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Marriott Quality Assurance Jobs (NOW HIRING)

AHC HOSPITALITY

Margaux Restaurant Host

Grand Rapids, MI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This associate must follow the expectations of the JW Marriott Grand Rapids, and that of Marriott Quality Assurance Standards along with guest service standards. The Margaux Host is responsible for ...

AHC HOSPITALITY

Host

Grand Rapids, MI · On-site

This associate must follow the expectations of the JW Marriott Grand Rapids, and that of Marriott Quality Assurance Standards along with guest service standards. The Margaux Host is responsible for ...

Marriott

Attendant-Spa -Taghazout Bay Marriott Resort

Snyder, CO · On-site

$13.50 - $16.75/hr

Comply with quality assurance expectations and standards. Reach, bend, twist, pull, and stoop; move ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

Marriott

Bagagiste - Taghazout Bay Marriott Resort

Snyder, CO · On-site

$12.75 - $17/hr

Comply with quality assurance expectations and standards. Read and visually verify information in a ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

Marriott

Attendant-Spa -Taghazout Bay Marriott Resort

Snyder, CO · On-site

$13.50 - $16.75/hr

Comply with quality assurance expectations and standards. Reach, bend, twist, pull, and stoop; move ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

Marriott

Bagagiste - Taghazout Bay Marriott Resort

Snyder, CO · On-site

$12.75 - $17/hr

Comply with quality assurance expectations and standards. Read and visually verify information in a ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

Marriott

Life Guard - Taghazout Bay Marriott Resort

Snyder, CO · On-site

$14.25 - $18.50/hr

Comply with quality assurance expectations and standards. Visually inspect tools, equipment, or ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Marriott

Director of Quality

Irving, TX · On-site

Leading Quality Assurance Team Trains team members and managers on problem solving, process ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Marriott

Director of Quality

Irving, TX · On-site

Leading Quality Assurance Team Trains team members and managers on problem solving, process ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

AHC HOSPITALITY

Margaux Server Assistant

Grand Rapids, MI · On-site

  • Medical

  • Dental

  • Vision

... Marriott Quality Assurance Standards along with guest service standards. The Margaux Server Assistant is responsible for creating a teamwork environment and produce quality service to each guest.

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Marriott Quality Assurance information

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How much do marriott quality assurance jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for marriott quality assurance in the United States is $23.19, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $24.28 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Marriott Quality Assurance position?

To thrive as a Marriott Quality Assurance professional, a solid understanding of hospitality standards, quality control methodologies, and relevant hotel operations experience is essential. Familiarity with internal audit tools, property management systems (PMS), and quality assessment frameworks is often required, and certifications like Six Sigma or knowledge of ISO standards can be advantageous. Strong attention to detail, analytical thinking, effective communication, and the ability to train and motivate staff are key soft skills. These competencies ensure that Marriott properties consistently meet brand standards, deliver exceptional guest experiences, and achieve operational excellence.

What are the typical day-to-day responsibilities for a Marriott Quality Assurance?

In a Marriott Quality Assurance role, your daily tasks often include conducting property inspections, reviewing compliance with Marriott's brand standards, and assessing guest satisfaction metrics. You may regularly collaborate with hotel management and various department heads to identify service gaps and recommend improvements. Preparing detailed reports, leading staff training sessions, and following up on corrective action plans are also typical aspects of the job. You will play a key role in ensuring continuous improvement and maintaining high-quality experiences across all touchpoints for guests.

What is a Marriott Quality Assurance?

A Marriott Quality Assurance job focuses on ensuring that the company's hotels meet brand standards, operational guidelines, and guest satisfaction expectations. Responsibilities typically include conducting audits, reviewing service quality, and providing feedback for improvement. Employees in this role work closely with hotel management to maintain high levels of cleanliness, safety, and customer experience. This position is essential for upholding Marriott’s reputation and consistency across its properties.

What cities are hiring for Marriott Quality Assurance jobs?

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What are the most commonly searched types of Marriott Quality Assurance jobs?

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Marriott Quality Assurance jobs near you
Infographic showing various Marriott Quality Assurance job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 4% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $48,237 per year, or $23.2 per hour.

FLEX Senior Manager - Quality Assurance Test Lead, Business Process Validation

Marriott International

Bethesda, MD • On-site

$53.07 - $80.76/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,186 frontline employees who took The Breakroom Quiz

53rd of 108 rated hotels

Job description


This is a temporary position.
JOB SUMMARY
The FLEX Senior Manager, Test Lead - Business Process Validation will lead Business Process Validation testing for enterprise technology initiatives at Marriott International. This role helps ensure solutions are ready to support business processes, operational workflows, system integrations, and the guest, customer, and associate experience.
The FLEX Senior Manager, Test Lead - Business Process Validation will partner with product, technology, business operations, design, engineering, quality assurance, and release teams to support consistent testing practices, effective governance, and clear readiness decisions across complex initiatives.
This position plays a key role in strengthening BPV planning, execution, governance, and reporting so enterprise initiatives can move forward with confidence, transparency, and measurable quality outcomes.
CANDIDATE PROFILE Education and Experience
Required
  • Bachelor's degree in Information Technology, Computer Science, Business Administration, Engineering, Hospitality Technology, or a related field; or equivalent practical experience including 10+ years of relevant work experience in QA, BPV, software testing, or enterprise technology management .
  • 6+ years of experience in QA, BPV, software testing, test management, or enterprise technology delivery.
  • 1+ year of experience leading QA teams, BPV teams, testing workstreams, or cross-functional validation efforts.
  • Experience managing complex end-to-end testing across integrated systems, business processes, and release cycles.
  • Experience developing test strategies, governance routines, quality metrics, and defect management processes.
  • Experience working with product, engineering, business operations, release management, and executive stakeholders.
  • Experience with Agile, Scrum, SAFe, or similar delivery frameworks.
  • Strong understanding of QA engineering, test strategy, traceability, defect lifecycle management, and release readiness.
  • Ability to support large-scale test governance with clear ownership, metrics, reporting, escalation paths, and dependency management.
  • Experience identifying, documenting, prioritizing, and resolving defects using tools such as Jira.
  • Ability to analyze test coverage, defect trends, blocker impact, and delivery risk.
  • Ability to communicate technical and operational issues clearly for leadership and cross-functional stakeholders.
  • Strong cross-functional leadership, stakeholder influence, accountability, and delivery focus.
  • Knowledge of CI/CD quality practices, test automation frameworks, regression testing, and scalable validation approaches.
  • Strong knowledge of SDLC, STLC, Agile, Scrum, SAFe, and DevOps methodologies.
  • Advanced experience with Power BI, Tableau, Excel, Jira dashboards, or similar reporting tools.
  • Experience collaborating with distributed onshore and offshore testing teams across business, technology, QA, and operations.

Preferred
  • Hospitality industry or hotel operations experience.
  • Understanding of Business Process Validation methods, including process decomposition, L4 process mapping, scenario design, variation banks, and persona-based testing.
  • Familiarity with enterprise platforms such as Salesforce, ServiceNow, Workday, Oracle, SAP, PMS, POS, CRM, Loyalty, finance, procurement, and hospitality operations systems.
  • Certified Scrum Master, SAFe Agilist, or SAFe Practitioner certification.
  • Experience with AI-assisted test automation or QE transformation initiatives.

CORE WORK ACTIVITIES
BPV Test Strategy & Execution Leadership:
  • Lead BPV test strategy and execution for complex enterprise initiatives, validating end-to-end business processes across systems, teams, and workflows.
  • Define testing scope, objectives, entry and exit criteria, coverage expectations, and execution plans in partnership with business, product, technology, QA, and deployment teams.
  • Oversee readiness activities, including scenario design, script validation, data readiness, environment access, persona-based provisioning, dependency tracking, and execution planning.
  • Align testing activities to release milestones, PI Planning commitments, project timelines, and enterprise delivery priorities.

Quality, Governance & Risk Management:
  • Apply quality assurance best practices to strengthen test design, coverage, traceability, defect prevention, and product quality.
  • Maintain quality metrics that provide visibility into execution health, defect trends, blocker resolution, risk exposure, and release readiness.
  • Support governance routines that make testing status, risks, blockers, decisions, dependencies, and escalations clear and actionable.

Defect Management & Resolution:
  • Lead defect management across BPV scope to ensure defects are documented, prioritized, triaged, assigned, retested, and closed.
  • Partner with product, engineering, QA, and business teams to assess severity, business impact, root cause, and release implications.
  • Maintain accurate defect data in tools such as Jira to support transparency, trend analysis, and leadership reporting.

Cross-Functional Collaboration:
  • Partner with business operations, product owners, engineering, QA, release management, and technology leadership to align priorities and resolve blockers.
  • Translate process validation needs into clear testing expectations, quality requirements, and operational impacts.
  • Build alignment across teams to improve testing efficiency, quality outcomes, and shared accountability.

Process Improvement & Operating Model Maturity:
  • Promote modern Agile and product development practices to continuously improve BPV activities and deliverables.
  • Strengthen stakeholder confidence through streamlined, predictable engagement models.
  • Track success metrics and increase release confidence through comprehensive end-to-end testing that supports high-quality releases and user experiences.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About Us
All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.
Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
About the Team
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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