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Manager Systems Support Engineer Jobs in Phoenix, AZ

HOPCo

Desktop Support Engineer

Phoenix, AZ · On-site +1

Manage user errors and requests through the IT/Facilities help desk ticketing system. * Document ... EXPERIENCE * 1-2 years of experience in the IT/Desktop Support field. Proficient with all Windows ...

EV Group, Inc.

Tech Support Engineer

Tempe, AZ · On-site

Technical Support Engineer - North America Reports to: Team Leader Technical Support - North ... Utilize OmniTracker ticket system to manage tickets and lead internal and external ticket meetings.

HOPCo

Desktop Support Engineer

Phoenix, AZ · On-site +1

Manage user errors and requests through the IT/Facilities help desk ticketing system. * Document ... EXPERIENCE * 2 - 4 years of experience in the IT/Desktop Support field. Proficient with all Windows ...

HOPCo

Desktop Support Engineer

Phoenix, AZ · On-site +1

... systems • Escalate errors to hardware and software manufacturers as necessary • Manage user ... IT/Desktop Support field. Proficient with all Windows operating systems • Must have at least ...

Kla

Customer Support Engineer

Chandler, AZ · On-site

$23.71 - $40.29/hr

... engineers, 24/7 technical support teams and knowledge ... management systems; and an extensive parts network to ensure worldwide availability of parts ...

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All JobsSystems Support Engineer JobsManager Systems Support Engineer JobsManager Systems Support Engineer Jobs in Phoenix, AZ

Manager Systems Support Engineer information

See Phoenix, AZ salary details

$19

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$75

How much do manager systems support engineer jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for manager systems support engineer in Phoenix, AZ is $42.59, according to ZipRecruiter salary data. Most workers in this role earn between $31.49 and $48.22 per hour, depending on experience, location, and employer.

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.
What are popular job titles related to Manager Systems Support Engineer jobs in Phoenix, AZ? For Manager Systems Support Engineer jobs in Phoenix, AZ, the most frequently searched job titles are:
What job categories do people searching Manager Systems Support Engineer jobs in Phoenix, AZ look for? The top searched job categories for Manager Systems Support Engineer jobs in Phoenix, AZ are:
What cities near Phoenix, AZ are hiring for Manager Systems Support Engineer jobs? Cities near Phoenix, AZ with the most Manager Systems Support Engineer job openings:
Manager Systems Support Engineer jobs near you

Desktop Support Engineer

HOPCo

Phoenix, AZ • On-site, Remote

Full-time

Posted 4 days ago

Job description

ESSENTIAL FUNCTIONS
  • Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices effectively.
  • Install, maintain, and troubleshoot all business applications effectively.
  • Assist with design of desktop application
  • Assist with design of wireless and network solutions
  • Create printer mappings for clinical systems.
  • Escalate errors to hardware and software manufacturers as necessary.
  • Manage user errors and requests through the IT/Facilities help desk ticketing system.
  • Document daily tasks and create user documentation as needed.
  • Track company assets through inventory database timely and accurately.
  • Understand and demonstrate the main role of IT is to help others do their job better, more efficiently, and more securely.
  • Maintain a high level of customer satisfaction.
  • Maintain confidentiality.

EDUCATION
  • High school diploma/GED or equivalent working knowledge preferred.

EXPERIENCE
  • 1-2 years of experience in the IT/Desktop Support field. Proficient with all Windows operating systems.
  • Must have at least intermediate skills with Microsoft Office Professional Suite.
  • Healthcare IT Experience is preferred.

KNOWLEDGE
  • Knowledge of Microsoft Office software.
  • Knowledge of how to operate and troubleshoot computer equipment.
  • Knowledge of Telephony systems programming, documentation, and process creation.
  • Knowledge of asset and time management skills to assist the department.

SKILLS
  • Skill in organizing tasks/work orders.
  • Skill in using customer service skills in dealing with frustrated users.
  • Skill in problem-solving.
  • Skill in maintaining a safe operating environment.

ABILITIES
  • Ability to troubleshoot common desktop and user problems and develop resolution strategies.
  • Ability to communicate effectively and in user-friendly terms verbally and in writing.
  • Ability to be a team player with effective interpersonal skills.
  • Ability to solve problems and work independently.

ENVIRONMENTAL WORKING CONDITIONS
  • Normal office environment.
  • Some travel within the community.
  • Must reside in a HOPCo CNS Service Desk supported market
  • Mostly remote work with some need to be on-

PHYSICAL/MENTAL DEMANDS
  • Requires sitting and standing associated with a normal office environment.
  • Some bending and stretching are required.
  • Manual dexterity using a calculator and computer keyboard

ORGANIZATIONAL REQUIREMENTS
  • HOPCo Mission, Vision, and Values must be read and signed.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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