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Manager Systems Support Engineer Jobs in Troy, MI

BAE Networks

IT Support Engineer

Troy, MI · On-site

$40K - $65K/yr

ABOUT BAE NETWORKS BAE Networks is a managed IT and network services provider based in Troy ... Documenting configurations, time, and work outcomes thoroughly in our ticketing system

BAE Networks

IT Support Engineer

Troy, MI · On-site

$40K - $65K/yr

ABOUT BAE NETWORKS BAE Networks is a managed IT and network services provider based in Troy ... Documenting configurations, time, and work outcomes thoroughly in our ticketing system

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All JobsSystems Support Engineer JobsManager Systems Support Engineer JobsManager Systems Support Engineer Jobs in Troy, MI

Manager Systems Support Engineer information

See Troy, MI salary details

$18

$40

$71

How much do manager systems support engineer jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for manager systems support engineer in Troy, MI is $40.65, according to ZipRecruiter salary data. Most workers in this role earn between $30.10 and $46.01 per hour, depending on experience, location, and employer.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What job categories do people searching Manager Systems Support Engineer jobs in Troy, MI look for?

The top searched job categories for Manager Systems Support Engineer jobs in Troy, MI are:

Manager Systems Support Engineer jobs near you
Infographic showing various Manager Systems Support Engineer job openings in Troy, MI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $84,557 per year, or $40.7 per hour.

Home Energy Technical Support Engineer

Optimal Inc.

Warren, MI • On-site

Contractor

Posted 19 days ago

Job description

Position Summary
The Home Energy Technical Support Engineer serves as the Level 3 troubleshooting lead for OEM Energy Home products. This role is responsible for diagnosing complex technical issues, guiding real-time troubleshooting forums, leading root cause investigations, and driving resolution across customer support, engineering, quality, installer, and supplier teams.
This role is also accountable for turning technical learnings into scalable knowledge. The engineer will create technical bulletins, troubleshooting one-pagers, service guidance, installation manual updates, and troubleshooting manuals to improve operational efficiency and customer outcomes.
Key Responsibilities
Advanced Technical Troubleshooting & Issue Resolution
  • Serve as the primary Level 3 technical escalation resource for OEM Energy Home customer and installation issues.
  • Lead live troubleshooting forums with Technical Advisors, customer tech support teams, engineering, quality, suppliers, installers, and other stakeholders.
  • Diagnose complex issues involving home energy products, EV charging equipment, energy storage, commissioning, connectivity, software behavior, mobile app interactions, and integrated system performance.
  • Review diagnostic data, installation details, system logs, photos, telemetry, case history, and supplier or engineering inputs to identify likely root cause.
  • Drive issue containment, resolution planning, corrective actions, and closure recommendations for escalated technical concerns.
  • Help establish consistent troubleshooting paths, escalation criteria, and issue resolution expectations across support channels.

Product Quality and Continuous Improvement
  • Partner with engineering, quality, field operations, suppliers, installers, and support teams to resolve complex product issues and align corrective actions.
  • Act as the technical bridge between customer-facing support teams and internal product organizations.
  • Represent field, customer, and support learnings in product design reviews, quality reviews, launch readiness discussions, and issue prevention activities.
  • Use field and support data to identify recurring issues, documentation gaps, training needs, diagnostic tool requirements, and customer experience improvements.
  • Promote continuous improvement focused on faster resolution, stronger product reliability, better serviceability, and improved support efficiency.

Technical Documentation & Knowledge Management
  • Create and maintain technical bulletins that communicate known issues, diagnostic steps, repair guidance, and containment actions.
  • Develop concise troubleshooting one-pagers, decision trees, quick-reference guides, and support playbooks for Technical Advisors and customer support teams.
  • Support future updates to installation manuals, troubleshooting manuals, service procedures, and internal knowledge articles.
  • Translate complex engineering and supplier findings into clear, practical guidance that support teams can apply consistently.
  • Ensure documentation reflects the latest product updates, engineering changes, known issue resolutions, and lessons learned from escalations.

Occasional Field Investigation Support
  • Travel as needed to support critical onsite investigations, supplier activities, product launches, validation events, or high-priority customer escalations.
  • Provide onsite technical expertise when remote troubleshooting is insufficient or when direct product observation is required.
  • Capture field observations, installation details, diagnostic findings, and customer impact information to support root cause analysis and corrective action.

Required Qualifications
  • Bachelor's degree in Electrical Engineering, Systems Engineering, Mechanical Engineering, Computer Engineering, or a related technical field, or equivalent practical experience.
  • Demonstrated ability to diagnose and resolve complex technical issues across hardware, software, networking, commissioning, and integrated systems.
  • Experience leading technical investigations and coordinating resolution across cross-functional teams.
  • Strong understanding of electrical systems, power distribution, residential energy systems, EV charging infrastructure, energy storage, or distributed energy resources.
  • Ability to convert complex technical findings into clear guidance for support teams, installers, suppliers, and internal stakeholders.
  • Exceptional written, verbal, analytical, and presentation skills.
  • Ability to influence action and drive issue resolution without direct authority.
  • Strong organizational skills and ability to manage multiple escalations, deliverables, and priorities in a dynamic environment.
  • Willingness to travel approximately 5-10% based on business need.
  • Experience supporting residential energy products, energy storage systems, EV charging equipment, solar or home energy integrations, or IoT-connected products.
  • Familiarity with electrical codes, installation standards, commissioning procedures, and residential power system safety practices.

Preferred Qualifications
  • Located in the metro Detroit area and able to regularly come into the Warren, Michigan office.
  • 4+ years of experience in technical troubleshooting, systems engineering, product support, field service engineering, electrical systems, energy systems, EV charging, or a related technical environment.
  • Experience with diagnostic log analysis, telemetry platforms, remote monitoring tools, mobile app ecosystems, or cloud-connected devices.
  • Experience creating technical bulletins, troubleshooting guides, service procedures, installation guidance, training content, or knowledge base articles.
  • Experience working with suppliers on technical investigations, component concerns, quality issues, or corrective action plans.
  • Experience supporting product launches, quality reviews, design reviews, or service readiness activities.
  • Salesforce experience is also a plus.

Success Profile
  • The ideal candidate is a hands-on technical problem solver who can operate confidently between customer support, engineering, quality, and supplier teams.
  • This person excels at diagnosing ambiguous issues, asking the right technical questions, organizing evidence, documenting clear guidance, and helping the broader organization resolve issues faster and prevent repeat escalations.

Apply