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Manager Application Support Engineer Jobs in Illinois

Position Summary Provide application support to end-users across the business for computer hardware ... Work with Senior IT Project Manger to analyze, plan and develop requirements and standards in ...

Research new applications and/or application features both independently and by management request ... Provide After Hours On Call Support. Work as needed during monthly maintenance windows.May be ...

New

Accertify is looking for an Application Support Specialist to join our team to assist our customers and manage their exposure to online credit card fraud. Accertify provides eCommerce merchants with ...

Trade Support Engineer

Chicago, IL · On-site

$145K - $177K/yr

Ability to manage shifting priorities in a fast-moving environment. * Ability to work on-site in ... in application materials based on available information. These tools assist our recruitment team ...

Trade Support Engineer

Chicago, IL · On-site

$145K - $177K/yr

Ability to manage shifting priorities in a fast-moving environment. * Ability to work on-site in ... in application materials based on available information. These tools assist our recruitment team ...

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that ... Monitor and troubleshoot application issues in production. * Lead troubleshooting, analysis, and ...

Production Support Engineer

Chicago, IL

$43.25 - $56.50/hr

We are seeking a highly technical solutionoriented Tier 3 Production Support Engineer to ensure the ... application faults data discrepancies and system performance issues escalated by Tier 1 and Tier 2 ...

Showing results 41-60

Manager Application Support Engineer information

What is the difference between Manager Application Support Engineer vs Application Support Engineer?

AspectManager Application Support EngineerApplication Support Engineer
CredentialsBachelor's degree, relevant certifications, leadership experienceBachelor's degree, technical certifications often preferred
Work EnvironmentTeam leadership, client communication, strategic planningTechnical troubleshooting, user support, system monitoring
Employer & Industry UsageIT departments, software companies, enterprise environmentsIT support teams, software vendors, tech companies
Search & Comparison IntentUnderstanding managerial roles in application supportTechnical support roles, troubleshooting skills

The Manager Application Support Engineer typically oversees support teams, manages client relationships, and aligns support strategies with business goals. In contrast, the Application Support Engineer focuses on technical troubleshooting, resolving user issues, and maintaining system performance. Both roles require technical knowledge, but the manager position emphasizes leadership and strategic planning.

What does a Manager Application Support Engineer do?

A Manager Application Support Engineer oversees the support and maintenance of software applications, ensuring their stability, performance, and availability. They coordinate support teams, troubleshoot complex issues, and implement solutions, often using tools like ticketing systems and monitoring software. Strong technical knowledge, leadership skills, and experience with application environments are essential for this role.

What are the most commonly searched types of Application Support Engineer jobs in Illinois?

The most popular types of Application Support Engineer jobs in Illinois are:

What job categories do people searching Manager Application Support Engineer jobs in Illinois look for?

The top searched job categories for Manager Application Support Engineer jobs in Illinois are:

What cities in Illinois are hiring for Manager Application Support Engineer jobs?

Cities in Illinois with the most Manager Application Support Engineer job openings:

Full-time

Re-posted 9 days ago


Job description

Department Summary:

The Global Banking Technology & Operations Department ("GBTO") has worldwide responsibility for supplying Global Banking and Investor Solutions ("GBIS") various divisions with all the IT resources necessary for them to function under competitive conditions in terms of technological standards, service quality and cost. GBTO is composed of talented professionals who every day translates ideas into action by combining the strength of our expertise in IT with a deep understanding of investment banking. Our teams are ensuring that we deliver the service our businesses need to compete and serve Societe Generale's clients. Our objective is to deliver great production services in a well-controlled, high quality and cost effective way, and to deliver competitive application systems that allow GBIS to grow its business in existing and new markets, launch new products and take advantage of new opportunities when they arise. GBTO is responsible for facilitating entry to new markets, compliance with regulatory needs, growth in business volumes, and operational efficiency improvements in our overall front to back processing environment.

Day-to-Day Responsibilities:

       Responsible for applications used by traders, sales and middle office on the trading floor.

       Responsibility includes software releases, configuration and support of all production system components and infrastructure.

       Support and maintain software applications, build systems, own related processes and deliver frequent releases with high quality.

       Troubleshoot technical or functional issues in a complex financial environment to provide timely resolution, with various applications and platforms that are global.

       Develop applications to automate manual operational tasks as well as build custom real-time monitoring tools and reports.

       Partner with global development and application support teams in New York, Chicago, Montreal, Paris, Sydney, London, Bangalore and Hong Kong. Work in follow-the-sun model.

       Extensive interaction is expected with traders, sales, supports and quants.

       Gaining in-depth exposure to both the business and technology aspects of equity & derivatives business

Technical Skills:        

       Comfortable working on UNIX / Linux (Shell Scripting, etc.) and Windows environments (Powershell, Batch, etc).

       Experience working with relational and no-relational databases, good SQL skills.

       Programming background in scripting language (TCL, Perl, Python, etc.)

       Understanding of the Agile and Continuous delivery.

       Deep understanding of the Agile and Continuous delivery (CI/CD, Jenkins, docker, kubernetes, etc)

       Knowledge of FIX and other order/rfq/trading protocols is a must

       Understanding RabbitMQ

Competencies:

       Energetic, self-directed and self-motivated, able to build and sustain long-term relationships with business and colleagues.

       Ability to solve problems with a keen eye for details; a strong desire to learn and contribute solutions and ideas to the team.

       Exceptional analytical skills, able to apply knowledge and experience to propose creative, value driven viable solutions.

       Self-directed, independent and comfortable in a fast paced, ambiguous and matrix environments.

       Can manage multiple tasks and use judgment to prioritize and escalate to achieve desired outcomes.

       Strong verbal and written communication skills.

Desired / Plus:

       Knowledge on Capital Market and Investment Banking Activities

Qualifications:

Experience Needed:

       Support or Devops experience across all stages (inception, analysis, design,  runtime, maintenance and support).

       8 years experience in financial services industry.