Manager Of Program Operations Jobs in Philadelphia, PA

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At Resources for Human Development (RHD), we believe every individual deserves access to affirming, compassionate, and effective treatment services. We are seeking an experienced and passionate Program Director to lead Morris Home, a pioneering residential substance use treatment program serving transgender, gender-diverse, and gender-affirming individuals seeking recovery.

This leadership role is an opportunity to create a safe, inclusive, and trauma-informed environment where participants can heal, grow, and achieve lasting recovery. The Program Director is responsible for the clinical and operational success of the program while fostering a culture that reflects RHD's values, dignity, respect, and person-centered care.

Morris Home is one of the nation's first residential substance use treatment programs specifically designed to serve transgender and gender-diverse individuals. Through affirming, evidence-based treatment and recovery-focused services, Morris Home provides a supportive environment where participants can address substance use challenges while building the skills and support necessary for long-term wellness.

Our program recognizes the unique needs of the individuals we serve and is committed to providing culturally responsive, trauma-informed care that promotes recovery, empowerment, and community connection.

• Competitive Compensation
• DailyPay – Access Your Earned Wages Before Payday
• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Employee Assistance Program
• Wellness Programs
• Company-Paid Training
• Leadership Development Opportunities

• Executive and Clinical Leadership Experience
• Professional Development Opportunities
• Ongoing Training in Substance Use Treatment and Behavioral Health
• Career Advancement Opportunities
• Opportunity to Lead a Nationally Recognized Program

• Lead a program dedicated to recovery and healing
• Support historically underserved communities
• Foster an affirming and inclusive treatment environment
• Develop and mentor multidisciplinary teams
• Improve outcomes for individuals seeking recovery
• Make a lasting impact on individuals, families, and communities

As a Program Director, you will:

• Provide leadership and oversight for all clinical and administrative operations.
• Ensure the delivery of high-quality, trauma-informed, person-centered services.
• Oversee daily program operations and staff performance.
• Ensure compliance with all licensing, regulatory, accreditation, and funder requirements.
• Maintain oversight of clinical records, employee files, and chart documentation to ensure quality and compliance standards are met.
• Support recruitment, hiring, training, supervision, coaching, and performance management of program staff.
• Provide after-hours on-call leadership and consultation as needed.
• Ensure treatment services align with RHD values and best practices in recovery-oriented care.
• Collaborate with clinical, quality, compliance, human resources, and finance teams to achieve organizational goals.
• Monitor census, billing, revenue cycle performance, and budget expectations to ensure program sustainability.
• Support implementation of evidence-based and trauma-informed practices throughout the program.
• Ensure treatment plans and services meet participant needs and promote successful recovery outcomes.
• Foster an organizational culture of inclusion, accountability, professionalism, and respect.

You may be a great fit if you are:

✔ Compassionate
✔ Inclusive
✔ Strategic
✔ Trauma-Informed
✔ Recovery-Oriented
✔ Collaborative
✔ Accountable
✔ Passionate About Serving Diverse Communities

• Master's degree or higher in Social Work, Counseling, Psychology, Nursing, Public Administration, Chemical Dependency, Medicine, or a related field.
• Minimum of two years of leadership experience in a human services, behavioral health, or substance use treatment setting.
• Experience supervising staff and overseeing program operations.
• Strong knowledge of ASAM 3.5 Residential Treatment Level of Care.
• Knowledge of applicable state regulations and compliance requirements.
• Experience managing program budgets, census goals, billing processes, and financial performance.
• Strong written and verbal communication skills.
• Proficiency with electronic health records and Microsoft Office applications.
• Valid driver's license and ability to travel as needed.
• Required criminal background clearances.

• Experience working within residential substance use treatment programs.
• Experience serving LGBTQ+ communities, particularly transgender and gender-diverse individuals.
• Experience implementing trauma-informed and culturally responsive care practices.
• Clinical licensure or licensure eligibility.

• Full-Time
• Exempt Leadership Position
• On-Call Responsibilities Required
• Evening and weekend availability as needed
• Flexible schedule based on operational and program needs

• Ability to sit, stand, walk, bend, reach, climb stairs, and travel between program locations as needed.
• Ability to perform essential job functions with or without reasonable accommodation.
• Ability to use standard office technology and electronic medical records systems.

Some jobs pay the bills.

Some jobs build careers.

This job creates opportunities for healing, recovery, and hope.

If you're an experienced leader committed to substance use treatment, trauma-informed care, and supporting transgender and gender-diverse individuals on their recovery journey, we encourage you to apply today.

Join Morris Home and help lead a program where affirming care changes lives every day.

Resources for Human Development (RHD) is a national human services organization dedicated to supporting individuals through innovative, person-centered programs in behavioral health, substance use treatment, housing, intellectual and developmental disabilities, and community-based services.

Employment for this position is administered through Apis Services, Inc., a member of the Inperium family of companies.

Apis Services, Inc., Inperium Inc., and affiliates provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and applicable state and local laws and regulations, including nondiscrimination in hiring and employment.

All employment decisions are made without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, gender identity or expression, disability, genetic information, marital status, pregnancy, childbirth, veteran status, or any other status protected by law. This policy of nondiscrimination and equal employment opportunity extends to every phase and aspect of hiring and employment.