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Manager Amazon Connect Jobs (NOW HIRING)

SmartIPlace

Amazon Connect Developer

Jacksonville, FL · Remote

$50 - $55/hr

We're looking for a skilled Amazon Connect Developer to join the Tampa Electric implementation team ... Manage and monitor S3 bucket structures for call metadata and audio recordings, ensuring correct ...

Miratech

$54 - $71.25/hr

Configure and manage IAM, VPCs, CloudWatch monitoring, logging, and security controls * Ensure compliance with enterprise security and governance standards * Integrate Amazon Connect with third-party ...

Miratech

Amazon Connect Architect

Canada, KY · Remote

$54 - $71.25/hr

Configure and manage IAM, VPCs, CloudWatch monitoring, logging, and security controls * Ensure compliance with enterprise security and governance standards * Integrate Amazon Connect with third-party ...

Miratech

Amazon Connect Architect

Canada, KY · Remote

$54 - $71.25/hr

Configure and manage IAM, VPCs, CloudWatch monitoring, logging, and security controls * Ensure compliance with enterprise security and governance standards * Integrate Amazon Connect with third-party ...

Miratech

$54 - $71.25/hr

Configure and manage IAM, VPCs, CloudWatch monitoring, logging, and security controls * Ensure compliance with enterprise security and governance standards * Integrate Amazon Connect with third-party ...

Miratech

Amazon Connect Architect

$64.50 - $85/hr

Configure and manage IAM, VPCs, CloudWatch monitoring, logging, and security controls * Ensure compliance with enterprise security and governance standards * Integrate Amazon Connect with third-party ...

Amazon

Executive Assistant, Amazon Connect

Seattle, WA · On-site

Amazon Connect is one of the fastest-growing services in the history of AWS and a leader in the ... Key job responsibilities Manage complex calendars, including scheduling meetings, resolving ...

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Manager Amazon Connect information

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$33.5K

$106.6K

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How much do manager amazon connect jobs pay per year?

As of May 30, 2026, the average yearly pay for manager amazon connect in the United States is $106,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager Amazon Connect, and why are they important?

To thrive as a Manager Amazon Connect, you need expertise in contact center operations, cloud-based telephony, and experience with Amazon Connect platform management, often supported by a degree in IT or related fields. Familiarity with AWS services, CRM integrations, and certifications such as AWS Certified Solutions Architect are highly beneficial. Strong leadership, problem-solving, and communication skills help in guiding technical teams and ensuring stakeholder satisfaction. These skills are crucial for optimizing customer experience, maintaining system reliability, and effectively managing cross-functional teams in dynamic environments.

What are some common challenges faced by a Manager Amazon Connect when implementing cloud-based contact center solutions?

A Manager Amazon Connect often encounters challenges such as integrating Amazon Connect with existing systems, ensuring data security and compliance, and managing the transition of teams to a cloud-based environment. Balancing the need for customization with the platform’s built-in features can also be complex. Additionally, training staff and maintaining high service levels during the migration process requires strong change management and communication skills.

What is a Manager Amazon Connect?

A Manager Amazon Connect is typically responsible for overseeing the implementation, operation, and optimization of Amazon Connect, which is a cloud-based contact center service provided by Amazon Web Services (AWS). This role involves managing teams, ensuring the smooth functioning of customer support systems, and integrating Amazon Connect with other business tools to enhance customer experience. Managers also monitor performance metrics, troubleshoot technical issues, and work with stakeholders to improve call center processes. Their goal is to ensure efficient, scalable, and high-quality customer interactions through the Amazon Connect platform.

What is the difference between Manager Amazon Connect vs Customer Service Manager?

AspectManager Amazon ConnectCustomer Service Manager
Primary FocusManaging Amazon Connect platform and contact center technologyOverseeing customer service teams and client interactions
Required SkillsCloud platform management, telephony systems, technical troubleshootingCustomer service, team leadership, communication skills
Work EnvironmentIT and technical teams, cloud infrastructureCustomer service departments, call centers
CertificationsAmazon Web Services certifications, contact center technologyCustomer service management certifications, leadership training

The Manager Amazon Connect role focuses on managing the technical platform and infrastructure for contact centers using Amazon Connect, while the Customer Service Manager oversees customer service teams and client interactions. Both roles require strong leadership skills, but the Manager Amazon Connect emphasizes technical expertise in cloud contact center solutions, whereas the Customer Service Manager concentrates on customer satisfaction and team management.

More about Manager Amazon Connect jobs
What cities are hiring for Manager Amazon Connect jobs? Cities with the most Manager Amazon Connect job openings:
What are the most commonly searched types of Amazon Connect jobs? The most popular types of Amazon Connect jobs are:
What states have the most Manager Amazon Connect jobs? States with the most job openings for Manager Amazon Connect jobs include:
What job categories do people searching Manager Amazon Connect jobs look for? The top searched job categories for Manager Amazon Connect jobs are:
Manager Amazon Connect jobs near you
Infographic showing various Manager Amazon Connect job openings in the United States as of May 2026, with employment types broken down into 67% Full Time, 8% Part Time, and 25% Contract. Highlights an 59% In-person, 8% Hybrid, and 33% Remote job distribution, with an average salary of $106,639 per year, or $51.3 per hour.

Amazon Connect Product Owner

The Giant Bullseye

Saint Louis, MO

Contractor

Posted 29 days ago

Job description

Job Description:
We are looking for an experienced Amazon Connect Product Owner with a background in healthcare IT to lead and enhance our contact center solutions. You will manage the product backlog, work closely with vendors, and ensure that solutions meet business and compliance requirements.

Responsibilities:

  • Manage product backlog, prioritize features, and drive timely delivery.

  • Serve as the Amazon Connect subject matter expert.

  • Collaborate with vendors, development teams, and stakeholders to define requirements.

  • Document clear business and technical requirements.

  • Lead UAT and ensure products meet healthcare and business objectives.

  • Communicate progress, roadmaps, and updates effectively to stakeholders.

Qualifications:

  • 8+ years of experience in product ownership, preferably in healthcare IT.

  • Strong knowledge of Amazon Connect and contact center operations.

  • Experience in backlog management, vendor coordination, and requirements documentation.

  • Hands-on experience with UAT and stakeholder communication.

  • Healthcare IT experience preferred (HIPAA, HITRUST, or similar).