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Manager Systems Support Engineer Jobs in Houston, TX

Foxconn Assembly LLC

IT Support Engineer

Houston, TX · On-site

We are seeking a highly skilled IT Production Support Engineer to ensure the seamless operation of ... Intermediate proficiency in SAP System Management , Windows Server , and Quality Tools . * Basic ...

EPMA

CloudFlare WAF Support Engineer

Houston, TX · On-site

CloudFlare WAF Support Engineer Type : 6-month contract Location : Houston Downtown- Need to be ... Exposure to web application security and WAF policy management * Ability to support an existing ...

Vitol

Data Support Engineer

Houston, TX · On-site

$109K - $131K/yr

Vitol produces, manages and delivers energy and commodities to consumers and industry worldwide. In ... Familiarity with Linux/Unix and Windows operating systems. * Experience with monitoring tools such ...

Vitol

Data Support Engineer

Houston, TX · On-site

$109K - $131K/yr

Vitol produces, manages and delivers energy and commodities to consumers and industry worldwide. In ... Familiarity with Linux/Unix and Windows operating systems. * Experience with monitoring tools such ...

New

NuScale Power, LLC

IT Systems Support 3

Houston, TX · On-site

Reporting to the Helpdesk Supervisor, the IT Systems Support 3 works collaboratively with all ... Provides updates, status and completion information to supervisor, manager, and/or users, via voice ...

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All JobsSystems Support Engineer JobsManager Systems Support Engineer JobsManager Systems Support Engineer Jobs in Houston, TX

Manager Systems Support Engineer information

See Houston, TX salary details

$18

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$72

How much do manager systems support engineer jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for manager systems support engineer in Houston, TX is $40.96, according to ZipRecruiter salary data. Most workers in this role earn between $30.29 and $46.39 per hour, depending on experience, location, and employer.

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.
What are popular job titles related to Manager Systems Support Engineer jobs in Houston, TX? For Manager Systems Support Engineer jobs in Houston, TX, the most frequently searched job titles are:
What job categories do people searching Manager Systems Support Engineer jobs in Houston, TX look for? The top searched job categories for Manager Systems Support Engineer jobs in Houston, TX are:
What cities near Houston, TX are hiring for Manager Systems Support Engineer jobs? Cities near Houston, TX with the most Manager Systems Support Engineer job openings:
Manager Systems Support Engineer jobs near you

IT Support Engineer

Foxconn Assembly LLC

Houston, TX • On-site

Full-time

Re-posted 25 days ago

Job description

We are seeking a highly skilled IT Production Support Engineer to ensure the seamless operation of both internal SFC/MES-developed systems and third-party IT applications used in production functions. The role is critical for maintaining system performance, providing first-level support, and addressing application-related incidents quickly and effectively. This position involves overseeing production systems, assisting end users, and contributing to process improvement efforts to optimize the overall production environment.
Key Responsibilities:
  • IT Application Support:
    Ensure continuous functionality of both internal and third-party applications that support production operations. Proactively address and resolve application-related incidents, minimizing downtime and ensuring users receive effective and timely support.
  • End-User Assistance:
    Provide support to end users via email, phone, in-person interactions, or the ticketing system. Troubleshoot and resolve technical issues efficiently, ensuring minimal disruption to production operations.
  • 24/7 IT Support Line Management:
    Manage the 24/7 IT support and helpdesk line, ensuring continuous availability of support services and quick resolution of technical issues across shifts and during off-hours.
  • Data Reporting Support:
    Assist various departments (Manufacturing, Quality Assurance, Engineering, Production Planning, Warehouse, etc.) with accurate and timely reporting, ensuring data integrity and compliance with operational requirements.
  • Problem Documentation & Resolution:
    Document technical issues, analyze symptoms, and identify the root causes of production-related problems. Develop and implement effective solutions while ensuring proper documentation for future reference and to prevent recurrence.
  • System Administration:
    Administer production systems, including user creation, system deployments, software installations, and troubleshooting. Ensure seamless system performance through regular maintenance and quick resolution of system issues.
  • Issue Detection & Process Improvement:
    Identify recurring system issues and areas for improvement in system stability. Collaborate with teams to propose and implement solutions to enhance performance, reliability, and overall system optimization.
  • Task Monitoring:
    Monitor IT-related tasks including production jobs, system interfaces, and alert systems. Proactively detect issues and take necessary actions to ensure smooth operations.
  • Collaboration with Development Team:
    Work closely with the development team and other IT support functions to resolve complex issues. Participate in system improvements and enhancements to ensure optimal system performance.

Required Qualifications:
  • Education:
    • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent practical experience).
  • Experience:
    • Proven experience (3+ years) in IT support, specifically in production environments or manufacturing systems (preferably with SFC/MES applications).
    • Experience managing 24/7 IT support functions and troubleshooting production issues in real-time.
  • Technical Skills:
    • Advanced proficiency in Microsoft Office and Microsoft SQL Server.
    • Intermediate proficiency in SAP System Management, Windows Server, and Quality Tools.
    • Basic proficiency in DevOps, UML Modeling, and Power BI.
    • Strong understanding of system administration tasks, including user management, software deployment, and troubleshooting.
  • Soft Skills:
    • Excellent communication skills, both written and verbal, with the ability to explain technical issues to non-technical users.
    • Strong problem-solving skills, with the ability to analyze complex technical issues and identify root causes.
    • Proactive approach to issue detection and resolution.
    • Strong team collaboration skills to work with cross-functional teams and support functions.
    • Ability to manage multiple tasks efficiently and effectively, even in high-pressure environments.

Preferred Qualifications:
  • Experience with DevOps practices and automation in IT environments.
  • Familiarity with Manufacturing Execution Systems (MES) and Shop Floor Control (SFC) systems.
  • Experience in Power BI or other data reporting tools for effective reporting and visualization.
  • ITIL or other relevant certifications would be an advantage.

Working Conditions:
  • This position may involve working in shifts to manage the 24/7 IT support line.
  • The role is primarily based in an office environment but may require onsite support in production areas.
  • Flexibility to support urgent issues during off-hours or weekends as required.

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