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The Data Entry / Enrollment Specialist supports clients throughout the enrollment and maintenance process by accurately entering, updating, and verifying participant information. This role focuses on precise data entry, record management, and administrative support while providing courteous and professional customer service. The specialist helps maintain accurate customer records, collaborates with internal teams and insurance carriers, and occasionally contacts customers by phone to verify demographic details and resolve discrepancies.

• Enter, update, and maintain enrollment and participant data with a high level of accuracy in designated systems and tools.
• Review enrollment forms and supporting documents to ensure completeness, accuracy, and compliance with established guidelines.
• Verify participant demographic and policy information and resolve discrepancies through research and follow-up.
• Contact customers by phone as needed to confirm information, clarify details, and ensure accurate enrollment records.
• Maintain and organize customer records, ensuring data integrity and consistency across systems, including CRM or enrollment management platforms.
• Support benefits administration and insurance enrollment processing by accurately capturing plan selections and changes.
• Collaborate with internal teams and insurance companies to ensure timely and accurate processing of enrollment data.
• Use Microsoft Excel and Outlook to manage data, track activities, and communicate updates to relevant stakeholders.
• Handle confidential information responsibly and in accordance with privacy and security requirements.
• Prioritize tasks and manage multiple deadlines in a fast-paced environment to meet service and processing timelines.
• Provide administrative support as needed, including preparing forms, correspondence, and documentation related to enrollments.
• Complete applications and documents by hand when required, ensuring clear and legible handwriting.
• Contribute to a customer-focused experience by responding to inquiries and providing clear, professional communication.

• 2+ years of experience in administrative support, customer service, enrollment, insurance, healthcare, data entry, or a related field preferred.
• Strong data entry skills with a high level of accuracy and speed.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• Excellent attention to detail and strong organizational skills.
• Ability to handle confidential information with discretion and professionalism.
• Strong written and verbal communication skills.
• Ability to prioritize tasks and manage multiple deadlines in a fast-paced environment.
• Good handwriting skills for completing applications and documents by hand when needed.
• Experience with customer record maintenance.
• Experience using CRM or enrollment management systems.
• Background in benefits administration or insurance enrollment processing.
• Familiarity with health insurance or the employee benefits industry.

• Experience working with insurance companies or sales teams in an enrollment or benefits-related capacity.
• Prior exposure to benefits administration processes and terminology.
• Knowledge of health insurance products and employee benefits structures.
• Comfort working in roles that combine administrative, customer service, and data-focused responsibilities.
• Ability to work both independently and collaboratively to meet shared goals.
• Strong problem-solving skills and the ability to resolve data or enrollment discrepancies efficiently.

The role operates in an office-based, fast-paced environment focused on accurate data processing and customer support. You will work extensively with computers, using Microsoft Excel, Outlook, CRM platforms, and enrollment management systems to manage and maintain customer records. The position involves primarily screen-based work with occasional phone calls to customers and coordination with insurance companies and internal teams. At times, you may complete applications or documents by hand, so clear and professional handwriting is important. The environment emphasizes confidentiality, attention to detail, and meeting multiple deadlines while supporting benefits administration and insurance enrollment activities.

This is a Contract to Hire position based out of Richfield, OH.

The pay range for this position is $22.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Richfield,OH.

This position is anticipated to close on Sep 24, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.