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Manager Customer Success Manager Jobs in Oregon (NOW HIRING)

Tines

Customer Success Manager II - West

OR · On-site +1

$125K/yr

The Customer Success Manager role will play a critical part in the exciting growth trajectory of Tines. As an automation platform, the more the customer automates, the more value they see. Your role ...

Parachute Health

OR · On-site

About the Role As an Enterprise Customer Success Manager, you will own the post-sale relationship for a focused portfolio of high-value, high-complexity customers. These are large-scale DME/HME ...

NetBrain

Customer Success Manager - Boston

OR · On-site +1

$110K - $135K/yr

What We Need NetBrain is looking for a Customer Success Manager (CSM) located in the Boston, MA area to own the full lifecycle of our customer relationships - from onboarding through adoption ...

Fuze Health

Customer Success Manager - FuzeRx

OR · On-site +1

$108K - $135K/yr

The Customer Success Manager role is responsible for ensuring customer satisfaction and retention. You will work cross-functionally to optimize account performance, maximize product/services adoption ...

Lively

Technical Customer Success Manager

OR · On-site +1

About the Role Lively has an amazing Customer Success Team that has continued to grow and expand ... Write and manage technical documentation for internal teams and external customers. Skills ...

Smarsh

Customer Success Manager - Mid Market

Portland, OR · On-site

$70K - $75K/yr

Smarsh is seeking a Customer Success Manager to be part of the growing Smarsh Customer Success Team. In this role you will be responsible for managing the needs of Small Business clients, resolving ...

Tines

Lead Customer Success Manager - West

OR · On-site +1

$190K - $220K/yr

Role Overview As a Lead Customer Success Manager , you will own the post-sales strategic relationship, retention, and value realization across our highest-stakes enterprise accounts. You are a self ...

Chainguard

Customer Success Manager, Enterprise - East

OR · On-site +1

$130K/yr

As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our Commercial customers. You will be responsible for taking lead on customer engagements across ...

Chainguard

Senior Customer Success Manager - Federal

OR · On-site +1

$160K/yr

As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our Federal customers. You will be responsible for taking lead on customer engagements across ...

NetBrain

Customer Success Manager - Austin, TX

OR · On-site +1

$110K - $135K/yr

What We Need NetBrain is looking for a Customer Success Manager (CSM) in central Texas to own the full lifecycle of our customer relationships - from onboarding through adoption, expansion, and ...

Sonatype

Federal Customer Success Manager - DevOps

OR · On-site +1

The Federal Customer Success Manager (CSM) is the strategic post-sales advisor responsible for helping federal customers realize measurable value from their investment in Sonatype by driving adoption ...

Motive

OR · On-site

Strategic Accounts Customer Success Manager About the Role: As a Strategic Accounts Customer Success Manager, you will be the face of Motive for our largest customers. You will be responsible for ...

Prove

Partner Success Manager

OR · On-site +1

$120K - $135K/yr

Manager, Customer Success - Partners FLSA Status: Exempt Location: US, remote The Partner Success Manager oversees partner retention and enablement by acting as a partner advocate within the ...

Steer

Manager of Customer Success

OR · On-site +1

About the Role As the Manager of Customer Success, you will lead our team of 10 Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our ...

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All JobsCustomer Success JobsManager Customer Success Manager JobsManager Customer Success Manager Jobs in Oregon

Manager Customer Success Manager information

What is a customer success manager?

A Customer Success Manager (CSM) is a professional responsible for building strong relationships with customers and ensuring they achieve their desired outcomes while using a company’s products or services. CSMs proactively address customer needs, provide support, and work to maximize customer satisfaction and retention. They often serve as a bridge between customers and internal teams, helping to resolve issues, identify upsell opportunities, and guide users toward best practices.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need a strong understanding of customer relationship management, account management, and a background in business or a related field, often supported by a bachelor’s degree. Familiarity with CRM systems like Salesforce, customer support platforms, and data analytics tools is typically required. Outstanding communication, active listening, problem-solving, and empathy are soft skills that help you build trust and resolve client issues effectively. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

How does a manager customer success manager typically collaborate with other departments to improve client satisfaction?

A Manager Customer Success Manager regularly works cross-functionally with teams such as Sales, Product, and Support to ensure clients receive seamless service. They often coordinate with Product teams to relay customer feedback and advocate for feature improvements, and with Sales to ensure smooth handoffs and align on customer goals. This collaborative approach helps anticipate client needs, resolve issues quickly, and drive overall customer satisfaction. Building strong internal relationships is key to proactively addressing challenges and ensuring the customer's voice is heard throughout the organization.

What is the difference between Manager Customer Success Manager vs Customer Support Manager?

AspectManager Customer Success ManagerCustomer Support Manager
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling customer inquiries, troubleshooting, and resolving issues
Required SkillsCustomer relationship management, strategic planning, communicationTechnical knowledge, problem-solving, communication
Work EnvironmentProactive engagement, account management, cross-department collaborationReactive support, call centers, help desks
Industry UsageCommon in SaaS, tech, and subscription servicesWidespread across various industries including retail and telecom

The Manager Customer Success Manager focuses on fostering ongoing customer relationships and ensuring product success, while the Customer Support Manager primarily addresses immediate customer issues and technical support. Both roles require strong communication skills, but their goals and daily activities differ significantly.

What does a manager of customer success do?

A Customer Success Manager (CSM) oversees client relationships to ensure satisfaction, retention, and growth. They coordinate with sales, support, and product teams, analyze customer data, and develop strategies to improve the customer experience, often using CRM tools. The role requires strong communication skills and a focus on long-term client success.

What are the most commonly searched types of Customer Success Manager jobs in Oregon?

The most popular types of Customer Success Manager jobs in Oregon are:

What are popular job titles related to Manager Customer Success Manager jobs in Oregon?

For Manager Customer Success Manager jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Manager Customer Success Manager jobs in Oregon look for?

The top searched job categories for Manager Customer Success Manager jobs in Oregon are:

What cities in Oregon are hiring for Manager Customer Success Manager jobs?

Cities in Oregon with the most Manager Customer Success Manager job openings:

Manager Customer Success Manager jobs near you

Customer Success Manager II - West

Tines

OR • On-site, Remote

$125K/yr

Full-time

Re-posted 25 days ago

Job description

This is a remote position that must be based in PST or MST.

The Customer Success Manager role will play a critical part in the exciting growth trajectory of Tines. As an automation platform, the more the customer automates, the more value they see. Your role will be to drive adoption and expand the usage across the customer base, ensuring that our customers realize the full potential of the platform. Alongside expansion with existing teams, you will play a crucial part in our strategy to expand outside of security teams into other functions in our clients (IT, Engineering, Operations).

You will do this by supporting our customers from onboarding to ongoing support to expansion and renewals. You will become a trusted advisor and subject matter expert on the Tines product, helping foster champions within the customer who will identify automation opportunities across their organization. At the same time, you will provide feedback to our Product and Engineering teams, helping us shape the future of the product. The role will also partner closely with Sales, Support, Marketing, and other internal teams.

What you will be doing:

  • Leading a first-class onboarding experience and ensuring customer use cases and requirements are met in the specified timeline
  • Translating technical customer needs to internal technical teams and delivering feedback to the Product team on new feature requests and enhancements to shape and improve the platform
  • Coordinating onboarding and business reviews to evaluate performance, learn about the customers priorities, and locate new opportunities to promote expansion within existing and new teams
  • Partnering with internal resources to build account plans and align customer needs with use cases to increase platform usage
  • Proactively identify risks to the customer achieving their stated goals, and work with the CSM / PM teams to develop and drive a comprehensive risk mitigation plan
  • Identifying issues that impact customers and/or challenges in the business and are able to provide thought leadership in finding a customer solution or assist in co-development of process improvement, programs and/or assets
  • Developing and driving a renewal plan and delivering a strategic message to analysts, management, and the C-Suite on the value of Tines and next steps for the account
  • Review account dashboards, metrics, log-ins, and use cases to determine the health of the customer

What you bring with you:

  • 3+ years of experience in a technical account management, customer success, or post-sales role at a technology company
  • Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other)
  • Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners
  • Knowledge of API's + how they function 

Target Annual Earnings (salary + commission): $125K OTE

Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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