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Manager Systems Support Engineer Jobs in Michigan

Woodsidebible

SYSTEMS ENGINEER

Troy, MI · On-site

Woodside Bible Church is seeking a Systems Engineer to maintain all production systems within the ... Provide hands-on Sunday morning production support (audio, video, lighting, or stage management) at ...

Amazon

Support Engineer IV - AMZ9802461

Detroit, MI · On-site

$90K - $158K/yr

Manage monitoring and metrics, respond rapidly to API outages, and resolve technical issues ... system health. Participate in a 24/7 on-call rotation to support customers. Position Requirements:

Brunswick

Scoring POS Systems Support Tech

Muskegon, MI · On-site

$45K - $50K/yr

... CRM platforms, and a variety of serial- and network-connected devices. We are looking for ... Provide guidance and support for basic system operation and usage questions. * Assist customers ...

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Manager Systems Support Engineer information

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are popular job titles related to Manager Systems Support Engineer jobs in Michigan?

For Manager Systems Support Engineer jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Manager Systems Support Engineer jobs in Michigan look for?

The top searched job categories for Manager Systems Support Engineer jobs in Michigan are:

What cities in Michigan are hiring for Manager Systems Support Engineer jobs?

Cities in Michigan with the most Manager Systems Support Engineer job openings:

Manager Systems Support Engineer jobs near you
Infographic showing various Manager Systems Support Engineer job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 22% Part Time, 2% Temporary, 5% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Technical Support Engineer/Field Applications Engineer

Novi, MI • On-site

Diversified Technical Systems, Inc.
Manufacturing • 51 - 200 employees
Learn more about Diversified Technical Systems, Inc.external

$81K - $130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 15 days ago

Job description


Summary
The Technical Support Engineer provides hands-on technical support for DTS hardware and software systems used in automotive crash and component testing environments. This role serves as a front-line resource within the DTS Help Center, owning customer issues from initial ticket through resolution.
The position requires strong practical troubleshooting ability across sensors, data acquisition systems (DAS), and electronic systems, both remotely and on-site at customer facilities. Support is delivered through a combination of ticket-based workflows (Salesforce), phone, and on-site troubleshooting, often in time-sensitive test environments.
Responsibilities and Duties include but are not limited to:
  • Provide technical support for DTS hardware and software systems by diagnosing, troubleshooting, and resolving customer issues involving data acquisition systems (DAS), sensors, wiring, and signal integrity
  • Serve as a front-line resource for the DTS Help Center (Salesforce), owning and managing support tickets from intake through resolution while handling multiple issues concurrently
  • Deliver support via phone, email, remote sessions, and on-site visits, including participation in escalation or time-critical support situations
  • Perform hands-on troubleshooting using tools such as multimeters and oscilloscopes to identify and resolve:
  • Wiring and connector faults
  • Signal noise and grounding issues
  • Channel or data acquisition failures
  • System configuration and setup errors
  • Support customer activities in crash labs, component test labs, and other engineering environments, including:
  • Sensor installation and routing
  • System setup, configuration, and calibration
  • Test readiness and validation support
  • Test, evaluate, and verify system and product performance to ensure alignment with customer requirements and data quality expectations
  • Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides based on recurring issues and field experience
  • Collaborate with engineering and product development teams to communicate field issues, product gaps, and improvement opportunities
  • Provide remote and on-site customer training, demonstrations, and technical guidance related to DTS systems and best practices
  • Progress toward independent support of customer issues and field activities within 6-12 months, including the ability to troubleshoot systems directly in customer lab environments
  • Assist, as needed over time, with development of custom support solutions, including cables, interface components, and system modifications
  • Contribute to internal knowledge sharing, mentoring, and continuous improvement initiatives
  • Performs other related duties and responsibilities as requested by DTS management

Experience and Skills
Qualifications and Skills: To perform this job successfully, an individual must be able to perform the Responsibilities and Duties satisfactorily. The qualifications and skills listed below are representative of the knowledge, skills, and/or abilities for the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.
  • Technical degree in electronics, engineering, or a related field (or equivalent hands-on experience), with approximately 2-5 years of experience in a technical role involving data acquisition systems, sensors, electronics, or embedded systems
  • Demonstrated hands-on troubleshooting experience is required, including the ability to identify and resolve real-world hardware and system issues (not limited to following documentation)
  • Working knowledge of:

o Electrical fundamentals (voltage, current, grounding)
o Sensors and signal measurement
o Data acquisition systems or instrumentation
Computer Network Systems (TCP/IP, UDP) and packet level debugging tools (eg. Wireshark)
  • Experience using basic diagnostic tools such as:

o Multimeter (required)
o Oscilloscope (basic familiarity required; advanced skills developed over time)
  • Experience in customer-facing technical roles, with the ability to communicate clearly and effectively in high-pressure or time-sensitive situations
  • Demonstrated ability to:

o Diagnose issues with incomplete information
o Manage multiple concurrent tasks and priorities
o Take ownership of issues through resolution rather than escalating prematurely
  • * Ability to work effectively in hands-on lab and field environments, including frequent interaction with sensors, wiring, and hardware systems
  • * Experience working in automotive, aerospace, or test lab environments (crash, component, or validation testing) is strongly preferred
  • * Familiarity with automotive OEM and Tier 1 customer environments, particularly in the Eastern United States, is preferred
  • * Exposure to signal integrity troubleshooting (noise, grounding, interference, synchronization) is preferred
  • * Ability and willingness to travel to customer sites for support, training, and test activities, including frequent local travel and occasional domestic travel
  • * Strong analytical, problem-solving, and interpersonal communication skills are necessary
  • * Ability to adapt to changing priorities, work independently, and devel

Job Benefits
Why Join DTS?
For six consecutive years, DTS has been recognized as one of the "Best Places to Work"-and for good reason. We believe happy, empowered employees lead to exceptional customer outcomes. Here's what we offer:
  • Competitive base salary and performance bonus structure
  • Flexible work schedules
  • Six paid company holidays plus the final week of the year off (paid)
  • Free on-site EV charging stations
  • Comprehensive medical, dental, and vision insurance
  • Employer-paid life insurance
  • Voluntary insurance plans including accident and critical illness coverage
  • Tuition and training assistance
  • 401(k) with employer match

Estimated Salary Range:
The estimated salary range listed below allows for candidates with various levels of skill and experience to be considered, as well as room for growth achieved within the role over time. Offers extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.
$81k - $130k annualized
Work Environment, Physical Demands, and Equipment Use
This position works in an environment in which safety; environmental and health concerns may demand constant attention. The work environment is a production and engineering area and typical business office. The employee is frequently required to stand, walk, sit, and have the ability to lift and carry up to 50 lbs.
Occasional US and/or international travel to customer, vendor, corporate, and/or other sites may be necessary based on business or customer needs.
ITAR Statement
This position requires compliance with U.S. Export Control requirements. Therefore, candidates must qualify as a a U.S. Person as defined by 22 C.F.R. 120.15.
Equal Opportunity Statement
DTS is committed to a diverse and inclusive workplace. We are proud to be an Equal Opportunity Employer and make employment decisions without regard to race, religion, sex/gender, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local regulations.

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