Manager Of Program Operations Jobs in Pennsylvania

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CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.
We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.
A Brief Overview
This role is responsible for coordination, administration, and operational functions of educational and employee development/engagement program(s). This role also plans and administers departmental communications.
What you will do

• Oversee program operations and develop policies, planning, and priorities.
• Assign resources and infrastructure for program objectives and monitor progress.
• Oversee, coordinate and communicate program processes and goals.
• Support initiatives to promote program growth, improvement and sustainability.
• Ensure compliance, professional standards and regulatory requirements.
• Oversee program operating budgets and support related finance / billing functions.
• Develop, facilitate and lead improvement of program metrics, tools and reports.
• Assist in development and execution of program outreach, education and advocacy.
• Facilitate and lead committees, meetings (INSPIRE, Lab Week), activities, departmental orientation, and presentations/events.
• Represent the program with internal and external stakeholders including serving as the primary point of contact for program sponsors.
• Support the development of key Program indicators and monitor progress towards them
• Develop and publish departmental communications including newsletters, town hall content, bulletin boards, visuals
• Work with hospital communications to highlight PLM staff or initiatives
• Plan and implement employee well-being initiatives for PLM across enterprise (KOPH and ambulatory) - Professional development week, Lab week, Love your Team week
• Lead departmental new employee orientation, facilitate 30/60/90 day check-ins, partner with HR
• Round with leaders and staff
• Support talent pathways such as MLS Training Program and Mastery Charter Program

Education Qualifications

• Bachelor's Degree Required
• Master's Degree business, healthcare administration, or a health care related field Preferred

Experience Qualifications

• At least three (3) years program management experience. Required
• Previous experience in a healthcare related environment. Required
• At least five (5) years of program management experience Preferred

Skills and Abilities

• Intermediate proficiency with office software (Microsoft Office) including word processing, spreadsheet, and presentation software (Word, Excel, PowerPoint)
• Advanced knowledge of process improvement tools and methodologies.
• Intermediate knowledge of data and database management tools and principles.
• Intermediate knowledge of data analysis tools and practices.
• Intermediate knowledge of accounting, billing and finance principles.
• Excellent verbal and written communications skills
• Excellent interpersonal skills
• Excellent organizational skills
• Excellent time management skills
• Strong conflict resolution skills
• Strong presentation skills
• Solid leadership skills
• Ability to collaborate with stakeholders at all levels
• Ability to work independently with minimal supervision
• Ability to influence others to accomplish tasks outside of the direct span of control

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.
Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.
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