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Job Posting: Medical Office Manager

Company: Licensed Massage Therapy LLC
Location: 510 E Main, Suite C2, Puyallup, WA 98372
Job Type: Part-Time into Full Time as we grow
Compensation: Pay Range $20-30 per hour
Work Location: In-person

About Us

At Licensed Massage Therapy LLC, located in Puyallup, we specialize in clinical massage therapy, medical massage, injury rehabilitation, and chronic pain management. We partner closely with local healthcare providers and insurance networks to deliver targeted, medically necessary therapeutic outcomes. We are seeking an experienced, proactive, and highly organized Medical Office Manager to oversee our daily administrative, billing, and clinical operations.

Position Overview

The Medical Office Manager is the operational backbone of our clinic. This role requires an expert-level proficiency in Office Ally (including its billing, clearinghouse, and accounting functionalities) to manage our medical billing and administrative workflows. The ideal candidate is a self-starter who possesses exceptional interpersonal skills, strong clinical administrative experience, and the drive to maintain a highly productive and organized office environment during all operational hours.

Key Responsibilities

• Office Ally Management & Accounting: Execute all aspects of Office Ally, including electronic claims submission, clearinghouse monitoring, payment posting, insurance aging reports, patient statements, and practice accounting/financial tracking.
• Medical Billing & Data Entry: Perform accurate data entry for medical billing, ICD-10 coding verification, prior authorizations, and eligibility verification for major insurance payers (Regence, Premera, Kaiser, VA, Aetna).
• Patient Scheduling & Coordination: Manage the clinic schedule, optimize appointment settings for medically necessary massage referrals, and coordinate patient intake documentation.
• Front Desk & Patient Relations: Serve as the primary point of contact for patients and referring providers. Deliver exceptional customer service, manage multi-line phone systems, and address patient inquiries with professionalism and empathy.
• Operational Leadership & Efficiency: Maintain overall clinic organization. Act as a self-starter by identifying and executing administrative tasks, inventory management, and operational improvements during clinical downtime.

Qualifications & Requirements

• Software Expertise: Must be highly proficient in all aspects of Office Ally, including medical billing, clearinghouse functions, and accounting/bookkeeping modules.
• Experience: Minimum of [Insert Number, e.g., 2–3] years of experience in medical office management, medical billing, or healthcare administration.
• Skills:
• • Strong phone skills, active listening, and outstanding customer service/people skills.
  • Demonstrated ability to run a professional medical office independently.
  • High attention to detail in medical data entry and scheduling.
  • Proactive work ethic (self-starter who effectively manages downtime with productive administrative tasks).
• Compliance: Solid understanding of HIPAA regulations, medical terminology, and insurance verification processes.

Benefits & Perks

• Competitive Pay: Reflective of experience and Office Ally expertise.
• Professional Environment: A collaborative, quiet, and professional clinical setting.
• Supportive Team: Work alongside dedicated clinical providers focused on patient outcomes.
• [Insert additional benefits if applicable, e.g., PTO, Health Insurance, etc.]

How to Apply

For immediate consideration, please submit your resume and a cover letter detailing your specific experience with Office Ally, medical billing, and office management directly through this portal.

Licensed Massage Therapy LLC is an Equal Opportunity Employer.

Licensed Massage Therapy LLC is a premier, specialized clinical massage therapy practice located in Puyallup, Washington. Operating in a professional, multidisciplinary healthcare capacity, the clinic is dedicated exclusively to delivering evidence-based medical massage, injury rehabilitation, and chronic pain management.

Unlike traditional wellness spas, Licensed Massage Therapy LLC operates on a clinical model focused on "medically necessary" care. The practice partners closely with local physicians, physical therapists, chiropractors, and the Veterans Affairs (VA) Community Care Network to deliver targeted, prescription-based soft tissue interventions. Every treatment plan is customized to address specific medical diagnoses, musculoskeletal pathologies, and functional limitations.

Key Pillars of the Practice:
Clinical Excellence: All therapies are performed by highly experienced, licensed clinicians specializing in advanced modalities such as Myofascial Release, Neuromuscular Therapy, Trigger Point Therapy, and Lymphatic Drainage.
Insurance Integration: The clinic maintains active, in-network credentialing with major healthcare payers—including Regence, Premera, Kaiser Permanente, Aetna, and the VA—ensuring patients can seamlessly utilize their medical benefits for necessary rehabilitative care.
Collaborative Care Model: The practice emphasizes objective clinical documentation (SOAP notes) and consistent communication with referring providers to track patient progress and optimize therapeutic outcomes.
Patient-Centered Operations: By managing all administrative workflows—including complex medical billing, prior authorizations, and scheduling—internally, the clinic provides a seamless, stress-free experience for both patients and clinical staff.

At Licensed Massage Therapy LLC, the therapeutic objective is clear: to reduce pain, restore structural function, and improve the quality of life for patients recovering from acute injuries or managing chronic medical conditions.