Manager Ballpark Operations Jobs in Virginia (NOW HIRING)

At Mr. Handyman of Virginia Beach, we believe great customer experiences start with the first phone call.
We're looking for a highly organized, customer-focused professional who can guide homeowners and businesses from their first inquiry all the way through scheduling service.
This role combines customer service, inside sales, and operational coordination. You will help customers understand their repair needs, provide ballpark pricing, and convert inquiries into scheduled work for our technicians.
If you enjoy talking with people, solving problems, and helping customers move forward with their projects, this role can be extremely rewarding.
Mr. Handyman is one of the most trusted names in home repair and maintenance, known for our professionalism, skilled technicians, and our Done Right Promise.
Why This Role Matters
Every day, homeowners call us with problems they need solved. Your job is to make their lives easier by guiding them to the right solution and ensuring the process is smooth from start to finish.
Your work directly impacts:

• Customer satisfaction
• Technician efficiency
• Company growth

You are not just answering phones - you are helping run the operation.
What You'll Do
Customer Communication

• Answer incoming calls, texts, emails, and online inquiries
• Listen carefully to understand the customer's project or repair needs
• Provide clear ballpark estimates and help customers move forward

Inside Sales

• Convert inquiries into scheduled jobs
• Follow up with unsold estimates
• Help customers feel confident choosing Mr. Handyman

Scheduling & Dispatch

• Schedule jobs efficiently and manage the dispatch board
• Coordinate technician schedules to maximize productivity
• Ensure customers and technicians are aligned on job expectations

Customer Experience

• Guide customers through their projects from first contact to completion
• Manage expectations and resolve issues if they arise
• Help generate repeat customers and positive reviews

Office Coordination

• Maintain accurate customer records and job notes
• Assist with invoicing and payments when needed
• Communicate clearly with the team to keep operations running smoothly

What Success Looks Like in This Role
You will thrive in this position if you:

• Enjoy talking with customers and building trust quickly
• Are highly organized and detail-oriented
• Take ownership of problems and find solutions
• Stay calm and professional in a busy environment
• Are comfortable discussing pricing and services with customers

Qualifications

• 4+ years of office or customer service experience
• Strong phone presence and communication skills
• Excellent organization and attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Strong computer skills and ability to learn new systems quickly
• Local to the Virginia Beach area

Experience with dispatching, scheduling, or inside sales is a plus.
Pay & Benefits

• Competitive pay ranging from $18 to $20, based on your experience
• Periodic bonuses tied to company performance
• A supportive and collaborative workplace environment
• Paid holidays and paid time off
• 401(k) with employer match

About Mr. Handyman
Mr. Handyman is a nationally recognized brand providing professional home repair and improvement services. Our Virginia Beach team is committed to delivering reliable service, skilled workmanship, and an outstanding customer experience.
Job Type: Full-time