Manager Technology Operations Jobs in Springfield, MA

Role Summary: The Chief Architect is a senior enterprise technology leader responsible for shaping and evolving the enterprise architecture, AI enablement strategy, and platform ecosystem that power The Cigna Group's evolved strategy and longterm growth. This role serves as a strategic advisor to the CIO and influences enterprise direction while ensuring architectural decisions translate into scalable, secure, and consumercentric execution across a large and growing global footprint. This is not a traditional enterprise architecture role. The Chief Architect is a strategic leader and systems thinker, helping define how the organization operates, innovates, and grows through technology, data, and AI. This position independently interfaces with key senior leader level stakeholders from all business segments, delivery organizations and functional areas of Technology and the Business lines. The Chief Architect is a key member of the Technology & Operations Senior Leadership Team and reports directly to the EVP Technology & Operations.

RESPONSIBILITIES:

• Define and evolve the enterprise technology, data, and AI architecture to enable a unified, consumercentric experience and support longterm business objectives across The Cigna Group.

• Partner with the EVP, Technology & Operations and senior leaders to shape enterprise technology strategy, prioritization, and investment decisions.

• Translate business strategy into clear, executable architecture roadmaps across business lines and geographies.

• Establish and govern the enterprise AI enablement model, ensuring responsible AI practices across privacy, security, compliance, and model lifecycle management.

• Drive global platform scalability through reusable architectures, standards, and an AIready SDLC (cloudnative, DevSecOps, platform reuse).

• Lead legacy modernization, balancing nearterm delivery with longterm sustainability and intentional technical debt management.

• Provide architectural leadership for inorganic growth, including M&A diligence, integrations, and ecosystem buildbuypartner decisions.

• Serve as a core member of the Technology & Operations Senior Leadership Team, setting architectural direction and governance.

• Lead and mentor senior architecture leaders while fostering a culture of engineering excellence and continuous learning.

QUALIFICATIONS & EXPERIENCE:

• Senior enterprise technology and architecture leader with experience operating at executive and enterprise scale.

• 10+ years of experience in enterprise architecture, platform engineering, or largescale technology transformation within complex global organizations.

• Demonstrated ability to shape enterprise strategy, not just implement solutions.

• Deep experience across cloudnative and distributed systems, data platforms, AI/ML enablement, and APIfirst, eventdriven architectures.

• Proven experience supporting M&A integration and ecosystem partnerships.

• Strong consumer and product mindset with the ability to connect architecture decisions to business and customer outcomes.

• Exceptional executive communication and influence skills; comfortable operating in ambiguity.

TECHNICAL QUALIFICATIONS:

• Enterprisescale architect with a businessfirst, solutionoriented mindset, experienced in designing and evolving complex platforms.

• Deep expertise in enterprise architecture, including cloudnative, APIfirst, and eventdriven systems at global scale.

• Proven experience enabling AI and data platforms, including governance, security, lifecycle management, and responsible AI.

• Strong command of modern delivery models (Agile, productcentric operating models, DevSecOps).

• Experience designing highly available, resilient, multiregion cloud architectures.

• Strong grounding in integration patterns, data architecture, and largescale data systems.

• Demonstrated ability to balance nonfunctional requirements (security, resilience, performance, compliance) with speed and innovation.

• Experience modernizing legacy platforms and managing technical debt strategically.

• Sound judgment evaluating emerging technologies and external platforms to inform ecosystem and growth decisions.

• Strong appreciation for consumer experience, ensuring architecture enables intuitive, reliable, highquality digital experiences.

About The Cigna Group

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.