Manager Systems Support Engineer Jobs in Virginia

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Job Category
Software Engineering
Job Details
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Overview of the Role:
The Build and Automation team is a critical part of Salesforce's infrastructure engineering organization, responsible for coordinating and securing build activities in restricted environments. We are looking for a Manager of Systems Engineering to serve as the key liaison between build engineers and commercial service teams, driving compliance, automation, and operational excellence in classified environments.
Responsibilities:

• Coordinate build activities in restricted regions, serving as the liaison between build engineers and the commercial service teams that own and operate services.
• Collaborate with technical staff to resolve complex issues, drive Root Cause Analyses (RCAs), and transition findings to the Global Solutions team.
• Automate the detection and resolution of recurring build issues, and identify new opportunities to improve processes within the restricted environment.
• Ensure all work aligns with internal compliance policies and prepare or assist with technical proposals for new work opportunities.

Required Qualifications:

• Active Top Secret/Sensitive Compartmented Information (TS/SCI) clearance with polygraph required.
• 2+ years of proven experience managing a team of developers or engineers in a restricted environment.
• Systems engineering experience in enterprise-scale internet service engineering or a related support role.

Preferred Qualifications:

• Bachelor of Science (BS) or higher degree in Computer Science plus relevant job-related experience.
• Expertise in Kubernetes-based deployments and development.
• Hands-on experience configuring and running Amazon Web Services (AWS) using the Command Line Interface (CLI) / Software Development Kits (SDKs).
• Experience within both the Intelligence Community (IC) and Department of Defense (DOD) environments, and with distributed systems at scale.

This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.
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