Manager Systems Support Engineer Jobs in Quantico, VA

ABOUT US

We're the world's leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value - across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we're proud to support the global economy.

We're unique too. We were established to find a better way for the global financial community to move value - a reliable, safe and secure approach that the community can trust, completely. We're always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

Swift is unable to sponsor an employment authorization for this position now or in the future.

About the Role

What to Expect:

As a Senior Linux Systems Support Engineer in the Windows and RHEL Services Squad, you will:

• Serve as a senior technical owner for Linux platforms in production and preproduction environments
• Provide L2 operational support for Linux systems, including incident triage, rootcause analysis, and permanent remediation
• Lead and participate in complex troubleshooting of OS, performance, and platformlevel issues
• Execute and support patching, upgrades, and lifecycle activities in accordance with change and release management standards
• Collaborate with Product Owners, application teams, and other infrastructure squads to ensure stable, reliable platform services
• Identify recurring operational issues and drive continuous improvement through better tooling, documentation, and processes
• Contribute to monitoring, alerting, and observability improvements to reduce reactive firefighting
• Mentor and guide junior engineers, promoting strong operational practices and troubleshooting discipline
• Document systems, procedures, and operational runbooks; communicate clearly with both technical and nontechnical stakeholders
• Participate in oncall rotations and provide seniorlevel support during incidents when required

What will make you successful:

We are seeking professionals with:

• Bachelor's degree in information technology, Computer Science or Engineering
• Demonstrated expertise administering and supporting enterprise Linux environments (Red Hat Enterprise Linux)
• Microsoft or Red Hat professional certifications are a plus (e.g., MSCA/MSCE, RHCSA/RHCE)
• 7-10 years of experience supporting and engineering largescale Linux platforms, primarily Red Hat Enterprise Linux, across virtualized environments
• Strong background in production operations, including incident response, problem management, and change execution
• Experience working in highavailability, missioncritical environments with formal operational and change management disciplines
• Exposure to automation and scripting in support of operational efficiency (not necessarily as a primary automation developer)

Technical Skills

Linux Systems Expertise

• Strong handson experience with Red Hat Enterprise Linux administration
• OS installation, configuration, hardening, and lifecycle management
• Troubleshooting complex OS and performance issues (CPU, memory, disk, I/O)
• System logging, diagnostics, and rootcause analysis

Windows (Secondary)

• Working knowledge of Windows VM administration
• Ability to troubleshoot crossplatform issues in mixed environments

Infrastructure & Platform

• Understanding of enterprise storage concepts and protocols (NFS, SMB, iSCSI)
• Filesystem management and tuning (XFS, ext4, NTFS)
• Experience with backup, restore, and recovery processes
• Familiarity with virtualization platforms (VMware vSphere preferred)

Automation & Tooling (SupportFocused)

• Working knowledge of Ansible, Python, or shell scripting to support operational tasks
• Ability to read, use, and extend existing automation and playbooks
• Familiarity with Git and configurationascode concepts

Networking Fundamentals

• Solid understanding of TCP/IP, DNS, routing, and service connectivity
• Ability to troubleshoot networkrelated impacts on system behavior

Operational Practices

• Understanding of ITILaligned incident, problem, and change management.
• Experience operating within formal production controls.

Professional Skills

• Strong sense of ownership and accountability for platform stability
• Calm, methodical approach to troubleshooting under pressure
• Clear and effective communicator, especially during incidents
• Comfortable working in an Agile, squadbased model
• High adaptability in a changing technical and organizational environment
• Willingness to support occasional weekend work and oncall duties

The estimated salary range for a new hire in this position in Virginia is $101,303.00 USD Annual MINIMUM to $188,135.00 USD Annual MAXIMUM. Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. Our compensation packages include a competitive base salary and bonus opportunity for all employee's contingent on personal and company performance. Our generous benefits program includes medical, dental, vision and life insurance with no premium costs for our employees and their families, and retirement plan plus matching 401k.