Manager Cqi Jobs (NOW HIRING)

Job Description

Position: QA & CQI Specialist
Department: Quality Assurance
Location: Community Services North
Reports To: Sr. Director of Quality Assurance
Status: Full-Time

Job Purpose

The QA & CQI Specialist is responsible for supporting and advancing UCP Heartland's Quality Assurance (QA) and Continuous Quality Improvement (CQI) initiatives across programs and services. This role ensures compliance with regulatory, accreditation, funding, and organizational standards while driving data-informed improvements that enhance service quality, client outcomes, and organizational effectiveness.

Dimensions

The QA & CQI Specialist reports directly to the Sr. Director of Quality Assurance and has no supervisory responsibilities. This position collaborates with employees at all levels of UCP Heartland and partners with program leadership to support Quality Assurance and Continuous Quality Improvement efforts throughout the organization.

Essential Job Functions

• Monitors compliance with federal, state, and local regulations, including funding and accreditation requirements (e.g., DMH, CARF, and NAEYC).
• Performs audits, reviews, observations, and inspections of programs, documentation, and service delivery.
• Tracks and reports audit findings, including trends, risks, strengths, and opportunities for improvement.
• Maintains Quality Assurance tracking systems, databases, and related documentation.
• Supports preparation for external audits, surveys, licensing reviews, and accreditation visits.
• Conducts program evaluations and prepares summary reports.
• Facilitates Continuous Quality Improvement initiatives using data analysis, root cause analysis, Plan-Do-Check-Act (PDCA), and other performance improvement methodologies.
• Partners with program leadership to develop, implement, monitor, and evaluate corrective action and performance improvement plans.
• Participates in program CQI meetings and provides quality-related guidance and recommendations.
• Tracks corrective and preventive actions to ensure timely implementation and resolution.
• Identifies systemic issues and recommends sustainable solutions to improve quality and compliance.
• Conducts mock surveys and readiness assessments.
• Supports the client satisfaction survey process, including data collection, analysis, and reporting.
• Collaborates with the Staff Development Coach to implement continuous improvement initiatives and quality-related training.
• Provides training, coaching, and technical assistance to staff regarding Quality Assurance processes, compliance standards, and CQI practices.
• Collaborates with cross-functional teams to promote a culture of quality, accountability, and continuous improvement.
• Serves as a resource for regulatory interpretation, best practices, and quality improvement strategies.
• Performs other duties as assigned.

Competencies

• Collaborates – Builds trust by working respectfully with others, sharing knowledge, and supporting team success.
• Communicates Effectively – Shares information clearly and timely to support quality service delivery, collaboration, and organizational goals.
• Ensures Accountability – Takes ownership of responsibilities, follows through on commitments, and seeks feedback to improve performance and outcomes.
• Instills Trust – Demonstrates integrity by aligning actions with words, maintaining confidentiality, and consistently following through on commitments.
• Continuous Improvement Mindset – Uses data to identify opportunities, solve problems, and improve processes.
• Analytical Thinking – Interprets data, identifies trends, and develops practical recommendations to improve quality and compliance.
• Attention to Detail – Produces accurate work while maintaining compliance with documentation and regulatory requirements.

Minimum Employment Standards

• Bachelor's degree in human services, Healthcare Administration, Social Work, Psychology, Business Administration, Quality Management, or a related field; or an equivalent combination of education and experience.
• Minimum of four (4) years of experience training or working with individuals with intellectual and/or developmental disabilities.
• Strong knowledge of Quality Assurance and Continuous Quality Improvement principles and methodologies, including PDCA, root cause analysis, and performance improvement practices.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Strong organizational skills with exceptional attention to detail.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to analyze data, prepare reports, and present findings effectively.
• Ability to work independently while managing multiple priorities and deadlines.
• CARF and Medicaid waiver program experience
• Program Evaluation experience

Preferred Employment Standards

• Experience with CARF accreditation standards and Missouri Department of Mental Health (DMH) requirements.
• Experience conducting program evaluations, compliance audits, and mock surveys.
• Experience developing and monitoring corrective action plans.
• Experience analyzing quality metrics and performance data.
• Experience facilitating Continuous Quality Improvement initiatives.
• Experience providing staff training related to quality, compliance, or performance improvement.
• Certification in Quality Improvement or Performance Excellence is preferred but not required.

THIS WILL PRIMARILY BE A REMOTE POSITION, HOWEVER, TRAVEL TO RESIDNETIAL LOCATIONS, NORTH AND SOUTH OFFICES, JEFFERSON CITY and COLUMBIA, MO WILL BE REQUIRED.