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Job Overview

Responsible for planning, developing, implementing, and managing strategic Parts & Service Programs with focus on growing and maximizing the aftersales revenue opportunities within the Fleet business channel. Has full visibility and understanding of all MBUSA Network, Sales, Customer Service & Parts & Business Intelligence business objectives, and is able to identify, apply, and manage tactical resources and strategies for Fleet partners, dealers, and dealer groups that positively affect sales, profitability, and market growth. Serve as the primary contact for Service & Parts Business topics for the Fleet channel, including but not limited to: Service Contracts, Parts Purchases, Service Programs/Offerings, Parts Kits, Pricing and Discounts, Incentives, Parts Wholesale, etc. Develop strategies and training to engage and assist dealers with Fleet businesses.

Responsibilities

-        Serves as the single source for all Fleet Service & Part Programs management, steering and tracking - Over $150M in Revenue annually

-        Ensure proper implementation and execution of Programs while assisting dealers, field team, and Fleets with Parts & Service processes, education, and best practices

-        Manage all Program budgets as well as 3rd party vendor procurement, vendor implementation and management

-        Performance - Create and execute a strategic plan to ensure Fleet business revenue goals are achieved, taking into consideration the wide variety of customers we serve. Continuously evaluate Programs, incentives, and discount strategies to identify opportunities for optimization. Make data-driven adjustments as needed.

-        Business Intelligence & Analytics - conduct comprehensive and thorough analysis of program data to derive insights on incentive conditions and strategies, including performance, pricing expenses, forecasting, etc. Analyze and maintain reporting to measure the success of the programs and identify insights to drive performance further.

Generate reports and dashboards that provide insights into performance and areas for improvement.

-        Business Development - Identify trends and product gaps based on research and dealer/field/fleet insights; initiate and support the development of new initiatives. Ensure the alignment of all stakeholders to guarantee its success.

-        Competitive landscape - research and understand competitive offerings with other OEMs and IAMs and remain up to date on new and changed offerings on an ongoing basis.

-        Marketing - understand customer and dealer point-of-sale and electronic needs; assist in the identification and development of materials/collateral in partnership with marketing and vendors.

-        Cross-functional alignment - Collaborate with Sales and Key Account Managers, marketing, and finance teams to ensure that programs, initiatives, and offerings are aligned with company goals and customer needs.

-        Customer Service - SME for all Customer/Dealer inquiries related to Fleet Service & Parts Programs. Collaborate with Sales KAM to address needs, concerns, and feedback, and present opportunities related to the programs.

-        Reporting - Ensures transparent tracking and delivery to management, field, and other stakeholders each week, month, quarter, and year.

Bachelor's Degree or Master's Degree (accredited school) with emphasis in:

        Business Administration

        Business Management

        Economics

        Engineering

        Finance

        Analytics

Has a minimum 5-7 years professional work experience and knowledge in the following:

        Automotive industry, either with OEM, vendor, 3rd party financial

        Administration procedures, process/project development and system procedures

        Experience working with Fleet businesses.

        Analytics - Knowledge in reporting and analyzing large sets of data in order to derive insights, create recommendations, and develop business strategy.

        Proven experience in planning, developing, implementing, and executing complex projects from concept to final deliverable product.

        Knowledge of parts and accessories businesses, marketing strategies and other business practices

        Knowledge of retail processes and procedures, with emphasis in New and Pre-owned sales, accessories, service and parts.

        Knowledge of fundamental business practices and concepts that impact the success and profitability of the organization.

        Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, human resource management, and efficiency and process methods.

        Knowledge of market research sources, data analysis techniques and methodology from various research tools.

        Knowledge of service contracts and/or vehicle service contracts.

        Knowledge of Agency/Vendor management and budget management

Skills:

        Presentation - Effective at communication design and storytelling delivery. Craft compelling presentations and deliver messages with clarity and professionalism, utilizing fact-based content

        Interpersonal skills - Building and developing relationships with stakeholders

        Critical thinking and Attention to details - Capacity to analyze information objectively, assess situations, and come to conclusions

        Creativity - Generate new ideas, think outside the box, and find innovative solutions to grow the business

Conflict Resolution - Capacity to manage disagreements and find mutually acceptable solutions.

EEO Statement

Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.