THE BUSINESS
We are Everyday Luxury.
It's what we do and how we do it - together.
It's working alongside world-class talent in pursuit of world-class results.
It's maximizing your potential in a high-performance culture.
It's knowing that wherever you are, you belong.
It's elevating your world - and the world of those who love and will love Aritzia.
It's You. And an endless runway of opportunity.
With a Global Support Campus in Vancouver and additional Support Office hubs in major cities across North America - including Toronto, New York, Los Angeles and Seattle - our workplace network is strategically designed to support our People and serve our Clients a frictionless experience. So, you can do what you do best - with us.
THE TEAM
The mission of theCustomerDepartmenttodeeply understand our customers, create programs and enablers to activate customer value, and advocate for the customer across our channels
Aritzia is growing and ourCustomerteam is growing with it. This is a unique opportunity to be part of the team responsibleforbuilding programs and tools that enable client-focused experiences that balance digital efficiency with human connection.As theSenior Manager / Manager,Customer,you willplay apivotalrole inscalingourcustomer data foundationto enable smarter and fastercustomer decisionsthatdeliver seamless, customer-centric experiencesandsupport with enterprise programs like loyalty and deepening customer insights.With the skills you gain in this role, the opportunities are endless - from a rewarding career inCustomerto continued growth and development with Aritzia.
As theSenior Manager / Manager,Customer you will lead the team to:
Executethe strategic and technical enablement of the Customer Data Platform (CDP), including theselection, implementation, and operationalization of customer data solutions
Establish and enforce enterprise-wide standards for data governance, including ingestion protocols, identity resolution, data quality, and segmentation logic, ensuring compliance, scalability, and integrity across all customer data assets
TheSenior Manager / Manager,Customer has:
Deep hands-on experience with CDPs, CRM platforms, and marketing automation tools, ideally in a technical product management capacity
Ability to translate business concepts (e.g., CLV, loyalty tiers) into data models, segmentation logic, and identity graphs
Proven ability tomanagecross-functional initiatives, driving measurable outcomes through collaborationstakeholdersacross Marketing, Digital, Technology, and Data & Analyticsevento deliver measurable outcomes
At Aritzia, we provide market-leading compensation packages designed to reward impact through our pay-for-performance philosophy.
The range for roles at this level is $100,000 - $300,000 per year. Total compensation may include base, bonus and/or equity depending on the role, which has the potential to be greater than this range.
With comprehensive benefits, aspirational workspaces, and elevated perks and experiences - we provide it all.
Some of the industry-leading benefits you will receive working at Aritzia:
Product Discount - Maybe you've heard of our famous product discount? Or our exclusive private shopping events? You have now.
Baby LeaveProgram-We provide up to 16 weeks of paid time to support you and your growing family.
Aritzia Virtual Wellness - Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they're physical, mental, social or financial.
Aspirational Workplace - Our offices are specially designed to be spaces of creativity, productivity and inspiration.
Amenities - Additional amenities include a private parent's room, shower facilities with elevated complementary conveniences, bike rooms and more.
The Extras - We also offer a multitude of other perks like snacks and refreshments, dry-cleaning, hotel, restaurant discounts, health and wellness discounts, and self-care promos.
ARITZIA
Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.
Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.
We're committed to making your experience positive and transparent. Please note, our recruiters will only contact you using an @aritzia.com email address. If you receive recruitment-related messages from other domains, please disregard them.