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Manager Systems Support Engineer Jobs in Austin, TX

Gotransverse

Technical Support Engineer

Austin, TX · On-site

$70K - $80K/yr

Role Overview As a Technical Support Engineer based in Austin, you will be a trusted technical ... Management. * Familiarity with common operating systems (Windows, macOS, Linux) and the command ...

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Trading Systems Support Lead

Austin, TX

From day one, you will work closely with traders and engineers on the trading floor, staying close ... managing incident tracking and reporting * Build and enhance monitoring tools and dashboards to ...

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Trading Systems Support Lead

Austin, TX · On-site

From day one, you will work closely with traders and engineers on the trading floor, staying close ... managing incident tracking and reporting * Build and enhance monitoring tools and dashboards to ...

LogicMonitor

Premier Support Engineer

Austin, TX · On-site

As a Premier Support Engineer (PSE), you will provide dedicated support to our Premier Support ... You will be the primary point of contact for incoming customer requests, own logging and managing ...

LogicMonitor

Premier Support Engineer

Austin, TX

As a Premier Support Engineer (PSE), you will provide dedicated support to our Premier Support ... You will be the primary point of contact for incoming customer requests, own logging and managing ...

Orbotech

Customer Support Engineer

Austin, TX · On-site

$29.19 - $49.62/hr

... engineers, 24/7 technical support teams and knowledge ... management systems; and an extensive parts network to ensure worldwide availability of parts ...

Cgm

Technical Support Engineer I

Austin, TX · Hybrid

Create the future of e-health together with us by becoming a Technical Support Engineer I At ... Clearly documents customer tickets in the CRM system and follows the processes established for CRM ...

Apar Technologies

Jira Support Engineer

Austin, TX · On-site

$52.25 - $68.50/hr

Contract / Full Time Notes from Hiring Manager: Key Skills: Jira Admin, Groovy Scripting, Post ... The Jira Support Engineer will be responsible for administering, configuring, and supporting Jira ...

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All JobsSystems Support Engineer JobsManager Systems Support Engineer JobsManager Systems Support Engineer Jobs in Austin, TX

Manager Systems Support Engineer information

See Austin, TX salary details

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How much do manager systems support engineer jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for manager systems support engineer in Austin, TX is $42.51, according to ZipRecruiter salary data. Most workers in this role earn between $31.44 and $48.12 per hour, depending on experience, location, and employer.

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.
What are popular job titles related to Manager Systems Support Engineer jobs in Austin, TX? For Manager Systems Support Engineer jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Manager Systems Support Engineer jobs in Austin, TX look for? The top searched job categories for Manager Systems Support Engineer jobs in Austin, TX are:
What cities near Austin, TX are hiring for Manager Systems Support Engineer jobs? Cities near Austin, TX with the most Manager Systems Support Engineer job openings:
Manager Systems Support Engineer jobs near you

Technical Support Engineer

Gotransverse

Austin, TX • On-site

$70K - $80K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 5 days ago

Job description

About Gotransverse LLC
Gotransverse has been named a winner on Built In Austin's 2026 Best Places to Work list. Check us out among Austin's Best Places to Work, Best Midsize Companies, and Best Paying Companies.
Gotransverse is more than just a company-we're a team driven by innovation, creativity, and a shared passion for delivering world-class billing and revenue solutions. Our culture thrives on collaboration, diverse perspectives, and a relentless focus on pushing boundaries to achieve excellence.
Our headquarters is located in the heart of Austin, TX-one of the most dynamic and vibrant cities in the U.S. Known for its booming tech scene, Austin offers an exciting mix of top-tier technology companies, live music, festivals like SXSW and ACL, and unique local experiences.
We're not just looking for talent-we're seeking thinkers, problem-solvers, and individuals who bring fresh ideas to the table. At Gotransverse, we value people who aren't afraid to challenge the status quo and who thrive in a fast-paced, dynamic environment. We believe in balancing hard work with a great sense of humor and camaraderie because life's too short not to enjoy the work you do and the people you do it with.
Why Work With Us?
We believe in supporting our employees with a rewarding work environment and meaningful benefits. Here are just a few ways we invest in your growth, well-being, and success:
  • Professional Development - Grow your skills through workshops, training programs, and opportunities for advancement.
  • Health & Wellness - Comprehensive health benefits to support your physical and mental well-bing.
  • Work-Life Balance - Flexible work hours and remote work options to help you balance your career and personal life.
  • GT's Hybrid Work Model - Gotransverse is excited to offer a hybrid model to their employees with the expectation of workin in our Downtown Austin office 2-3 days a week, depending on the role. This flexible hybrid approach gives team members the best of both worlds: focus time along with in-person collaboration that fosters trust and unlocks creativity.

Role Overview
As a Technical Support Engineer based in Austin, you will be a trusted technical partner for our customers - owning issues end-to-end, digging into data to find root causes, and communicating clearly with both technical and non-technical audiences. You will work closely with Engineering, Operations, Product, and Customer Success to resolve complex problems and shape product improvements. This role is ideal for someone who is curious, analytical, and energized by turning messy data and ambiguous customer issues into clear answers.
Key Responsibilities
  • Serve as the primary technical contact for customers - own cases from first response through resolution.
  • Investigate and troubleshoot product issues across web, API, and database layers; reproduce, isolate, and document root cause.
  • Run SQL queries and analyze logs, usage data, and error patterns to diagnose problems and surface trends.
  • Communicate clearly and empathetically with customers - setting expectations and keeping stakeholders informed.
  • Partner with Engineering and Product to escalate complex issues, file actionable bug reports, and advocate for customer needs.
  • Maintain accurate, well-organized records in the ticketing system; track recurring issues and contribute to backlog prioritization.
  • Build and update knowledge base articles, FAQs, runbooks, and internal documentation to scale support quality.
  • Identify automation and process improvements that reduce response time and improve customer outcomes.

Required Qualifications
  • Strong data analysis skills - confident writing intermediate-to-advanced SQL (joins, aggregations) to investigate issues and answer customer questions.
  • Comfort working with spreadsheets (Excel, Google Sheets or similar) to slice data and spot patterns.
  • Excellent written and verbal communication skills - able to translate technical detail for non-technical customers and stakeholders.
  • Proven track record managing customer communication across multiple channels (tickets, email, live chat, calls).
  • Strong problem-solving instincts: methodical, curious, and persistent when chasing root cause.
  • Experience with ticketing/support platforms such as Zendesk, Jira Service Management.
  • Familiarity with common operating systems (Windows, macOS, Linux) and the command line.
  • Ability to work independently, prioritize a queue, and manage multiple cases without losing the thread.
  • Based in Austin, TX, or able to work on-site / hybrid from our Austin office.

Preferred Qualifications (Nice to Have)
  • 2+ years in a technical support, support engineering, or similar customer-facing technical role at a software or SaaS company.
  • Experience supporting B2B SaaS products with technical or developer-facing customers.
  • Working knowledge of REST APIs, webhooks, and reading/debugging API requests and responses.
  • Experience with log analysis and monitoring tools (LM, Sumo).
  • Exposure to cloud platforms (AWS, GCP, or Azure) and basic networking concepts.
  • Prior experience writing customer-facing technical documentation or knowledge base content.
  • Technical certifications or relevant coursework in computer science, information systems, or analytics.

Compensation & Benefits
Base salary range: $70,000 - $80,000, commensurate with experience. In addition, we offer:
  • Medical, dental, and vision insurance with employer-paid premium options.
  • Generous paid time off, plus paid company holidays and sick leave.
  • Hybrid work flexibility from our Austin office.
Equal Opportunit Equal Opportunity
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
The pay range for this role is:
70,000 - 80,000 USD per year (Austin HQ)

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