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Manager Systems Support Engineer Jobs in Austin, TX

Civitas Learning

Customer Support Engineer

Austin, TX · On-site

The Customer Support Engineer provides ETL, data engineering, and product support to customers and ... Develop and debug ETL data transformations to map customer data systems into our canonical data ...

Civitas Learning

Customer Support Engineer

Austin, TX · On-site

The Customer Support Engineer provides ETL, data engineering, and product support to customers and ... Develop and debug ETL data transformations to map customer data systems into our canonical data ...

Hireblazer

SailPoint Support Engineer

Austin, TX · On-site

$101K - $133K/yr

... Systems Integration Responsibilities: The client is seeking a skilled and motivated Network ... Implement and manage identity governance policies, access certifications, and role-based access ...

Eliassen Group

P2 Application Support Engineer

Austin, TX · Remote

$40 - $50/hr

Ability to work independently and as part of a team with strong time management. * Customer service ... Bachelor's degree in Computer Science, Information Technology, Information Systems, or related ...

Orbotech

Customer Support Engineer

Austin, TX

$25.15 - $42.75/hr

... engineers, 24/7 technical support teams and knowledge ... management systems; and an extensive parts network to ensure worldwide availability of parts ...

Eliassen Group

P2 Application Support Engineer

Austin, TX · On-site

$40 - $50/hr

Ability to work independently and as part of a team with strong time management. * Customer service ... Bachelor's degree in Computer Science, Information Technology, Information Systems, or related ...

Wise

API Integration Support Engineer

Austin, TX

$101K - $136K/yr

Company Description Wise is a global technology company, building the best way to move and manage ... You will independently test and debug REST APIs, interpret system logs, and query databases to ...

Kla

Customer Support Engineer

Austin, TX

$25.15 - $42.75/hr

... engineers, 24/7 technical support teams and knowledge ... management systems; and an extensive parts network to ensure worldwide availability of parts ...

INSPYR Solutions

Support Engineer - Security

Austin, TX · On-site

$50 - $54/hr

... management at massive scale. In this role, you'll work directly with internal and external ... Bachelor's degree in Computer Science, Information Systems, Computer Engineering, Cyber Security, ...

Wise

API Integration Support Engineer

Austin, TX

$103K - $138K/yr

Company Description Wise is a global technology company, building the best way to move and manage ... You will independently test and debug REST APIs, interpret system logs, and query databases to ...

Enovis

Systems Engineer III

Austin, TX · On-site

Systems Engineering II Location: Austin, Texas Job Title/High Level Position Summary: * We are ... Support lifecycle management of existing systems and continuous improvement of platform ...

Enovis

Systems Engineer III

Austin, TX

Systems Engineering II Location: Austin, Texas Job Title/High Level Position Summary: * We are ... Support lifecycle management of existing systems and continuous improvement of platform ...

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All JobsSystems Support Engineer JobsManager Systems Support Engineer JobsManager Systems Support Engineer Jobs in Austin, TX

Manager Systems Support Engineer information

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How much do manager systems support engineer jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for manager systems support engineer in Austin, TX is $42.51, according to ZipRecruiter salary data. Most workers in this role earn between $31.44 and $48.12 per hour, depending on experience, location, and employer.

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.
What are popular job titles related to Manager Systems Support Engineer jobs in Austin, TX? For Manager Systems Support Engineer jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Manager Systems Support Engineer jobs in Austin, TX look for? The top searched job categories for Manager Systems Support Engineer jobs in Austin, TX are:
What cities near Austin, TX are hiring for Manager Systems Support Engineer jobs? Cities near Austin, TX with the most Manager Systems Support Engineer job openings:
Manager Systems Support Engineer jobs near you

Customer Support Engineer

Civitas Learning

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

The Customer Support Engineer provides ETL, data engineering, and product support to customers and internal teams in our Services department. Specifically, this team member will focus on constructing and testing custom filters and custom ETL logic for our customers, as well as investigating and correcting complex bug fixes within our ETL codebase. More broadly, this position is responsible for resolving Tier 2 support issues by troubleshooting workflows, implementing SQL code and configuration changes, and translating customers' business logic into SQL code. The SQL Support Engineer ensures all matters reach full-circle resolution by thoroughly tracking the lifecycle of an issue and maintaining frequent and strong lines of communication with our customers. You will also help build and maintain data engineering and product documentation.
The Customer Support Engineer will work as part of the Customer Support team within the Customer Experience team at Civitas Learning. The primary functions of the Customer Support team are to maintain data freshness and accuracy in customers' apps, maintain app usability, and implement custom code solutions post-deployment to fulfill our customers' needs.
Primary Responsibilities
  • Develop and debug ETL data transformations to map customer data systems into our canonical data schema using SQL
  • Monitor, troubleshoot, and resolve issues with production ETL workflows
  • Develop and debug data extracts and ingest behavior using AWS and Linux cloud-based tools
  • Read and write complex multi-table SQL statements, optimizing for efficiency and minimizing technological risk
  • Reproduce and diagnose the cause of product/data defects by investing app behavior, tracing to underlying customer-side database, and identifying cause in SQL codebase
  • Provide engineering and product support via email to customers and internal teams
  • Gather information and prescribe customer steps to resolution for expected vs. actual outcomes
  • Gather customer requirements and business logic and translate into SQL logic for use in custom data views and filters
  • Create technical documentation to serve as a knowledge base for handling recurring support and data engineering needs
  • Ensure customer inquiries are responded to within established timeframes and support service levels are achieved

Qualifications
  • Experience reading and writing complex SQL logic
  • 2+ years experience in technical support or equivalent customer-facing role with a track record of increased responsibility
  • Experience working from a Linux command-line
  • Ability to navigate SIS, LMS, and homegrown databases for root cause problem identification and analysis
  • Possess advanced customer relations skills to de-escalate situations and build customer trust
  • Excellent written, verbal, and listening skills to convey complex technical issues to appropriate audiences correctly for action or education
  • Demonstrated experience learning new technical skills or product quickly
  • Demonstrated appetite for working on vague technical problems with minimal guidance or training
  • Experience in a tightly-knit team environment

Nice to Have Skills
  • ETL pipeline development
  • AWS (S3, Redshift)
  • PeopleSoft, Banner, Colleague or Degree Works databases
  • Python, PHP, and/or Java

About Civitas Learning:
Civitas Learning helps colleges and universities harness the power of their student data to improve student success outcomes. We embed actionable intelligence in workflow tools so higher education can focus their student success strategies, deliver proactive care, inspire holistic advising, and quickly measure what's working for whom. With our platform, software and services, our customers empower leaders, advisors, faculty, & students to measurably improve enrollment, persistence, and graduation outcomes.
Today, we work with 375 colleges and universities, serving nearly 8 million students. Together with our growing community of customers, we are making the most of the world's learning data to help graduate a million more students per year by 2025. For more information, visit: www.civitaslearning.com.
Civitas Learning is located in the heart of downtown Austin, directly across from Lady Bird Lake and the Austin Hike and Bike Trail. Civitas offers a comprehensive benefits package including medical, dental, vision, disability insurance, onsite paid parking, 401-K Program and a flexible paid time off policy. Civitas Learning is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
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