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Healthcare Call Center Jobs in Indiana (NOW HIRING)

Hickory Treatment Center

Call Center

Indianapolis, IN · On-site

$19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call Center Representative - Hickory Recovery Network Department: Admissions Direct Report To ... Hickory Recovery is setting the benchmark in mental health care, especially for those facing acute ...

Hickory Recovery

Call Center

Indianapolis, IN · On-site

$19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call Center Representative - Hickory Recovery Network Department : Admissions Direct Report To ... Why Hickory Recovery?   Hickory Recovery is setting the benchmark in mental health care ...

CAPS & Maple City

Call Center Representative

Goshen, IN · On-site

$19.02 - $22.93/hr

  • Medical

  • Retirement

Maple City Health Care Center (MCHCC) is a Federally Qualified Health Center dedicated to improving ... The Call Center Representative is a member of the Patient Resources Team that includes health care ...

COLLINS MOBILE

Call Center Representative

Marion, IN · On-site

$15 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary Our Call Center Representative is a customer service and inbound sales focused role ... Health, Dental and Vision insurance • Uncapped Commission • Life insurance at no cost to you ...

COLLINS MOBILE

Call Center Representative

Marion, IN · Remote

$15 - $17/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary Our Call Center Representative is a customer service and inbound sales focused role ... Health, Dental and Vision insurance · Uncapped Commission · Life insurance at no cost to you · ...

Resource Hub

Call Center Representative

Indianapolis, IN · On-site

$15.25 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

We offer health, dental, and vision benefits plus HSA incentives * 401 (k) match with personal ... Overview: The Call Center Representative is responsible for handling inbound and outbound ...

Resource Hub

Call Center Representative

Indianapolis, IN · On-site

$15.25 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

We offer health, dental, and vision benefits plus HSA incentives * 401 (k) match with personal ... Overview: The Call Center Representative is responsible for handling inbound and outbound ...

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All JobsHealthcare Call Center JobsHealthcare Call Center Jobs in Indiana

Healthcare Call Center information

See Indiana salary details

$10

$17

$23

How much do healthcare call center jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for healthcare call center in Indiana is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.32 per hour, depending on experience, location, and employer.

What types of issues or questions do healthcare call center representatives typically handle during a shift?

Healthcare Call Center representatives commonly assist patients with scheduling appointments, answering questions about insurance coverage, providing test result updates, and guiding callers through billing inquiries. They may also help with prescription refills, direct patients to appropriate medical departments, and address urgent triage needs by escalating calls to clinical staff when necessary. The diversity of inquiries requires representatives to be knowledgeable about healthcare processes and to communicate clearly and compassionately. Due to the sensitive nature of healthcare information, strict adherence to privacy protocols and attention to detail are key parts of the daily workflow.

What are the key skills and qualifications needed to thrive in a healthcare call center position?

To thrive in a Healthcare Call Center, you typically need strong communication skills, basic healthcare knowledge, and experience in customer service or patient relations. Familiarity with call center software, electronic health record (EHR) systems, and sometimes HIPAA certification are commonly required. Outstanding active listening, problem-solving abilities, and patience help professionals excel in supporting diverse patient needs. These skills ensure accurate information delivery, patient satisfaction, and efficient resolution of healthcare inquiries in a fast-paced environment.

What is the easiest healthcare call center job that pays well?

Healthcare call center jobs such as patient service representatives or customer service agents are often considered easier roles that pay relatively well, especially with experience and good communication skills. These positions typically require basic computer skills, a friendly demeanor, and sometimes certification in healthcare customer service, with schedules often including standard business hours.

What is a healthcare call center?

A Healthcare Call Center job involves assisting patients, healthcare providers, and insurance companies by handling inquiries, scheduling appointments, processing claims, and providing general support. Agents may answer questions about medical services, billing, prescriptions, and insurance coverage. Strong communication and problem-solving skills are essential, as employees must provide accurate and compassionate assistance. This role often requires familiarity with healthcare regulations, electronic medical records, and confidentiality standards like HIPAA.

What are the most commonly searched types of Healthcare Call Center jobs in Indiana?

The most popular types of Healthcare Call Center jobs in Indiana are:

What are popular job titles related to Healthcare Call Center jobs in Indiana?

For Healthcare Call Center jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Healthcare Call Center jobs in Indiana look for?

The top searched job categories for Healthcare Call Center jobs in Indiana are:

Healthcare Call Center jobs near you
Infographic showing various Healthcare Call Center job openings in Indiana as of August 2026, with employment types broken down into 77% Full Time, 8% Part Time, and 15% Contract. Highlights an 77% In-person, and 23% Remote job distribution, with an average salary of $35,452 per year, or $17 per hour.

Call Center

Hickory Treatment Center

Indianapolis, IN • On-site

$19/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Call Center Representative - Hickory Recovery Network
Department: Admissions
Direct Report To: Director of Admissions
Job Type: Full-Time, 2nd Shift (3 -11pm), One weekend shift required
About the Role:

  • The Call Center Representative is an integral member of the Admissions team, functioning as the primary point of contact for prospective clients and referral partners. Under the immediate supervision of the Director of Admissions, the Call Center Representative will work to ensure the appropriate and timely conversion of direct inbound calls, emails, and other electronic referrals from outside providers. You'll work closely with other departments including Marketing, Medical & Clinical, and Utilization Review. Extensive contact via phone and email are daily expectations in a fast-paced environment assisting those seeking addictions treatment in a residential setting.
  • Casual work attire and shift differentials are available for some positions.
Why Hickory Recovery?
Hickory Recovery is setting the benchmark in mental health care, especially for those facing acute challenges or dealing with co-occurring disorders. Our focus is on
  • Delivering personalized, top tier care that fosters healing and improves wellbeing
  • Ensuring every individual has access to the best possible support and treatment
Our Mission is to provide high quality, acute care to adults struggling with mental health issues or mental health co-occurring disorders. It's Hickory's primary goal to offer expert treatment for all we serve.
What We Offer:
  • 401k
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • PTO
  • Vision insurance
  • Career development
  • Mental health days
  • Holiday pay

Job Qualifications:
  • High School diploma or equivalency required.
  • An ability to learn quickly, multi-task, and utilize effective communication skills.
  • Positive demeanor and clear understanding of professional boundaries with clients.
  • Ability to follow directives explicitly. Intrinsic motivation, client-driven service disposition, excellent time management skills, team approach, and basic computer skills.
  • Dependability and punctuality are essential to this role.
Key Responsibilities:
  • Maintain adherence to HIPAA compliance in ALL communication regarding clients in treatment.
  • Consistent, daily, engagement with clients via telephone, providing service through timely and accurate application of admissions procedures.
  • Ability to learn and grow in understanding of alcohol/substance use disorders and treatment options.
  • Minimum 1 year of employment as Call Center Representative I
  • Not currently on any type of performance monitoring
  • Maintains strict confidentiality of client information and records without exception.
  • Clarity surrounding cultural sensitivity and professional boundaries.
  • Attends all staff meetings and trainings as directed by supervisor.
  • Review of incoming documentation to determine appropriate Level of Care
  • Assist with training and development of new staff, and ongoing review of their work during probationary period as directed by Manager.
  • Quality Review and coaching of Call Center Rep I performance
  • May assist in monitoring and distribution of incoming referrals.
  • May assist in development, testing, and implementation of new processes and procedures as directed by Manager.
  • Assist with arranging transportation of clients through use of State-funded services and company driver.
  • Additional duties as assigned by Director of Admissions.

Compensation: Starting at $19.00 hourly
For more information: www.hickorytreatmentcenters.com

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