5,250 each year.
  • Career Paths 
  • Success Sharing
  • 403b Retirement Employer Match.
  • Much More!

Be part of an organization that is dedicated to your work-life balance, career, growth, and development. Union Health, U Matter and U Belong.

How can we help? Call us at 812-238-7827 or email us at recruiting@union.health

Call Center Specialist Details

Essential Job Duties:

  • Answers incoming calls promptly and efficiently, directing them appropriately and initiating electronic notes for nursing and prescription needs.
  • Verifies patient information, schedules appointments, and assesses medical necessity.
  • Assists patients with special requirements, offers guidance, and maintains exceptional customer service.
  • Registers new patients, addresses equipment malfunctions and office supply needs, and aids in training new staff.
  • Demonstrates a commitment to exceeding expectations, attending meetings, and contributing to a well-functioning call center department.


Please note that the salary information provided on the career site for this position opening may not necessarily reflect the accurate compensation associated with the role.
We encourage candidates to inquire further and engage in direct communication with Union Health for comprehensive salary details.

As an EOE/AA employer, Union Hospital, Inc. will not discriminate in its employment practices due to an applicant's age, race, color, religion, sex, national origin, protected veteran or disability status.
 

What Union Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply