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Manager Systems Support Engineer Jobs in Troy, MI

E-Solutions, Inc.

SCCM Support Engineer

Detroit, MI · On-site

Job Tittle: - SCCM Support Engineer Work Location: - Detroit, MI Type of hire: - Full-time Key ... Focused approach towards deployment management, system optimization, and process automation ...

Infosys

SCCM Support Engineer

Detroit, MI · On-site

... modern device management. • Monitor system performance and health. • Generate reports on ... Provide support for complex end-user computing solutions. • Develop and deploy scripts for ...

Infosys

SCCM Support Engineer

Detroit, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

With over four decades of experience in managing the systems and workings of global enterprises, we ... Provide support for complex end-user computing solutions. • Develop and deploy scripts for ...

VeridianTech

Senior ALM Tool Support Engineer

Detroit, MI · On-site

$95K - $130K/yr

Senior ALM Tool Support Engineer (Lead/SME) Detroit, MI (Onsite) Contract Role Summary Responsible ... Manage version control systems (SVN, Perforce) including branching, merging strategies, and ...

OxTS RD

Senior Customer Support Engineer

Detroit, MI · On-site

$90 - $120/hr

  • Medical

  • Retirement

Global Customer Support Manager Description Reporting to the Global Customer Support Manager, the ... Follow systems and processes to funnel customer feedback, issues and requests for new features, to ...

New

OxTS RD

Senior Customer Support Engineer

Bloomfield Hills, MI · On-site

$90 - $120/hr

  • Medical

  • Retirement

Global Customer Support Manager Description Reporting to the Global Customer Support Manager, the ... Follow systems and processes to funnel customer feedback, issues and requests for new features, to ...

New

P2PSoftTek Inc

AWS Support Engineer

Detroit, MI · On-site

... management processes and assist with deployment validations during off-hours maintenance windows - Identify patterns in recurring incidents and raise improvement tickets to engineering teams Required ...

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All JobsSystems Support Engineer JobsManager Systems Support Engineer JobsManager Systems Support Engineer Jobs in Troy, MI

Manager Systems Support Engineer information

See Troy, MI salary details

$18

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$71

How much do manager systems support engineer jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for manager systems support engineer in Troy, MI is $40.65, according to ZipRecruiter salary data. Most workers in this role earn between $30.10 and $46.01 per hour, depending on experience, location, and employer.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What job categories do people searching Manager Systems Support Engineer jobs in Troy, MI look for?

The top searched job categories for Manager Systems Support Engineer jobs in Troy, MI are:

Manager Systems Support Engineer jobs near you
Infographic showing various Manager Systems Support Engineer job openings in Troy, MI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $84,557 per year, or $40.7 per hour.

Engineer - Substation Systems Support (All Levels)

ITC Holdings Corp

Novi, MI • On-site

$85 - $120/hr

Other

Posted yesterday

New

Job description

Engineer - Substation Systems Support (All Levels)

Novi, MI, United States (Hybrid)

Job Description

SUMMARY

The Engineer - Substation Systems Support is responsible for providing support for business objectives through the following specialty areas: Supervisory Control and Data Acquisition (SCADA), telecom, fiber communication, control systems, communication systems, cyber security, physical security systems such as Physical Access Control and Video Management Systems.

RESPONSIBILITIES

  • Designs substation physical security systems.
  • Provides technical support to field personnel and contractors in the installation, operation, maintenance and troubleshooting of SCADA systems, fiber optics, Ethernet networking, serial communication and physical security systems.
  • Evaluates, develops, and implements new components, software, and processes to support SCADA, ethernet/serial communications, access control and surveillance systems.
  • Collaborates with other engineers, departments and utilities to maintain project schedules.
  • Attends meetings and training sessions to increase professional knowledge and skills.
  • Performs NERC CIP compliance activities for department assets.
  • Develops and maintains effective policies, procedures and work instructions.
  • Maintains electronic records pertaining to all physical security applications in accordance with policy.

REQUIREMENTS

  • Bachelor's degree in Engineering with major in Electrical Engineering or Computer Engineering is preferred or relevant, equivalent experience and/or education.
  • Minimum Work Experience Required:
    • Engineer, Associate: No work experience required.
    • Engineer (Intermediate): Minimum of two (2) years of related experience.
    • Engineer, Senior: Minimum of six (6) years of related experience.
  • Co-op/Intern experience at a utility preferred.
  • Proficient knowledge of computer systems, operating systems and computer hardware.
  • Sound analytical, problem-solving, organizational and documentation skills.
  • Self-motivated to learn and understand varying computer/control system architectures and software
  • Ability to communicate effectively both verbally and in writing with superiors and individuals inside and outside of the Company.
  • Ability to work in a team environment.
  • Ability to multi-task.
  • Above average knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint and Access).
  • Ability to learn and utilize job specific software.
  • Ability to analyze and troubleshoot security components and make recommendations to resolve problems.
  • Basic understanding of physical security systems preferred.
  • Basic understanding of optical transport and wireless systems technologies, including both TDM and IP based communication systems preferred.
  • Working knowledge of SCADA protocols, networking and serial communication standards preferred.
  • Familiar with electric drawings, symbology and documentation preferred.

Applicants must be authorized to work in the United States for any employer. ITC does not sponsor employment visas, such as H-1B or TN visas.

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