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Marriott Quality Assurance Jobs (NOW HIRING)

Marriott International

Managing Director

Cincinnati, OH · On-site

$275K - $325K/yr

... quality assurance requirements. * Lead pre-opening sales, marketing, revenue strategy, food and beverage planning, and citywide convention positioning with Marriott, the convention center, and ...

Marriott

Retail Coordinator - Seasonal

Phoenix, AZ · On-site

Comply with quality assurance expectations and standards. Identify and recommend new ideas ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

Marriott

VIP Coordinator

Marco Island, FL · On-site

Comply with quality assurance expectations and standards. Identify and recommend new ideas ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

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How much do marriott quality assurance jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for marriott quality assurance in the United States is $23.19, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $24.28 per hour, depending on experience, location, and employer.

What is a Marriott Quality Assurance?

A Marriott Quality Assurance job focuses on ensuring that the company's hotels meet brand standards, operational guidelines, and guest satisfaction expectations. Responsibilities typically include conducting audits, reviewing service quality, and providing feedback for improvement. Employees in this role work closely with hotel management to maintain high levels of cleanliness, safety, and customer experience. This position is essential for upholding Marriott’s reputation and consistency across its properties.

What are the typical day-to-day responsibilities for a Marriott Quality Assurance?

In a Marriott Quality Assurance role, your daily tasks often include conducting property inspections, reviewing compliance with Marriott's brand standards, and assessing guest satisfaction metrics. You may regularly collaborate with hotel management and various department heads to identify service gaps and recommend improvements. Preparing detailed reports, leading staff training sessions, and following up on corrective action plans are also typical aspects of the job. You will play a key role in ensuring continuous improvement and maintaining high-quality experiences across all touchpoints for guests.

What are the key skills and qualifications needed to thrive in the Marriott Quality Assurance position?

To thrive as a Marriott Quality Assurance professional, a solid understanding of hospitality standards, quality control methodologies, and relevant hotel operations experience is essential. Familiarity with internal audit tools, property management systems (PMS), and quality assessment frameworks is often required, and certifications like Six Sigma or knowledge of ISO standards can be advantageous. Strong attention to detail, analytical thinking, effective communication, and the ability to train and motivate staff are key soft skills. These competencies ensure that Marriott properties consistently meet brand standards, deliver exceptional guest experiences, and achieve operational excellence.

What cities are hiring for Marriott Quality Assurance jobs?

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What are the most commonly searched types of Marriott Quality Assurance jobs?

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Marriott Quality Assurance jobs near you
Infographic showing various Marriott Quality Assurance job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 3% Contract, and 1% Nights. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $48,237 per year, or $23.2 per hour.

Senior Product Designer, User Experience & Design - Commerce (Mobile App)

Marriott

Bethesda, MD

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,190 frontline employees who took The Breakroom Quiz

56th of 109 rated hotels

Job description

JOB SUMMARY 

Every journey has the power to shape us and the way we see the world. Begin yours at Marriott International, consistently recognized as one of Fortune's 100 Best Companies to Work For. 

Join our high-energy User Experience & Design team creating best-in-class mobile experiences for one of the world's most recognized hospitality brands. 

As a Senior Product Designer, you will help shape the future of the Marriott Bonvoy App by designing intuitive, engaging, and customer-centered experiences across the travel journey. You will contribute to experiences that support discovery, searching, booking, loyalty, personalization, and engagement, helping create seamless journeys that deliver value for travelers and support Marriott's broader digital growth goals.  

This role is ideal for a senior product designer with strong UX, interaction, and visual UI design skills. You should be able to move confidently from problem framing and concept development through delivery, bringing a strong eye for design, attention to detail, and the ability to create polished, intuitive mobile experiences that feel simple, elegant, and easy to use. 

RESPONSIBILITIES 

Experience Design and Delivery 

  • Lead end-to-end design for mobile app experiences across discovery, booking, loyalty, personalization, and engagement, from early problem framing through production delivery 

  • Create user flows, journey maps, wireframes, prototypes, high-fidelity designs, and presentations that communicate experience concepts and design solutions 

  • Design intuitive mobile-first experiences that balance customer needs, business objectives, platform best practices, and measurable product outcomes 

  • Produce strategic experience concepts and development-ready designs with detailed specifications, interaction states, edge cases, and accessibility considerations 

  • Use customer research, behavioral data, analytics, experimentation, and business insights to inform design decisions and prioritize opportunities 

  • Use AI-enabled tools where helpful for research synthesis, ideation, prototyping, content exploration, and design iteration, while applying sound judgment, quality control, and brand standards 

  • Apply and contribute to Marriott's Design System by using established patterns, components, accessibility standards, and scalable design guidelines 

  • Partner with Product Management and Engineering to translate requirements into feasible, scalable, user-centered solutions 

  • Facilitate design reviews, workshops, and cross-functional collaboration sessions that create alignment and move work forward 

  • Provide thoughtful design feedback, coaching, and career mentorship to other designers, with the potential to support direct people leadership responsibilities 

  • Support usability testing, user acceptance testing, design QA, and validation efforts to ensure a high-quality customer experience 

  • Present work clearly and confidently, articulating design rationale, trade-offs, and recommendations to peers, partners, and senior stakeholders 

  • Collaborate with Design System, Research, Analytics, Product, Engineering, QA and cross-channel UX design partners to deliver cohesive customer experiences 

  • Stay current with UX, mobile design, accessibility, AI-assisted design, personalization, and industry trends, applying what is relevant to improve products and experiences 

 
YOU'RE EXACTLY WHO WE'RE LOOKING FOR IF YOU: 

  • Create intuitive, elegant experiences that balance user needs, business goals, technical constraints, and brand standards 

  • Advocate for customer-centered design, accessibility, inclusive design, and UX best practices across cross-functional teams 

  • Think in systems, journeys, and behaviors, not just screens, and can translate ambiguity into clear experience direction 

  • Communicate ideas effectively through visual storytelling, prototypes, journey narratives, and executive-ready presentations 

  • Influence decisions through data, customer insights, product thinking, experimentation, and strong design rationale 

  • Use AI tools thoughtfully to speed up exploration, synthesize inputs, and prototype ideas while maintaining high standards for accuracy, originality, ethics, and customer trust 

  • Bring curiosity, strong craft, good judgment, and ownership to complex customer and product problems 

  • Thrive in ambiguous environments and independently drive solutions forward while bringing partners along 

  • Balance strategic thinking with attention to details, accessibility, and execution quality 

  • Collaborate seamlessly with Product Management, Engineering, Research, Analytics, Content Design, QA, and Design System partners 

QUALIFICATIONS 

  • 6+ years of experience in UX, product design, interaction design, or a related discipline, with demonstrated experience in native app design.  

  • Bachelor's degree or equivalent professional experience 

  • Proven experience designing mobile applications and responsive digital experiences for large-scale consumer products 

  • Strong understanding of user-centered design principles, usability standards, accessibility, inclusive design, and interaction design best practices 

  • Experience creating end-to-end customer experiences across discovery, onboarding, conversion, engagement, retention, and service moments 

  • Strong understanding of customer segmentation, personalization, experimentation, and data-informed design practices 

  • Demonstrated experience creating wireframes, user flows, journey maps, prototypes, design specifications, and high-fidelity designs 

  • Advanced proficiency with Figma, component-based design workflows, prototyping, design system usage, and modern handoff practices 

  • Working knowledge of AI-assisted design, research synthesis, prototyping, content exploration, and productivity workflows, with an understanding of responsible use, privacy, and quality control 

  • Excellent written, verbal, interpersonal, facilitation, and presentation skills 

NICE TO HAVE 

  • Experience designing loyalty, membership, travel, hospitality, retail, commerce, marketplace, or subscription-based experiences 

  • Experience working within established enterprise design systems and contributing reusable patterns or guidance 

  • Experience using qualitative and quantitative research, experimentation, funnel analytics, or behavioral insights to inform design decisions 

  • Experience designing personalized, AI-enabled, conversational, or adaptive digital experiences 

  • Familiarity with mobile platform conventions, motion design, micro-interactions, and accessibility standards such as WCAG 

  • Familiarity with Agile and SAFe development methodologies 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. 

Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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