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Manager Amazon Connect Jobs in Springfield, NJ (NOW HIRING)

Amazon

Applied Scientist, Amazon Connect

New York, NY · On-site

... operations, management and optimization. Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service ...

Amazon

Applied Scientist, Amazon Connect

New York, NY · On-site

... operations, management and optimization. Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service ...

Amazon

Applied Scientist, Amazon Connect

New York, NY · On-site

... operations, management and optimization. Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service ...

Amazon

Applied Scientist, Amazon Connect

New York, NY · On-site

... operations, management and optimization. Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service ...

Amazon

Data Scientist, Amazon Connect

New York, NY

Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS ... Customers have longstanding traditions and trusted formulas for managing their contact centers.

Amazon

Data Scientist, Amazon Connect

New York, NY · On-site

Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS ... Customers have longstanding traditions and trusted formulas for managing their contact centers.

Amazon

Applied Scientist, Amazon Connect

New York, NY · On-site

... operations, management and optimization. Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service ...

Amazon

Data Scientist, Amazon Connect

New York, NY · On-site

Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS ... Customers have longstanding traditions and trusted formulas for managing their contact centers.

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Showing results 1-20

All JobsAmazon Connect JobsManager Amazon Connect JobsManager Amazon Connect Jobs in Springfield, NJ

Manager Amazon Connect information

See Springfield, NJ salary details

$34.9K

$111K

$188.5K

How much do manager amazon connect jobs pay per year?

As of Sep 13, 2026, the average yearly pay for manager amazon connect in Springfield, NJ is $111,047.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,100.00 and $138,000.00 per year, depending on experience, location, and employer.

What is a Manager Amazon Connect?

A Manager Amazon Connect is typically responsible for overseeing the implementation, operation, and optimization of Amazon Connect, which is a cloud-based contact center service provided by Amazon Web Services (AWS). This role involves managing teams, ensuring the smooth functioning of customer support systems, and integrating Amazon Connect with other business tools to enhance customer experience. Managers also monitor performance metrics, troubleshoot technical issues, and work with stakeholders to improve call center processes. Their goal is to ensure efficient, scalable, and high-quality customer interactions through the Amazon Connect platform.

What are the key skills and qualifications needed to thrive as a Manager Amazon Connect, and why are they important?

To thrive as a Manager Amazon Connect, you need expertise in contact center operations, cloud-based telephony, and experience with Amazon Connect platform management, often supported by a degree in IT or related fields. Familiarity with AWS services, CRM integrations, and certifications such as AWS Certified Solutions Architect are highly beneficial. Strong leadership, problem-solving, and communication skills help in guiding technical teams and ensuring stakeholder satisfaction. These skills are crucial for optimizing customer experience, maintaining system reliability, and effectively managing cross-functional teams in dynamic environments.

What are some common challenges faced by a Manager Amazon Connect when implementing cloud-based contact center solutions?

A Manager Amazon Connect often encounters challenges such as integrating Amazon Connect with existing systems, ensuring data security and compliance, and managing the transition of teams to a cloud-based environment. Balancing the need for customization with the platform’s built-in features can also be complex. Additionally, training staff and maintaining high service levels during the migration process requires strong change management and communication skills.

What is the difference between Manager Amazon Connect vs Customer Service Manager?

AspectManager Amazon ConnectCustomer Service Manager
Primary FocusManaging Amazon Connect platform and contact center technologyOverseeing customer service teams and client interactions
Required SkillsCloud platform management, telephony systems, technical troubleshootingCustomer service, team leadership, communication skills
Work EnvironmentIT and technical teams, cloud infrastructureCustomer service departments, call centers
CertificationsAmazon Web Services certifications, contact center technologyCustomer service management certifications, leadership training

The Manager Amazon Connect role focuses on managing the technical platform and infrastructure for contact centers using Amazon Connect, while the Customer Service Manager oversees customer service teams and client interactions. Both roles require strong leadership skills, but the Manager Amazon Connect emphasizes technical expertise in cloud contact center solutions, whereas the Customer Service Manager concentrates on customer satisfaction and team management.

Manager Amazon Connect jobs near you
Infographic showing various Manager Amazon Connect job openings in Springfield, NJ as of August 2026, with employment types broken down into 66% Full Time, and 34% Contract. Highlights an 84% In-person, and 16% Remote job distribution, with an average salary of $111,047 per year, or $53.4 per hour.

Software Development Manager, Amazon Connect Talent

New York, NY • On-site

Amazon
IT Services • 10K+ employees
Learn more about Amazonexternal

$135K - $178K/yr

Full-time

Re-posted 28 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,177 frontline employees who took The Breakroom Quiz

Job description

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions.

Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.
Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers.
Our team is building Amazon Connect Talent, a new AI-powered solution within Amazon Connect that helps organizations streamline hiring. You will contribute directly to this product as we bring it to market, working across the full stack to deliver features that make talent operations simpler and more intelligent for our customers


The Software Development Manager will lead a team developing AI solutions. The role requires balancing rapid innovation with reliability and compliance. You should be comfortable making decisions with incomplete information and helping your team navigate ambiguity.

You'll work closely with senior technical leaders within the team and across AWS. We're looking for leaders who can maintain high standards while moving quickly, prioritizing both rapid experimentation and responsible AI development to deliver measurable customer impact.
Key job responsibilities
* Lead and grow a team building production AI applications for enterprise customers
* Partner with product and science teams to deliver impactful AI features that simplify complex business processes
* Drive technical decisions and architecture for AI systems that balance accuracy, latency, and compliance
* Build processes for AI development that emphasize rapid experimentation while maintaining quality
* Recruit and develop talented engineers, fostering an inclusive team culture
About the team
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply

If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture

When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer

That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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